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Windows 7: Desktop not working: I need my hard drive back!


15 May 2014   #1

Windows 7
 
 
Desktop not working: I need my hard drive back!

I have a problem that's causing great heartache and headaches, and it's my desktop.

As I said here:
Hard drive's DVD Player destroyed the disc into pieces

I was playing a PSX game when all of sudden, I heard a loud pop from my hard drive and then it restarted. The tray was stuck, and I couldn't get the game out for a while (I knew it took a little moving of the front just to open it to pop in a disc, but that didn't work). I thought the tray was busted, until I finally got it to open, the disc was in pieces, with more inside. Because the tray was open halfway, with the computer trying to close it, it lead to a blue screen and restart. By leaving the tray fully opened, my computer ran fine.

Under advise from the previous thread; I decided to take the desktop to Geek Squad to get it repaired and upgraded with a Blu-Ray drive. Then a day later, today of this posting, I was calling GS for some updates, and each one was worst than the other:

- The BD drive wasn't working out, as picture was choppy.

- They couldn't get the desktop to turn on right, as it only showed the windows logo and nothing else (not running Windows).

- They failed to get the data out onto an external hard drive.

After that, I took my desktop back and got a refund. Took it home, took the DVD drive out, leaving the hard drive inside, and all it does is...nothing. If I load Windows repair, it loads the files, then nothing but a black screen, until an random picture after 15 minutes and it stops. If Windows normal, it shows the logo, then tries to do whatever for 5-10 mins before rebooting again.

I really need someone's help. While I'm in the process of getting a new computer, it's not as important as my hard drive. Everything that's mine is in that hard drive; images of loved ones, videos and music of any variety, important notes and documents relating to my medical leave and financial, whatever's there from hard work and alot of time, etc. I need all of that back, because I will never get those again.

I was thinking of putting the DVD drive back, since I had cleaned the disc debris out from it, and seeing if that would work, as when I turned it on before unscrewing the back/side, I could hear my desktop trying to work with the drive,but wouldn't the results be the same?

I need help to get my hard drive and everything inside back. There has to be a way. Please, can anyone help me?


My System SpecsSystem Spec
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16 May 2014   #2

Windows 7
 
 

My System SpecsSystem Spec
16 May 2014   #3

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

My System SpecsSystem Spec
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16 May 2014   #4

Windows 7
 
 

Quote   Quote: Originally Posted by derekimo View Post
I don't get what he's saying in both the post and vids, but basically, I don't think that'll work because my computer doesn't function. As I said, once you turn it on, it doesn't load Windows. So that's why I'm assuming that I need to do something relating to the hard drive itself, without the use of the desktop. If that post suggests that,then I'm not seeing it.

P.S. Just so everyone knows, I'm using a laptop currently due to the issue.
My System SpecsSystem Spec
16 May 2014   #5

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

What that does is boot from an alternate source, you don't need to be able to boot into windows with that.

What you are doing in that tutorial is booting a separate OS on a separate external flash drive.

Once that is done, you navigate to the hard drive with windows on it, while you are in there you gather the files you want and move them to another drive (external) that is accessible.
My System SpecsSystem Spec
16 May 2014   #6

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I'm concerned that the more you try to boot the more you run the risk of possibly damaging the hard drive or corrupting the data.

If you can wait until you get the new machine, you could then add the drive in as a secondary. The data will be easier to recover that way.

I know that isn't much help in the short term, but it is unclear what GS did to the box. Better to have a running machine to use in recovery. It is possible to recover data from a drive on a non booting machine, but it is a more difficult task.

The other suggestion if you need immediate access to the data is to purchase a HD enclosure and access the HD on another machine.

Bill
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My System SpecsSystem Spec
16 May 2014   #7

Windows 7
 
 

I'm looking at USB Sata adapters to connect the hard drive for access, then later, moving it into the new computer. That seems to be the better choice, though I wish I could buy 'em at a store than online.

@derekimo: I'm sorry, it's just that I couldn't follow it. To the point that, you saying that it was about booting from another source, I didn't even get that from the topic.

@Slartybart: More reason to get the adapter. I don't want to risk losing what I got completely.
My System SpecsSystem Spec
16 May 2014   #8

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

No problem, your choice to get an adapter is probably your best move.
My System SpecsSystem Spec
16 May 2014   #9

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by BinkerNate View Post
I'm looking at USB Sata adapters to connect the hard drive for access, then later, moving it into the new computer. That seems to be the better choice, though I wish I could buy 'em at a store than online.
...
@Slartybart: More reason to get the adapter. I don't want to risk losing what I got completely.
OfficeMax has basic enclosures for a reasonable price (in my area anyway)
My System SpecsSystem Spec
16 May 2014   #10

Windows 7
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Quote   Quote: Originally Posted by BinkerNate View Post
I'm looking at USB Sata adapters to connect the hard drive for access, then later, moving it into the new computer. That seems to be the better choice, though I wish I could buy 'em at a store than online.
...
@Slartybart: More reason to get the adapter. I don't want to risk losing what I got completely.
OfficeMax has basic enclosures for a reasonable price (in my area anyway)
I'll check them out.

But, an enclosure? Isn't that what my hard drive is "housed" inside my desktop? It's basically what I'm looking for with the USB SATA, right? Could you tell me which ones are right for me? I can't really tell.

Keep in mind what I need: access from old hard drive with current/temp. computer or laptop

UPDATE: I found one from Officemax and one from Best Buy that are Enclosures. Tell me if these are right:
http://www.officemax.com/technology/...dD11c2Irc2F0YQ

http://www.bestbuy.com/site/3-5-seri...sata&cp=1&lp=2
My System SpecsSystem Spec
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 Desktop not working: I need my hard drive back!




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