Mouse intermittently freezes - port disconnect/connect sound sometimes

Delicieuxz · 22 Jul 2014

Win 7 Ult 64
asus p8 p67 pro rev 3.1
i5 2500k @ 3.6ghz
16 GB ram 1866

This started just yesterday, but is recurring incessantly since then. Wired usb Logitech G400 mouse intermittently freezes, for periods that vary between a half second, and 7 seconds - and on the longer freezes, windows makes the sound for a usb port experiencing unplugging of its peripheral device, and then the sound for a new device plugged in as soon as the intermittent freeze desists.

I've tried different ports, without change in the occurrence.

I can pinpoint no action that instigated this, and my recollection is that I wasn't launching or engaging anything new when it started. I generally used only MS Word, Chrome browser, media player classic, and a game on Steam during the few days before this started.

Also, the unplugged/plugged-in sound doesn't occur apart from when I'm using the mouse, which leads me to suspect that the freezing is only occurring while I'm using the mouse and causing the pointer to move.

I tried a registry fix for SSD freezes that I read online, which didn't resolve the issue, and I can see that the SSD is not freezing itself, as games, music, video, will continue to cycle while freezes occur.

I also deleted the Logitech Gaming Software driver, which I had to do via deleting the system folders (there were two, for two versions of the software) rather than uninstalling, because an uninstaller didn't appear for one version, and the uninstaller didn't work for the one that appeared. I then installed the latest version of the software, downloaded from Logitech's website. This did not help the with the issue.

I also then tried completely removing the driver software by uninstalling the freshly installed software, but the problem persists with the proprietary driver software uninstalled.

I wonder if the mouse itself has a malfunction - though the chord has not been mistreated, or pulled tight, that the wire could have developed a short - It would not be a short in the mouse, because after the freeze desists the pointer instantly moves to wherever it would have been, if all movement had registered.

Assistance is appreciated.

PSCO2007 · 22 Jul 2014

Have a look here -- Support + Downloads: Optical Gaming Mouse G400 - Logitech

If trouble persists, there is a 3 year warranty.

Delicieuxz · 23 Jul 2014

Thanks for that link. It does seem that the trouble stems from that mouse, as a backup logitech mouse bears no issue. I expect to make use of the warranty, then.

PSCO2007 · 23 Jul 2014

Glad it helped, sorry you have to return it, though.

DerAndreas · 23 Jul 2014

Just found this thread via Google. Same here with too many similarities to be a coincidence:

Logitech G400
Worked fine for months until yesterday, then started hanging regularly for a few seconds, playing the "device disconnected" sound
Win 7 64 Bit
used Steam when it started

So now I know which steps won't work (thanks for that, saves work). The fact that it happened at the same time looks to me as if the thing came into the system with an automated software update (which both MS and Steam are running on my system).

But at least this seems to confirm that it somehow is related with the G400 hardware. If this persists, I will have to replace the mouse as well.

Phil K · 16 Oct 2020

I am having same problem and the mouse isn't the only one having problems. THREE Logitech mice are having same problem the MX Anywhere 2 being the worst by far. I threw out a 705 which had been great for 10 years but was starting to show problems, and i thought "I have another 4 Logitech mice, wheres the problem ?" only the problems STARTED from then ! I'dlike to know how you got round it.I have an MX Master (which is too big) and a MX280 (which is OK but is 2nd worst) and an M185 which has been good but going down same problematic route the 705 did

file3456 · 16 Oct 2020

Phil K said:

I am having same problem and the mouse isn't the only one having problems. THREE Logitech mice are having same problem the MX Anywhere 2 being the worst by far. I threw out a 705 which had been great for 10 years but was starting to show problems, and i thought "I have another 4 Logitech mice, wheres the problem ?" only the problems STARTED from then ! I'dlike to know how you got round it.I have an MX Master (which is too big) and a MX280 (which is OK but is 2nd worst) and an M185 which has been good but going down same problematic route the 705 did

This is a mouse that operates in the 2.4 GHz range according to the FCC ID. Logitech Far East 2.4GHz Transceiver CU0003 FCC ID JNZCU0003

As such this band is also shared with WIFI and Bluetooth. If you have these around they could pose an issue. I'd first try positioning the receiver somewhere else until hopefully the issue goes away. If not, try another USB port. If your computer isn't grounded that could be an issue too. In order to know whether the computer is using ground from the power connection you need a multimeter. Set the multimeter in AC volts in the range of volts in your area you live. Here in the U.S. that's 120 volts. Now connect the red probe to the hot side of the outlet and the black probe to the ground side of the outlet. See a voltage reading? No? Then you have no ground. Failure to do this right and read your instruction manual on the multimeter could give you a nasty zap or kill you. You've been warned.

Another way to test for ground is to buy this. Again, red probe to hot and black probe to ground. If it lights up you have ground.

Is there a microwave near by in the house or apartment or near you such as a gas station or restaurant?

Edit-

Quick Google search suggests the voltage in the UK is 230 volts.

According to this video, ground is at the top and hot is bottom left. You guys have a very asinine voltage system. LOL And plugs have built-in fuses!? The hell? Our plugs are not even that large, use 120 unless it's a dryer or oven which is 240.

Anyway, all of this crap is about whether your computer is grounded or not to mitigate RF interference.

file3456 · 16 Oct 2020

A Bluetooth mouse may work better since Bluetooth's modulation uses frequency hopping which resists interference better. This one looks promising. Edit- Read the questions and answers.

Now this is ONLY saying you have an RF issue. It could be a PC issue. Software, drivers, no ground, bad motherboard, etc.

If you're a gamer you should use a wired mouse to reduce latency. At least in first person shooters.

Are you installing Logitech's driver? If so just try Windows' driver. Uninstall Logitech's driver.