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Windows 7: Can't play dvd's and burn cd's

16 Mar 2014   #1
JoeyMini

Windows 7 Home Premium 64-Bit
 
 
Can't play dvd's and burn cd's

I'm having a problem and my laptop (Toshiba satellite L655, windows 7 ) wont read any thing, I get the following error when I try to play a dvd, I checked the region and its correct
Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.

I'm also running teamviewer if someone can help me out. thanks.


My System SpecsSystem Spec
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17 Mar 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Joey mate may seem a bit simplistic but have you tried running a cleaner through the drive?
I would then check these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html

Now the driver is in here Satellite L655-S5150 Support | Toshiba I don't use the Windows feature mate because it is fairly sloppy and I find the manufactures sites are better.

To find the right graphics on the machine run this HWiNFO, HWiNFO32/64 - Download > download the right bit version mate.
In my pic I have a GPU but yours will show up as the integrated graphics. You will find a lot of Toshiba crap in the drivers and having two myself they are rubbish as I have now just got Windows 7 on without the bloatware.

If you need to go to a specific Toshiba site then you will be asked for a Part No and it will be on the bottom of the machine as in my other pic That is because it denotes where the machine was made and intended for distribution to.


Attached Thumbnails
Can't play dvd's and burn cd's-hw-info-tosh.png   Can't play dvd's and burn cd's-part-no.png  
My System SpecsSystem Spec
18 Mar 2014   #3
JoeyMini

Windows 7 Home Premium 64-Bit
 
 

My System SpecsSystem Spec
.

18 Mar 2014   #4
JoeyMini

Windows 7 Home Premium 64-Bit
 
 

So should I update my video cards? I'm new to this kinda stuff
My System SpecsSystem Spec
19 Mar 2014   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 


Well the SFC stopping is odd try again in safe mode and I would at thisstage back up all your data - just in case.
The video "cards" Joey mate are integrated which means they are soldered to the motherboard and in reality cannot be replaced unless you are highly skilled at doing that and then I think for the money that someone would charge you it would be cheaper to buy another machine see pic GPU refers to what you cal the video card - this is not your machine but gives you an idea of what I am saying.

The codecs on the disk an how your machine can read them so you may have top just update the driver and hope it works.


Attached Thumbnails
Can't play dvd's and burn cd's-cpu1.png  
My System SpecsSystem Spec
19 Mar 2014   #6
JoeyMini

Windows 7 Home Premium 64-Bit
 
 

in HWiNFO, HWiNFO32/64 can I just click at the top to update all drivers?
what driver do I need to update?
what's the easiest way to do so?

sfc stopped at 10% again, in safe mode


Attached Thumbnails
Can't play dvd's and burn cd's-cmd.jpg  
My System SpecsSystem Spec
19 Mar 2014   #7
JoeyMini

Windows 7 Home Premium 64-Bit
 
 

uninstalled and reinstalled driver and still nothing...
My System SpecsSystem Spec
19 Mar 2014   #8
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Try using VLC player. See if it makes a difference. It includes all codecs (unlike Media Player)
My System SpecsSystem Spec
19 Mar 2014   #9
JoeyMini

Windows 7 Home Premium 64-Bit
 
 

No, errors but it still wont play.
My System SpecsSystem Spec
19 Mar 2014   #10
JoeyMini

Windows 7 Home Premium 64-Bit
 
 

Its playing now in vlc,

is that the only this it will play in?
My System SpecsSystem Spec
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 Can't play dvd's and burn cd's




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