Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: After flash player update, mouse, keyboard and network cannot work

06 Apr 2014   #1
sflover

Windows 7 Home Premium 64 bit
 
 
After flash player update, mouse, keyboard and network cannot work

Turns out it's DNS phishing. Access youtube.com and still ask for flash player. Got installed it and voila, my mouse, keyboard and network now cannot work. It still have functioning on bios and on windows 7 dvd installation.

How to repair this?

Mouse, keyboard, and network cannot work.

Run into safe mode to system restore, but the mouse and keyboard also cannot work. Hence I can't do the system restore.

Tried last known good configuration, still cannot work.

Tried system restore from windows 7 dvd installation, but it got error on rstrui.exe refferenced memory something.

Is there any possible way that at least I can get the mouse work so I can use the system restore through the safe mode?


My System SpecsSystem Spec
.
06 Apr 2014   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Last known good configuration will do the same thing as System Restore, only using the last known good restore point rather than a user selected (earlier) one. So that option has been played.

I would test to see if there is function at the system level.
Can you get into BIOS settings and will the keyboard work in there?
If you have problems accessing BIOS try disconnecting the hard drive beforehand.

Let us know if the keyboard works at the BIOS level.
My System SpecsSystem Spec
06 Apr 2014   #3
sflover

Windows 7 Home Premium 64 bit
 
 

Keyboard works on bios, only when windows 7 got load up, it not functioning anymore, so it's not the hardware problems. It goes same on mouse too.
My System SpecsSystem Spec
.

06 Apr 2014   #4
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Do you have a Windows 7 System Repair CD? Or an installation DVD?
If you do you can boot from that and see if #1 the mouse and keyboard work there, and #2 you could run System Restore from there.
System Recovery Options
My System SpecsSystem Spec
07 Apr 2014   #5
sflover

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
Do you have a Windows 7 System Repair CD? Or an installation DVD?
If you do you can boot from that and see if #1 the mouse and keyboard work there, and #2 you could run System Restore from there.
System Recovery Options
Yes, I have, already boot from DVD installation, the mouse and keyboard works just fine. Tried system restore, but there's some error something rstrui.exe reference memory.

There's a load driver option which makes me possible to access file on hard drive. I tried back up system32 on another drive, then copy paste the system32 on DVD installation into my C:/Windows/system32. Still doesn't work. Then I tried copy the drivers folder that includes .sys files. Also doesn't work.

Then I delete the system32 folder and replace it back with the one I back up earlier. This is when I made a mistake. The system restore history becomes empty, it turns out I cannot mess with system32 folder, somehow it erased the system restore points.

I realized when I pressed F8 multiple times, at the top in last knows good configuration, there's a system restore options.. dang... now the history is empty so it's useless already.

So I give up and my brother took the PC to the PC Repair Shop.
My System SpecsSystem Spec
07 Apr 2014   #6
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Well that could be for the best.

My next suggestion would have been to run a Repair Installation. My guess is that is what they will do at the shop.
My System SpecsSystem Spec
07 Apr 2014   #7
sflover

Windows 7 Home Premium 64 bit
 
 

^ I've tried the repair installation. Nothing much could have done. It's only fix the system boot, which is already fine. Oh, it also got something to load up driver information so I think it can scan the driver, but I don't know which file I should load up, so it's useless for me. Do you know which file I should have load up? and the file path?

I messed up system32 folder so much, hence the clean install is actually the best way.
My System SpecsSystem Spec
07 Apr 2014   #8
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Quote   Quote: Originally Posted by sflover View Post

I messed up system32 folder so much, hence the clean install is actually the best way.
I would agree with that.

I would not know what to tell you about uploading files unless I was sitting in front of the machine.

And just to be sure: you know there is a difference between "Startup Repair"
Startup Repair

and a Repair Installation?
Repair Install
My System SpecsSystem Spec
Reply

 After flash player update, mouse, keyboard and network cannot work




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Cannot get Flash Player 11.8... to work with IE9
I have used the Adobe uninstaller to uninstall Flash Player and have deleted the files lingering in the Macromed and Macromedia folders as instructed on Adobe's site. I rebooted after the uninstall. Adobe utilities indicated no version was installed. I downloaded the current version and installed...
Browsers & Mail
Keyboard and mouse won't work on welcome screen
Hi, my problem is when I start the computer and get to the login screen; Im unable to choose the user because neither my keyboard and mouse don't work. I also can't get to the safe mode. I've got USB Wireless mouse and keyboard and it works in bios. I didnt make any changes to the computer lately...
Hardware & Devices
keyboard and mouse don't work
2 days ago i was just surfing the internet and checking my mail.then suddenly,my keyboard and mouse stopped working.i tried doing something in BIOS setup,but i just can't come up with an answer.can someone help me with my problem? thank you!:D:D:D
Hardware & Devices
flash player dont work
Hi - just noticed that when i try to play anything flash based it wont play! all other account profiles are fine and work well - Ive tried downloading flash from the adobe site but it wont download I didnt realise how many sites use flash!! this is a new toshiba laptop with win7 home...
Browsers & Mail
KeyBoard & Mouse doesnt work
I'll start from scratch on what I did. I installed a program to irecovery.exe (I think this is what killed usb drives). Once i restarted my computer my mouse and keyboard wasn;t recognizing on my machine. Windows would load up but I couldnt move my mouse or type in my password. I read online...
Hardware & Devices
mouse & keyboard wont work
hey guys, about a day ago my keyboard and mouse stop working as soon as windows starts. the keyboard works before windows starts, like to enter the boot menu, advanced menu, and set up. do you guys have any ideas on how this could have happened? any suggestions? thanks in advanced!!!!
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:25.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App