Devices and printers hanging.

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  1. Posts : 4,566
    Windows 10 Pro
       #11

    1.) So no matter what computer they use, the devices and printers does not load for them?

    2.) Do you have a printer server?

    3.) What print drivers are in use for that user?

    4.) Have you tried removing all printers and drivers and then reinstalling them on the pc via admin tools-print management? (ignore if first question is yes.)

    5.) If you manually install a printer on the users profile, what happens?


    6.) Have you tried to copy the users account in AD to a new test account (lets call it test), and see if the same thing appears? If so this would determine it is not a permission issue and more likely profile corruption on the server.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #12

    I am now wondering if the printer driver is up to date on that machine what printer is it?
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  3. Posts : 13
    windows 8.1 x64
    Thread Starter
       #13

    andrew129260 said:
    1.) So no matter what computer they use, the devices and printers does not load for them?

    2.) Do you have a printer server?

    3.) What print drivers are in use for that user?

    4.) Have you tried removing all printers and drivers and then reinstalling them on the pc via admin tools-print management? (ignore if first question is yes.)

    5.) If you manually install a printer on the users profile, what happens?


    6.) Have you tried to copy the users account in AD to a new test account (lets call it test), and see if the same thing appears? If so this would determine it is not a permission issue and more likely profile corruption on the server.
    1. Yea that is correct

    2. Yes we do have a print server.

    3. we are using the same print drivers as for everyone else but i can print if i add a printer via word to print a doc but i cant view and printers in the control panel.

    4. ignored

    5. look to answer 3.

    6. yes and the problem persists.
      My Computer


  4. Posts : 13
    windows 8.1 x64
    Thread Starter
       #14

    ICit2lol said:
    I am now wondering if the printer driver is up to date on that machine what printer is it?
    the issue is not the printer but accessing printers and devices in the control panel.
      My Computer


  5. Posts : 4,566
    Windows 10 Pro
       #15

    I suggest creating a new object in container, in the same OU as the user, and manually add the permissions from the member of tab in AD to the fresh new (non copied) test account.

    If the issue still persists, it is not profile corruption. As it is not a copy but a fresh new object in the container. It is most likely permissions or messed up print drivers then in that case.

    If you add the same permissions to test account that your user account has, and then it works, it is defiantly permissions. However, if even after having your access it fails: It is something wrong with the drivers on the print server.

    If you delete all printers and drivers from your machine, and install the printers and drivers from your print server and restart, what happens? Does devices and printers function?


    When did this start happening for the user?

    Since the account was created?

    When did the problem start?

    If all else fails, I suggest deleting the AD account and starting over.
    Last edited by andrew129260; 07 May 2014 at 21:34. Reason: Added/changed wording
      My Computer


  6. Posts : 13
    windows 8.1 x64
    Thread Starter
       #16

    andrew129260 said:
    I suggest creating a new object in container, in the same OU as the user, and manually add the permissions from the member of tab in AD to the fresh new (non copied) test account.

    If the issue still persists, it is not profile corruption. As it is not a copy but a fresh new object in the container. It is most likely permissions then in that case.

    If you add the same permissions to test account that your user account has, and then it works, it is defiantly permissions. However, if even after having your access it fails: It is something wrong the drivers.

    When did this start happening for the user?

    Since the account was created?

    When did the problem start?
    ok I will try that.

    It happened about 1 and 1/2 years after it was created about 3 months ago
    Last edited by jonomoro; 07 May 2014 at 21:35. Reason: adding info
      My Computer


  7. Posts : 4,566
    Windows 10 Pro
       #17

    I have edited my post, please read it again :) thank you
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  8. Posts : 13
    windows 8.1 x64
    Thread Starter
       #18

    andrew129260 said:

    If you delete all printers and drivers from your machine, and install the printers and drivers from your print server and restart, what happens? Does devices and printers function?

    I would try this but I cant get into the Printers and Devices to do so.
      My Computer


  9. Posts : 4,566
    Windows 10 Pro
       #19

    I think you missed this part:

    andrew129260 said:
    Have you tried removing all printers and drivers and then reinstalling them on the pc via admin tools-print management?
    Click type admin tools in the search. Click administrative tools at the top result. Double click print management.
    On the left side, click print servers local. Right click the drivers and printers and Delete the printers and drivers under the associated tabs from there.

    If you get error messages, let me know.
      My Computer


  10. Posts : 13
    windows 8.1 x64
    Thread Starter
       #20

    andrew129260 said:
    I think you missed this part:

    andrew129260 said:
    Have you tried removing all printers and drivers and then reinstalling them on the pc via admin tools-print management?
    Click type admin tools in the search. Click administrative tools at the top result. Double click print management.
    On the left side, click print servers local. Delete the printers and drivers under the associated tabs from there.

    If you get error messages, let me know.
    thanks will give it a try and let you know.
      My Computer


 
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