Re: Envy 14-1002tx - Ram upgrade failing - Corsair Memory — 4GB DDR3 S

Hi Again

Sorry for the super late reply, work keeps eating up my time,

I have tried the ram in both slots to the same result (my laptop actually has 2 ram modules in it), I tried the new stick on its own in both slots, and then again with one of the existing modules.

I hope to shortly, do a full memtest run in my other laptop in which this new module works, I will also try use this other laptops existing ram in my HP to see what happens.

As a heads up this new corsair ram has already been RMA'd and tested in other computers, but ill do a memtest run anyway and see what happens, maybe its a bad batch.

let me know if there is any other ideas

cheers

If the RAM test good in other PCs then you are left with the conclusion that one of the slots in your laptop is defective.

You don't say whether you get the same problem when you install the original on it's own in the suspected problem slot.

Well I can only assume for some unknown reason the ram is not compatible with this laptop, I ran the ram in another laptop with memtest and it was all fine. I also tried the windows memory diagnostic on my hp with the new ram and it passed without any issues. So for some reason nether windows or memtest or windows startup repair can use this new ram in my HP.

I actually did do quite a bit of searching around ( see my first 2 posts) and as far as I could tell the specs matched so I don't know where I went wrong.

Any ideas as to how I can in future find the right ram?

Oh sorry to answer your question about the ram slots, I have 2 original hp modules in the laptop and both slots are working

I also tried the ram from the other laptop (gigabyte laptop) and it worked in both slots

I sounds to me like you did everything right. It seems it is just a bad stick of RAM - for that laptop. RAM is more complex than many people think.

Sometimes it can be a case of the actual memory chips that are soldered onto the RAM stick. If your original sticks have 4 chips on one side then the replacement stick may also have to have 4 chips on one side. Some PCs are real cranky about things like that.

I'd be shy about getting another stick of the same RAM. I might try another brand.

I guess that makes sense, the new module does have a different number of memory ICs on it, I'll maybe get a local computer shop to do it and tell them to figure out what ram works.

Thanks for your help in this rather frustrating issue

Let us know how it works out. I hope it is just RAM compatibility. Good luck!