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Windows 7: Loss of SATA connections

17 May 2014   #1
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 
Loss of SATA connections

Recently I installed a four port card to get extra USB 3.0 access at the back of the Ivy.
Since then my two front docks SATA ports do not show up with a drive in them and I have tried the remaining internal SATA ports with the two hard drives I have - one that was in the dock and one I had spare for a while ago (1TB Seagate). Both have not been used very much at all and the dock drive (500GB Seagate Barracuda) I transfered data to to unclog the original 120GB SSD I had as the boot drive.

Have tried all the three empty SATA ports on the board (one gray two blue) and although the drives are spinning there is no recognition in Computer or the BIOS?? I have also tried new cables and even ran SFC and a chkdsk with no errors.
The only drive that do show up are the C: boot SSD and an external I have connected to the rear four port card for my regular system image.

Have checked the Device Manager and the only yellow triangle is the Netwrok one it has always been there causes no problems.

Could the add in card be cutting out the internal SATA ports I have been using - unlikely I am thinking but am at a loss as to what is happening.




Attached Thumbnails
Loss of SATA connections-sataasus.png   Loss of SATA connections-dv1.png  
My System SpecsSystem Spec
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17 May 2014   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

I would think it is possible.

The first thing that comes to mind are IRQs. Now, modern machines do a much better job at managing IRQs with Plug-and-Play, and there are 8 more than the 15 there used to be, plus APIC. But in the bad old days this kind of thing was an annoyingly regular experience.

So my first test would be to remove the card. From Device Manager > then the PC > then a System Restore to before the card was installed. See if it clears up.

If it does, my second test would be to install the card and then perform a ClearCMOS - which should line up all the IRQs and APIC nice and neat.

Based upon what happens then we might have some clues to decide a direction to go in.
My System SpecsSystem Spec
17 May 2014   #3
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Sorry late reply TV I shall have to do that tomorrow after I have read it and have it in my mind what I have to in the correct sequence never having done this before. If the removal of the card and resetting the machine works then I might just give the card to elbow as I only wanted an extra tow USB ports at the the back of the machine.
It juts grates me that they do not put enough ports in to take the hardware as one has to use hardwired and having to take up two with those through cables for the front USB 3.0 ports is very annoying.
My System SpecsSystem Spec
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17 May 2014   #4
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

You can usually get a card to work. It just takes some "jiggling" sometimes. But sometimes it is just a poorly designed device. Plug-and-Play is supposed to eliminate these kinds of problems, but if it doesn't, then you may just have to go "old school" and manually configure the devices for the BIOS.
My System SpecsSystem Spec
17 May 2014   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

ICit2lol I'm curious.
Could you post a picture or website of the 4 port card you are trying to use?
I'm curious where it plugs into ect.
My System SpecsSystem Spec
17 May 2014   #6
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

John, is this that card you were having trouble with identifying the drivers for a while back? I thought it had some SATA connections on it, but I could be mistaken. That could definitely cause an issue for you of it does have SATA on the card.
My System SpecsSystem Spec
17 May 2014   #7
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

John do the drives show up in Disk Management window? Also try the diskpart and list disk command to se if they are shown there.
My System SpecsSystem Spec
18 May 2014   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Sony late reply and Jack the card is this Astrotek 4 Port Renesas USB 3.0 PCIe Card [AT-CPEU3N4] - $35.00 : PC Case Gear it is plugged into the spare PCI slot as the very small ones were either blocked of by the GPU or just did not work. All in all in any of the slots it was very sloppy. See pic

Mellon Head yes mate it was that one I was having trouble with and I am not sure of what i did re drivers if anything at all.

Gary no mate it isn't showing up in diskpart in the pic the other drives are all for the card reader. see pic.


Attached Thumbnails
Loss of SATA connections-board-slots.png   Loss of SATA connections-device-manager-ports.png  
Attached Images
Loss of SATA connections-diskpart1.png 
My System SpecsSystem Spec
18 May 2014   #9
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Try putting the front docking bay cables into two if the light blue SATA ports.
Your device manager shows no drivers for Renesas USB 3.0.
My System SpecsSystem Spec
18 May 2014   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Try putting the front docking bay cables into two if the light blue SATA ports.
Your device manager shows no drivers for Renesas USB 3.0.
If you mean the through cable ones they are already in two of the 3.0 ports (why it couldn't be a one port dual cable baffles me) and the card well what a shambles with the driver - download it and I get a Windows Media screen asking me to use the computer for viewing TV!! I think I shall just whip the thing out and have one of those el cheapo USB port extenders plugged in at the back as this internal card thing is just a joke.
I have contacted the suppliers and see what they will say but I am guessing it will be RMA but for $35 and the possibility of another failing card it isn't worth the grief.
This could all be avoided if the board people put enough ports on the back of the board front ports I have aplenty but I only use them for quick stuff such as importing photos etc.
My System SpecsSystem Spec
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