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Windows 7: Black screen of death :( Help!

30 May 2014   #41
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

May I put in 2 cents worth?

For seeing what the volts are on the PSU use HW Info http://www.hwinfo.com/download.php < download the right bit version. close the right hand window > click on sensors > scroll down to where I have scrolled in my pic


If you are going to look at those caps PLEASE be VERY careful the large ones can hold a lethal charge

For another test try this

HARD DRIVE SURFACE TEST

Now as opposed to the usual drive testersthis specifically tests the surface of (usually) a spinner.

It will test the surface of the spinningdisk, and I suspect some idea of the performance of the read / write heads.

Download this http://www.partitionwizard.com/free-partition-manager.html my pic will give you the instruction on what to do. It doestake some time but it does cover most possibilities with a drive in conjunctionwith the other testers like Seatools http://www.seagate.com/au/en/support/downloads/item/seatools-win-master/





Attached Thumbnails
Black screen of death :( Help!-hw-info-volts.png   Black screen of death :( Help!-surface-test.png  
My System SpecsSystem Spec
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31 May 2014   #42
pushkar1989

Uttar Pradesh
 
 

Quote   Quote: Originally Posted by mohavepc View Post
What do the Capacitors on the Motherboard look like? See any that are bulged or leaking?
Will the mobo will fail only if the capacitor is bulged or leaked?
My System SpecsSystem Spec
31 May 2014   #43
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

No. There can be other points of failure, but bad capacitors is one of the more common ones.
My System SpecsSystem Spec
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31 May 2014   #44
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by pushkar1989 View Post

What comes in my mind is the mobo may be gone faulty as it is 3 years old.
We cannot tell about it finitely in a remote assistance.

But we can say that we have minimized all the other possibilities. Well, only one thing remains there .... the main source of power from the plug point.

You asked about WD data lifeguard ... you may run the quick test and the extended test.

And, the sudden power outage is called abnormal shutdown.

So, the conclusion is, there is a high probability that your guess with right. The troubleshooting process also indicates to it. But we cannot say it with certainty in a remote assistance, unfortunately.
My System SpecsSystem Spec
31 May 2014   #45
pushkar1989

Uttar Pradesh
 
 

Quote   Quote: Originally Posted by TVeblen View Post
No. There can be other points of failure, but bad capacitors is one of the more common ones.
I checked my capacitor, i have just normal rounded capacitor which do not have any line in between, so when I see it looks pretty flat not bulged.
My System SpecsSystem Spec
31 May 2014   #46
pushkar1989

Uttar Pradesh
 
 

I will check this asap. Thanks.

Quote   Quote: Originally Posted by ICit2lol View Post
May I put in 2 cents worth?

For seeing what the volts are on the PSU use HW Info http://www.hwinfo.com/download.php < download the right bit version. close the right hand window > click on sensors > scroll down to where I have scrolled in my pic


If you are going to look at those caps PLEASE be VERY careful the large ones can hold a lethal charge

For another test try this

HARD DRIVE SURFACE TEST

Now as opposed to the usual drive testersthis specifically tests the surface of (usually) a spinner.

It will test the surface of the spinningdisk, and I suspect some idea of the performance of the read / write heads.

Download this http://www.partitionwizard.com/free-partition-manager.html my pic will give you the instruction on what to do. It doestake some time but it does cover most possibilities with a drive in conjunctionwith the other testers like Seatools http://www.seagate.com/au/en/support/downloads/item/seatools-win-master/
My System SpecsSystem Spec
31 May 2014   #47
pushkar1989

Uttar Pradesh
 
 

Please check my HWiNFO report.Black screen of death :( Help!-sensor.png


Quote   Quote: Originally Posted by ICit2lol View Post
May I put in 2 cents worth?

For seeing what the volts are on the PSU use HW Info http://www.hwinfo.com/download.php < download the right bit version. close the right hand window > click on sensors > scroll down to where I have scrolled in my pic


If you are going to look at those caps PLEASE be VERY careful the large ones can hold a lethal charge

For another test try this

HARD DRIVE SURFACE TEST

Now as opposed to the usual drive testersthis specifically tests the surface of (usually) a spinner.

It will test the surface of the spinningdisk, and I suspect some idea of the performance of the read / write heads.

Download this http://www.partitionwizard.com/free-partition-manager.html my pic will give you the instruction on what to do. It doestake some time but it does cover most possibilities with a drive in conjunctionwith the other testers like Seatools http://www.seagate.com/au/en/support/downloads/item/seatools-win-master/


My System SpecsSystem Spec
31 May 2014   #48
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

It's right where ICit2lol said it was. Your volts appear to be fine.

Black screen of death :( Help!-volts.jpg


My System SpecsSystem Spec
31 May 2014   #49
pushkar1989

Uttar Pradesh
 
 

Okay, so my PSU is good.
I tested that HDD Surface test but I am getting black screen in between, first I got after 4-5 lines.. And second time I got after 2 lines.
My System SpecsSystem Spec
31 May 2014   #50
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You will have 15 or more caps on the board, can you view all of them? Use a flashlight if needed. A bad board is about the only thing left unless it's a bad GPU card, monitor, or cable.
My System SpecsSystem Spec
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 Black screen of death :( Help!




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