hello,
I am trying to fix my daughters laptop, it will start but will not load windows,when I click to go to command prompt it just stalls then gives a message that windows could not complete the installation, then restart,then the same message over again.....they got the laptop from a pawn shop and it didn't come with a disc.
Well; in order to fix that you definitely will need the windows disc. you probably will have to contact microsoft to buy a disc. Thats the only way i know of to do this. unless you can get a hold of someone elses windows 7 disc to try the reinstall/repair of windows.
Is there a "Certificate of Authenticity" sticker anywhere on this laptop? Possibly in the battery compartment?
If it is an Acer, you may be able to restore Windows to factory state.
First, you need to post a screenshot of Windows Disk Management.
Disk Management - Post a Screen Capture Image
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