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Windows 7: Updated Razer Synapse, now Keyboard and Mouse will not function.

03 May 2014   #1
Kokines

Windows 7 64 bit
 
 
Updated Razer Synapse, now Keyboard and Mouse will not function.

Hey,
So I just updated Razer Synapse on my desktop PC once it was complete I lost the ability to use my Naga mouse and keyboard (not Razer). I pressed the power button and my PC immediately shut down, which I thought was a little odd since I did not hold the power button....Anyways I restarted the PC and when it booted up the resolution was changed and I was not able to utilize the mouse or keyboard. I tried starting the PC in safe mode and it still had the same issue. The mouse and keyboard will function up until windows 7 is loaded. The only thing I think it could have been is that while synapse was updating AVG popped up saying it removed a potentially dangerous file, could that have been part of the synapse software?...Any help fixing this issue would be appreciated!


My System SpecsSystem Spec
.
03 May 2014   #2
Frozwire

Windows 7 Ultimate x64
 
 

Hi,

You could simply do a System Restore from a command prompt - Microsoft Windows Help to a restore point prior to the upgrade was done.
My System SpecsSystem Spec
03 May 2014   #3
Kokines

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Frozwire View Post
Hi,

You could simply do a System Restore from a command prompt - Microsoft Windows Help to a restore point prior to the upgrade was done.

I'm not able to type anything into the cmd prompt...as soon as windows loads I lose the ability to utilize my mouse and keyboard.
My System SpecsSystem Spec
.

03 May 2014   #4
Kokines

Windows 7 64 bit
 
 

Next thing I'm going to try is windows repair...Just waiting for the .ISO file to download...
My System SpecsSystem Spec
03 May 2014   #5
Frozwire

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Kokines View Post
I'm not able to type anything into the cmd prompt...as soon as windows loads I lose the ability to utilize my mouse and keyboard.
You can also try to boot from the Windows 7 Installation Disk System Recovery Options - Microsoft Windows Help then choose the system restore in the recovery options.
My System SpecsSystem Spec
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 Updated Razer Synapse, now Keyboard and Mouse will not function.




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