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Windows 7: External HDD not recognised by comouter

13 Jul 2014   #1
Sanda

window 7 64bit sp1
 
 
External HDD not recognised by comouter

Hi,
I just had an upgrade to my computer. I had a HDD installed replacing 3 older drives. I need some of the information on the older drives so instead of purchasing 3 sata enclosures I purchased a docking station. But my problem is the computer does not see any of the drives in the docking station. I'm not sure what I should do next. Should I just go out ans spend more one on drive enclosures or is there another way around it?
Thanks
Sandra


My System SpecsSystem Spec
.
13 Jul 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Right click on computer and select manage, in the left column select disk management, look in the lower portion of the window. Do you see a drive with no drive letter assigned? If so, right click the drive, select change drive letter or path, next window select add, and add a drive letter. If it is a new drive, there should be nothing on it. it may want to 'initialize' it and format it. If it does and there is no data on it, do so, select new simple volume, and when finished it will be usable.

When you first get to Disk Management, you may very well be met with a pop up window that says a drive needs to be initialized, if that happens, click OK and follow the steps of creating a New Simple Volume.
My System SpecsSystem Spec
14 Jul 2014   #3
Sanda

window 7 64bit sp1
 
 

The drive is visible under disk management and has a drive letter but there is no blue like the others for an active partition and is says "no media"
My System SpecsSystem Spec
.

14 Jul 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Would you please Disk Management - Post a Screen Capture Image

This will tell you how to upload and post screenshots here Screenshots and Files - Upload and Post in Seven Forums
Let us take a look at it and see if we can't get you up and running.
My System SpecsSystem Spec
14 Jul 2014   #5
Sanda

window 7 64bit sp1
 
 

I hope this image is large enough for you to see. I've also attached a system specs if you need them
Please excuse the time it takes for me to reply I'm, half way around the world in Australia and our time zones clash.
Thank you
Sandra


Attached Thumbnails
External HDD not recognised by comouter-untitled-2.jpg  
Attached Images
External HDD not recognised by comouter-sys.jpg 
My System SpecsSystem Spec
14 Jul 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Sanda, don't worry about the time differences, we are used to it. In the bottom left of your post, please click 'My System Specs' the system specs shown there do not match what you are showing, there will be a link there to update your system specs. Please fill that out to your current system and be sure to click save at the bottom of the page.

I assume you are having problems with drive 3. Right click it and if the option is there select new simple volume. Follow the prompts. If that option is not available, please tell us what options you do have. Assuming the disk is empty, if you have the option select format, you will want NTFS as a file system.

Also, unless it holds another operating system, Disk 1 should not be marked Active.
My System SpecsSystem Spec
14 Jul 2014   #7
Sanda

window 7 64bit sp1
 
 

Yes it's drive 3 I need to get to. It should not be empty it should have a lot of data on it, at least I hope so.
I will do the updates to the system specs
My System SpecsSystem Spec
15 Jul 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Have you tried mounting the drive inside the computer? What type of dock is it? USB esata?
My System SpecsSystem Spec
15 Jul 2014   #9
Sanda

window 7 64bit sp1
 
 

that was something I was thinking of. I will try that tonight and let you know what happens. It may be the docking station which is not working properly as it's brand new and I've never used it before so I don't know that it is working as it should.
I'll let you know what happens when I try the drive inside.
Thanks for your help
My System SpecsSystem Spec
15 Jul 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I hope it works out well for you. If it's the docking station, take it back to where you bought it and tell them it doesn't work and you want a refund or a replacement that does work.
My System SpecsSystem Spec
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 External HDD not recognised by comouter




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