An unknown device appears

3Colors · 28 May 2014

I'm looking for some information and found what could be a solution : "USB Device Not recognized" error keeps popping up and USB - Microsoft Community It may be ? or is totally different.

Boozad · 28 May 2014

Do you have the device plugged into your PC? And where did you get the ROOT\LEGACY_CPUZ132\0000 information from?

3Colors · 28 May 2014

Headset Asus Orion Pro (USB) keyboard (USB), mouse(USB) and speakers ps2 are connected now.
On weekends I use my gamer mouse Logitech G500, It is installed SetPoint. Maybe it's because it has already more than two years but sometimes does not respond well.

If I'm not mistaken : Device Instance Path

TVeblen · 28 May 2014

Try unplugging USB devices while watching Device Manager. See what disappears.
Then try it again, this time plugging in USB devices that are not normally connected or used all the time (printers, gaming mice, etc.)

Slartybart · 28 May 2014

I'm not certain, but I think that "driver" is part of CPU-Z. Did you recently install / uninstall CPU-Z or Speccy?

A bit of research also turned up one possible malware hit posted back in 2010.

You might consider running a full scan with you anti-virus application and a threat scan with Malwarebytes. I think it's part of CPU-Z though.

You could also search your c:\ drive for CPUZ and send any files found to VirusTotal for analysis.

Boozad · 28 May 2014

Here is your motherboard manual. Read section 3.5.5, boot into BIOS and go into Advanced Mode, then Choose USB Configuration. Don't change anything, just let us know if Legacy BIOS is enabled.

Slartybart · 28 May 2014

I'm a little confused - why are we looking at USB again?

If I follow the thread, the first mention of USB is Boozad asking about Legacy USB in post# 4

TVeblen's example showing how to fine the HWID in post #7

3colors replies in post# 9 that the unknown device does not have a HWID

Either I missed something or we're chasing a rabbit down the wrong hole.

Please attach both files that DDS produces (placed on your desktop)
Download DDS here

Thanks

Boozad · 28 May 2014

I had a similar problem that took me nearly ten months to solve, it turns out Legacy USB was enabled in my BIOS, I disabled it and the strange device disappeared, his BIOS is virtually the same as mine. I just wanted to rule that out but I'll leave it be.

3Colors · 28 May 2014

TVeblen : I'll try disconnecting and reconnecting.

Slartybart : A few months ago I uninstalled the Gpu Tweak, To replace it with HWMonitor. I tried the version 1.22 and 1.24. I stayed with 1.22. I will explore with ESET again with all modes.

Boozad : I'll check if enabled in the bios.

Thanks for your time and help

. This situation is distracting me. I do not know if it's a virus or not.

But i can say that ESET has always blocked dubious pages. It has always been attentive.

And the idea of using the image of system I have from the first day i have the pc comes to my mind every minute.

Slartybart · 28 May 2014

Ok thanks - ~~I think that's the issue then. HWMonitor is no longer on your machine and it left a legacy driver on your machine when you uninstalled it.~~

edit: sorry, I misread that - you uninstalled the Gpu Tweak and installed a few versions of HWMonitor. Still I think that is the cause of the unknown device.

Both CPU-Z and HWMonitor are published by CPUID.

I'm going to suggest that you simply uninstall it in device manager - remove the software if that option is available during the device uninstall

You might want to wait until the other members helping you have a chance to provide feedback on removing the device.

Revo Uninstaller is another choice if you don't want to do it manually
Download the FREEware version: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Tutorials, FAQs, and documentation here: Revo Uninstaller Pro - How To

Bill
.