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Windows 7: CHKDSK deleted 2TB of stuff

10 Jul 2014   #1
band06

Windows 7 Ultimate x64
 
 
CHKDSK deleted 2TB of stuff

Hi,

I just finished reformatting my computer. I ran PerfectDisk and defragged the drive that lost the files. I then restarted the computer. Then CHKDSK decided to run (no biggie I thought).

I managed to recover the bootex log which I posted a link to below (I tried to cut a lot of the repetitive stuff out).

Basically about 2 TB of mostly video files have been deleted. The drive is empty in My Computer except for a bootsqm.dat file. There is about 500 GB of used space. I found a system hidden "found.000" folder which contains this 500 GB of data. The files are named but they don't play. The other 2 TB of data is gone as far as I can tell.

I'm currently copying the found.000 folder to another drive and running a deep scan of Recuva (which could take all day). I did cancel the scan a few minutes into it and found a 3GB file from the System Volume Information folder called 2{3808876b-c176-4e48-b7ae-04046e6cc752}. Is this file important? I don't have system restore set up on this drive so I don't know what it is.

What should I do? I'm afraid even if I can recover the files using Recuva or something the file name info will be gone.

I don't have a full back up of this drive. I just bought a second 4TB drive for the purpose of backing it up but naturally this happens before I got a chance to.

Thanks!

CHKDSK log:
'Untitled Post' | TextUploader.com


My System SpecsSystem Spec
.
10 Jul 2014   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Hello band06. Welcome to the Forum.

When you say you re-formatted the computer, you mean you reformatted the hard disk, right?
Do you have just 1 hard disk ? If not, how many do you have?

Why did you (re)format the hard disk? What were you trying to accomplish?

What is Perfect Disk (what does it do when you "run it")?

Initially it looks like you wiped out your files doing the format. CheckDisk ran after that.
My System SpecsSystem Spec
10 Jul 2014   #3
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I would guess that Perfect Disk isn't so perfect and that triggered Chkdsk to run.

When Recuva has completed, please post information about your drives.
Having this information also makes it easier to a discuss course of action.
See: Disk Management - Post a Screen Capture Image

Thanks
My System SpecsSystem Spec
.

10 Jul 2014   #4
band06

Windows 7 Ultimate x64
 
 

Thanks for your reply.

These are the drives I have:
Crucial M4 SSD - C: - Operating system & Programs
OCZ Vertex SSD - D:
Hitachi Deskstar 2TB - E:
Hitachi Deskstar NAS 4TB - F: - Movies, TV shows etc. - Drive with the problem
Hitachi Deskstar NAS 4TB - G:
WD Caviar Black - H:

I reformatted the C drive and reinstalled the OS and programs etc. It had been a few years since the last reformat so it was time for a fresh install.

Everything was good after this. All the files on my other drives were still there.

After reinstalling stuff and changing settings to my liking etc., I defragmented the E, F and G drives using PerfectDisk (a defragmentation program).

I then reset the computer which is when CHKDSK ran and deleted everything on the F drive.

It is possible PerfectDisk caused some damage when it defragged the drive (I don't know how or why, all it was supposed to do was defrag some video files).

Another thing I've noticed is that some software is reporting the capacity of both 4TB drives as 1678 GB. However it reports the partition capacity correctly as 3726 GB.

I downloaded Eassos PartitionGuru and when I click on either of the 4TB drives it says:
"The disk has partition table problems as shown below:"
"Error Description: Error: The ending parameters overflow"
"Correction mode: Re-create"

So I guess the partition table has problems.

Should I backup the F drive first before I try and use PartitonGuru to fix the partition table. If so how should I go about backing it up?

Or if you have any other suggestions on how to proceed let me know. I haven't written anything to the drive so I'm hoping all my files are there, it's just a matter fixing the drive so it can see them.

Edit: Disk Management screenshot attached as requested. Still waiting on Recuva to finish. Also attached PartitionGuru screenshots.


Attached Thumbnails
CHKDSK deleted 2TB of stuff-untitled.png   CHKDSK deleted 2TB of stuff-untitled2.png  
Attached Images
CHKDSK deleted 2TB of stuff-untitled3.png 
My System SpecsSystem Spec
10 Jul 2014   #5
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Let Recuva finish and stop running other tools on the drive.

Will begin other troubleshooting if necessary after Recuva finishes.

Thanks for posting more information on the issue and for posting the screen shots.

What are disk 6 & 7 in the Disk Management screen shot?
Do you have any virtual CDrom software (Daemon tools, MagicISO?) installed?

Bill
.
My System SpecsSystem Spec
10 Jul 2014   #6
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Do everything you can to recover files before you do anything else. Don't compound the problem!

Make sure you have a backup of everything on any drive you are going to be working on before running any programs on it.

I suspect, based upon a couple of things you mentioned above, that the defragmenter was not compatible with GPT disks, and the GPT disk(s) were originally formatted that way. That would be a plausible explanation as to why the partition table was corrupted.
My System SpecsSystem Spec
10 Jul 2014   #7
band06

Windows 7 Ultimate x64
 
 

I don't know what 6 & 7 are. When I click properties one says Generic Flash HS-CF USB Device and the other Generic Flash HS-COMBO USB Device. The CD-ROM is a Daemon Tools virtual one.

I discovered that an old version of Intel Storage Matrix was causing the 4TB drives to be detected as 1801 GB. I uninstalled that and now they're being correctly identified as 3726 GB. However this required a restart so Recuva didn't finish. It got to about 30% and showed hundreds of video files (but named [00025.mp4] etc.).

Someone else had a similar problem in the thread below. Reckons the Intel driver only detected 2TB and when PerfectDisk wrote to sectors beyond this 2TB it caused the problems. I'm guessing because I installed the drives and copied the files to them before I reformatted (and installed Intel Storage Manager) it wasn't until after the reformat that the problem came up.
How to recover lost partition on GPT drive? - [H]ard|Forum

Right now I'm cloning the partition to my other 4TB drive just so I have a backup and don't have to worry about overwriting stuff.

That'll take 10 hours so once that's finished I'll run Recuva on one partition and try and see if I can fix the partition table on the other.
My System SpecsSystem Spec
10 Jul 2014   #8
band06

Windows 7 Ultimate x64
 
 

Okay, I finished backing up the F drive.

I'm using PartitionGuru to try and recover the partition. It seems a lot faster than TestDisk. The partition in one of the first cylinders doesn't contain any of my files (I think it's the partition Windows currently detects). It's scanning and hopefully there is another partition in the drive somewhere with my files.

I ran CHKDSK on the cloned G drive (just a check without fixing anything). I posted the log below. Can anyone make sense of this? It says at the start that 11264 file records processed. That sounds like about how many files I had. I'm assuming this is good? Does this mean the index info of my files is somewhere in the drive?

Many thanks.

CHKDSK log:
'Untitled Post' | TextUploader.com
My System SpecsSystem Spec
11 Jul 2014   #9
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Everything in the log points to what we already know: the file table is no good.

Continue to try and recover your files. The recovery program will attempt to stitch together a new file table when it is finished. The accuracy of that process will depend on whether the data in each sector is untouched (unchanged) since the original file table was damaged. If you ran any programs that could have changed or rearranged the data in the sectors (defragmenter), then you could end up with errors or unusable files.

Even on a clean recovery it is not uncommon for the file names to be incorrect. Many times the first letter is missing or replaced with a random character. Expect to do some additional chores even after a clean recovery.

It goes without saying, but you should dig a very deep hole and throw PerfectDisk, and anything to do with it, into the hole and bury it.
My System SpecsSystem Spec
12 Jul 2014   #10
band06

Windows 7 Ultimate x64
 
 

So far recovery attempts off of the original drive have been largely unsuccessful.

However I still have the drives that the bulk of the data used to be on before I transferred it to the new 4TB drive. They have been quick reformatted and have some bad sectors. I'm currently recovering data off of one of them at the moment. Most of the files are recoverable and still have their files names so that's good. However the second drive has a few thousand bad sectors and is on its last legs, so we'll see how I go with that one.

Like I said in an earlier post, I don't think PerfectDisk was the cause of the problem. It was an old version of the Intel Storage Matrix driver (which both ASUS and Windows Update say to install). The problem didn't occur until I ran PerfectDisk because that was the first time I wrote data to the drives with the Intel driver installed.

If I had used any defrag program or any program that writes data to the disk I think the same problem would have occured.

If anyone out there has HDD's greater than 2.2TB take a close look at what storage/SATA drivers you are using.

IF YOU HAVE DRIVES >2.2TB DO NOT INSTALL INTEL STORAGE MATRIX DRIVER (IF YOU HAVE UNINSTALL IT IMMEDIATELY AND DO NOT WRITE ANYTHING TO THE DRIVE UNTIL YOU HAVE). The new version (Intel Rapid Storage Technology) should be good.
My System SpecsSystem Spec
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