Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Devices and printers hanging.

07 May 2014   #11
andrew129260

Windows 10 Pro
 
 

1.) So no matter what computer they use, the devices and printers does not load for them?

2.) Do you have a printer server?

3.) What print drivers are in use for that user?

4.) Have you tried removing all printers and drivers and then reinstalling them on the pc via admin tools-print management? (ignore if first question is yes.)

5.) If you manually install a printer on the users profile, what happens?


6.) Have you tried to copy the users account in AD to a new test account (lets call it test), and see if the same thing appears? If so this would determine it is not a permission issue and more likely profile corruption on the server.


My System SpecsSystem Spec
.
07 May 2014   #12
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

I am now wondering if the printer driver is up to date on that machine what printer is it?
My System SpecsSystem Spec
07 May 2014   #13
jonomoro

windows 8.1 x64
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
1.) So no matter what computer they use, the devices and printers does not load for them?

2.) Do you have a printer server?

3.) What print drivers are in use for that user?

4.) Have you tried removing all printers and drivers and then reinstalling them on the pc via admin tools-print management? (ignore if first question is yes.)

5.) If you manually install a printer on the users profile, what happens?


6.) Have you tried to copy the users account in AD to a new test account (lets call it test), and see if the same thing appears? If so this would determine it is not a permission issue and more likely profile corruption on the server.
1. Yea that is correct

2. Yes we do have a print server.

3. we are using the same print drivers as for everyone else but i can print if i add a printer via word to print a doc but i cant view and printers in the control panel.

4. ignored

5. look to answer 3.

6. yes and the problem persists.
My System SpecsSystem Spec
.

07 May 2014   #14
jonomoro

windows 8.1 x64
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
I am now wondering if the printer driver is up to date on that machine what printer is it?
the issue is not the printer but accessing printers and devices in the control panel.
My System SpecsSystem Spec
07 May 2014   #15
andrew129260

Windows 10 Pro
 
 

I suggest creating a new object in container, in the same OU as the user, and manually add the permissions from the member of tab in AD to the fresh new (non copied) test account.

If the issue still persists, it is not profile corruption. As it is not a copy but a fresh new object in the container. It is most likely permissions or messed up print drivers then in that case.

If you add the same permissions to test account that your user account has, and then it works, it is defiantly permissions. However, if even after having your access it fails: It is something wrong with the drivers on the print server.

If you delete all printers and drivers from your machine, and install the printers and drivers from your print server and restart, what happens? Does devices and printers function?


When did this start happening for the user?

Since the account was created?

When did the problem start?

If all else fails, I suggest deleting the AD account and starting over.
My System SpecsSystem Spec
07 May 2014   #16
jonomoro

windows 8.1 x64
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
I suggest creating a new object in container, in the same OU as the user, and manually add the permissions from the member of tab in AD to the fresh new (non copied) test account.

If the issue still persists, it is not profile corruption. As it is not a copy but a fresh new object in the container. It is most likely permissions then in that case.

If you add the same permissions to test account that your user account has, and then it works, it is defiantly permissions. However, if even after having your access it fails: It is something wrong the drivers.

When did this start happening for the user?

Since the account was created?

When did the problem start?
ok I will try that.

It happened about 1 and 1/2 years after it was created about 3 months ago
My System SpecsSystem Spec
07 May 2014   #17
andrew129260

Windows 10 Pro
 
 

I have edited my post, please read it again thank you
My System SpecsSystem Spec
07 May 2014   #18
jonomoro

windows 8.1 x64
 
 

Quote   Quote: Originally Posted by andrew129260 View Post

If you delete all printers and drivers from your machine, and install the printers and drivers from your print server and restart, what happens? Does devices and printers function?

I would try this but I cant get into the Printers and Devices to do so.
My System SpecsSystem Spec
07 May 2014   #19
andrew129260

Windows 10 Pro
 
 

I think you missed this part:

Quote   Quote: Originally Posted by andrew129260 View Post
Have you tried removing all printers and drivers and then reinstalling them on the pc via admin tools-print management?
Click type admin tools in the search. Click administrative tools at the top result. Double click print management.
On the left side, click print servers local. Right click the drivers and printers and Delete the printers and drivers under the associated tabs from there.

If you get error messages, let me know.
My System SpecsSystem Spec
07 May 2014   #20
jonomoro

windows 8.1 x64
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
I think you missed this part:

Quote   Quote: Originally Posted by andrew129260 View Post
Have you tried removing all printers and drivers and then reinstalling them on the pc via admin tools-print management?
Click type admin tools in the search. Click administrative tools at the top result. Double click print management.
On the left side, click print servers local. Delete the printers and drivers under the associated tabs from there.

If you get error messages, let me know.
thanks will give it a try and let you know.
My System SpecsSystem Spec
Reply

 Devices and printers hanging.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
No printers visible in Control Panel > Devices and Printers
I finally came up with a solution to this problem. No printers were showing up under Control Panel > Devices and Printers. All printers were visible using print command in any software. I just couldnt set a default printer, remove obsolete printers, etc. I then found the "Print Management"...
Hardware & Devices
Printers not showing up in Devices and Printers
This is the second time I have had this problem and I cannot remember what I did to fix it the last time. I have been searching for the last couple of hours and nothing is working. When I try to print I get the message that no printers are installed. What I have tried: Found print...
Hardware & Devices
devices & printers
Hi, I have a Samsung Rv515 Laptop upon trying to acsses devices & printers to view my printer to make some adjustments. When i try to open devices & printers the progress bar at the top which a green strip runs along gets near to the end then just hangs cosequently it wont open. CAN ANYONE HELP ME...
Hardware & Devices
Installed printers not displayed in Devices & Printers
Hi I have installed the following printers: Epson LX-300+II, HP Laserjet 1010, HP Colour Lasterjet 1515, Canon IP5200. The printers work and are all displayed from Word, IE, etc, but only one printer shows up in Windows 7 Devices & Printers - usually whichever is selected as default...
Hardware & Devices
Let's see your Devices & Printers
I just glanced at my Devices & Printers a few minutes ago and noticed that there is a lot of items in there. So, lets see what everyone's looks like. Here is mine on my Desktop machine,
Chillout Room
No devices or printers showing in Device and printers
I've got an HP 8440p which has a Window 7 32 bit build. It's not showing anything in Devices and printers. I'm unable to get any answer other than rebuild from my fellows techs. I'm hoping someone out there has a better fix. Thanks...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:09.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App