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Windows 7: Windows 7: "Device driver software was not successfully installed"

14 Apr 2014   #1
Wonder Reece

Windows 7 Home Premium 64-bit
 
 
Windows 7: "Device driver software was not successfully installed"

Hey everyone,

Today I got myself a new webcam for my PC. Unfortunately, I am unable to get it to work. It is a TeckNet HD720p Webcam, and is supposed to be simple to set up -- you're supposed to plug it in and it's ready to go, but instead I see the above error message.

The lights on the webcam instantly light up, so I do know that there is power being supplied to the webcam. It also came with a disc, which contains an .exe file. When I follow the steps and hit Install, however, it comes up with the following message:

Quote:
"Please plug-in UVC VIDEO CAMERA device".
I should point out that, as far as I can tell, this software isn't necessary for the webcam to function; I believe it's simply a means of recording. There is nothing else on the disc; no drivers, or any such important files.There is also nothing on the manufacturer's website.

In Control Panel's Devices and Printers, "TeckNet" appears under the Unspecified category (with a yellow warning symbol). When I attempt to "Update Driver" through Properties, I get this:

Quote:
"Windows found driver software for your device but encountered an error while attempting to install it.

USB Composite Device

Access is denied."
I don't think the problem is specific to this device, either. The exact same problem actually applies to a memory stick owned by one of my relatives, at least when I put it in my machine. I put this in the other night, only for it to give the same "not successfully installed" error, but I shrugged it at the time thinking it would work the next day upon a reboot. Yet, the problem persists. The memory stick does work on my laptop, so it seems the issue is with my computer. All of my long-term devices, such as my mouse, keyboard, dongle and speakers, however, all function perfectly.

I have tried plugging it into different slots, multiple restarts, Microsoft's Fix It tool, hours of Google searching, and still nothing. At this point, I'm desperate for anyone's suggestions.

I am not sure if this is related or a separate issue, but I'll throw it in here in case it's of use: I am also strangely unable to install Windows' "optional" updates. I selected some described with the purpose of "resolving issues in Windows", but when I restart, they will not install correctly upon booting (I forget the exact pop-up error message right now, but I can find out if anyone wants it).

Thank you so much for reading, and thanks in advance to your responses!


My System SpecsSystem Spec
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15 Apr 2014   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Hello Wonder Reece. Welcome to the forum.

In your google search did you find and try this solution:
Windows 7 will not install new USB Drives - Microsoft Community
My System SpecsSystem Spec
15 Apr 2014   #3
Wonder Reece

Windows 7 Home Premium 64-bit
 
 

Thanks for your reply. I didn't happen upon that thread/solution, but I am willing to try it.

Am I right in assuming that I should try this part?

Quote:
You can simply copy them from (C:\Windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_83027f5d5b2468d3) to C:\Windows\INF and it all seems to work great.
Now, I got as far as the FileRepository folder, but I couldn't find the exact "usbstor.inf_x86_neutral_83027f5d5b2468d3" one within that. Though I'm guessing that, if I have a similar folder, it might be named slightly differently? Here are the two closest-named folders I could find:

Quote:
"usbstor.inf_amd64_neutral_26b33263a639795d"
"usbstor.inf_amd64_neutral_0725c2806a159a9d"
Those are the only two that begin with "usbstor". Would either of those work?

UPDATE: I went ahead and tried copying over the files from the first folder. This actually fixed my Xbox 360 wired controller, which wasn't being recognised. Unfortunately the webcam and memory stick are still the same. (Also tried the files from the second folder, but same result).
My System SpecsSystem Spec
.

15 Apr 2014   #4
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

I think those folders may be found on your installation DVD.
My System SpecsSystem Spec
16 Apr 2014   #5
Wonder Reece

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
I think those folders may be found on your installation DVD.
Am I right in assuming you mean the Windows 7 installation disc? I had a quick look on there but I couldn't find any "usbstor" files. Where should I be looking?

Also, I just tried a System Restore. However, upon boot it gave me the following message:

Quote:
"System Restore did not complete successfully. Your computer's system files and settings were not changed.

Details:
System Restore could not access a file. This is probably because an anti-virus program is running on the computer. Temporarily disable your antivirus program and retry System Restore.
An unspecified error occurred during System Restore. (0x80070005)

You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method."
I then disabled Avast Antivirus, attempted an earlier restore point, and received the same error. The issue may run deeper than just not recognising devices -- I find it odd that most errors I've seen so far appear to suggest Windows does not "have access" to necessary files.
My System SpecsSystem Spec
16 Apr 2014   #6
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Yes, I did mean the Windows 7 installation DVD.
You would need to extract the files/folders if they are in one of the cab folders. Can't recall how to extract specific files. If I find that I will post it.

Yes, it's sounding more like you have something bigger going on there.
That System Restore message is rather generic, it just means something is interfering with the restore. Sometimes it is because a device that was installed at the time of the restore point is no longer present. Which loops back onto your original troubles.
My System SpecsSystem Spec
18 Apr 2014   #7
Wonder Reece

Windows 7 Home Premium 64-bit
 
 

I can't seem to find those cab folders you mentioned. Any ideas?
My System SpecsSystem Spec
18 Apr 2014   #8
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Not really. Let me see if anyone else can help.
My System SpecsSystem Spec
18 Apr 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Let's try and do things properly

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data - it will give us some data to work with.
My System SpecsSystem Spec
18 Apr 2014   #10
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Hi Wonder Reece

Your USB Composite error in the first post may well be your webcam... fyi
  • Web cams have 2 different USB interfaces - one for audio, one for video
  • USB devices with multiple interfaces are, by definition, "Composite Devices"
  • So (maybe) that composite device error is your web cam

We can have a look. While we;re at it, plug your problematic USB flash drive in as well then list any Problem devices
  • Click the Start Orb, type msinfo32 in the search box. Hit Enter
  • Click the + sign next to Components to expand it
  • Click Problem Devices. Anything appear?
  • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
  • On the other hand, if no devices are listed, tell me so
My System SpecsSystem Spec
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 Windows 7: "Device driver software was not successfully installed"




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