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Windows 7: Printer problem

21 Jul 2014   #1
ES1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Printer problem

Purchased a Cannon LBP6000.
Installed but gives a communication error.
The error comes on then off so fast it is hard to read.
It will print but will not shut off(keeps printing).
Installed the driver several times.
Changed out USB cords with no change.

I attached the printer to an old laptop and it worked properly.

I run Windows 7 Home Premium on a Dell Vostro 260S x64.

TIA


My System SpecsSystem Spec
.
22 Jul 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome ES1 mate some system specs would be really good for starters.

System Info - See Your System Specs

Now I don't know where you got the driver from but if it was a Windows feature one then try this instead as I ma not a fan of the Windows driver search stuff
Canon
My System SpecsSystem Spec
22 Jul 2014   #3
ES1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I used the driver from Cannon and from Windows with no luck
My System SpecsSystem Spec
.

22 Jul 2014   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate the system specs please and run these too

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f option in Option 2 ifnecessary
if these do not come up with anything then these

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

download from bleeping computer Ė delete any rubbishthese find.
My System SpecsSystem Spec
22 Jul 2014   #5
ES1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I tried several times on the specs.
I am an old man and very dumb.
When I do the system spec procedure it just puts back in what I already entered and nothing else.
I deleted what I entered in and did save changes but it still comes back and fills in only what I entered the first time.
I will keep trying.
My System SpecsSystem Spec
22 Jul 2014   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok ES if it is any consolation I am fairly old myself mate and look we have to start somewhere so don't stress out on it.

Run this HWiNFO, HWiNFO32/64 - Download and jot down the details open the User CP at the top and fill in the fields in User CP see pic


Attached Thumbnails
Printer problem-hw-info-devices.png   Printer problem-cp2.png   Printer problem-hw-devices-info-ram.png  
My System SpecsSystem Spec
22 Jul 2014   #7
ES1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I will complete specs as shown.
I did nun the sfc/scannow and it found no integrity errors.
My System SpecsSystem Spec
22 Jul 2014   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by ES1 View Post
I will complete specs as shown.
I did nun the sfc/scannow and it found no integrity errors.
Good to hear mate and when you get chance run the chkdsk as it checks the disk rather than just the OS as SFC does. If you run it and it comes up with any problems then you might nee d to run it again with the /f or even the /r "switch" in the command line.
http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f option in Option 2 ifnecessary
If you need to posy in the tutorial if you are unsure of anything as Brink the fellow that composed it is an expert and a thoroughly nice man and will be more than pleased to help you out as indeed we all will so once again don't stress out by asking what may seem to be obvious questions - we all started off in uour position
My System SpecsSystem Spec
22 Jul 2014   #9
ES1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

2nd one ran and I did not see any errors
My System SpecsSystem Spec
22 Jul 2014   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Excellent job on the specs ES1!! See you are not so dumb as you thought you were as always it is just a matter of asking.
Now we had better run those malware scans I mentioned previously they do not take long to do either.

John
My System SpecsSystem Spec
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