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Windows 7: Bad ram and a story of RMA

30 Jul 2014   #1
Layback Bear

Windows 7 Pro. 64/SP-1
 
 
Bad ram and a story of RMA

I bought 8 sticks of ram G.Skell because of the recommendations of it being good.
After many hours of testing I found two bad sticks. I do understand that things like this can happen.
I packaged them with more caution than needed and set them to G.Skell and this is the email they sent me.

Quote:


Date: Monday, July 28, 2014 6:05 PM
From: G.Skill USA RMA Dept. <rma@gskillusa.com> Add to Addresses Block Sender
To: bottomfeeder@windstream.net <bottomfeeder@windstream.net> Add to Addresses
Subject: G.Skill RMA# UR2141720
Size: 6 KB








Dear Customer:








We recently received your replacement package and after thoroughly inspecting the modules you sent in, it seems as if one of the sticks was dropped and chipped. Under our warranty, we can replace anything that is not considered physically damaged. Due to your stick being physically damaged, the warranty for that stick has been voided.




Thank you,
G.Skill USA RMA Department
That is 400% B/S. Even with a magnifying glass I saw no damage. Yes I used a magnifying glass to look for problems when I was going through many hours of MemTest86+ and it's the only way I can see the information on each stick.
I will just go to another brand of ram. Before using G.Skill I always use Kingston with no problems. I will just go back to Kingston.
When I get the money to replace all the G.Skill (6 sticks) I will send them back and their will be no doubt that those 6 sticks are damaged.


My System SpecsSystem Spec
.
30 Jul 2014   #2
JDobbsy1987

Windows 8.1 Pro x64
 
 

That is very unfortunate.

I hate this kind on email, what's to say that the stick wasn't physically damaged before you received it, how can they be so sure of that (i understand you checked this with a magnifying glass but just saying).

They are essentially saying you have broken it without any intention of of accepting that it could have been faulty from the manufacturing/packing/storage/shipping process.

I do like Kingston and never had an issue with them either.
My System SpecsSystem Spec
30 Jul 2014   #3
JDobbsy1987

Windows 8.1 Pro x64
 
 

In contrast, different product but after 2.5 years my WOW mouse started having issues scrolling down... it kept jumping back up which was very annoying.

I contacted Steelseries and they replaced it with a brand new mouse under warranty that i didn't even know i had, never though i would get that kind of warranty on a mouse without even registering it or paying extra etc...

This is the kind of service that i like to see.
My System SpecsSystem Spec
.

30 Jul 2014   #4
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

That's sad.

I'm wondering if they just have a quota of how many RMAs they can endure in any given month? If they are over the quota, they just send off the generic email you got, knowing that you have no way of proving to the contrary. All in the name of keeping their profit/loss statement in the black.

That would be fraud of course, but what can a consumer do about it?

I'm reminded of the time my credit card company dinged me for non-payment. I couldn't prove I had sent in the check. Six months later, I received a manila envelope from the US Post Office, containing the remains of my envelope and check-- they had been mangled in a sorting machine. No use telling that story to the credit card company.
My System SpecsSystem Spec
30 Jul 2014   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I'm looking for new ram as I post. I packaged it so well you could of put a raw egg in the package and would not get damaged.
My System SpecsSystem Spec
30 Jul 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Jack, I'm really sorry to hear that. I have used G Skill exclusively for quite a few years and have never had a problem with them. I'm actually kind of shocked. But, that is total BS, as far as I'm concerned.
My System SpecsSystem Spec
30 Jul 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I looking at these to replace the ram.
--------------------------------





Vengeance® — 32GB Dual/Quad Channel DDR3 Memory Kit (CMZ32GX3M4A2133C10)

Vengeance is Corsair’s high-performance memory line. Vengeance memory modules are built with DRAM chips specially selected for their high-performance potential. Aluminum heat spreaders help dissipate heat, and provide the aggressive look that you want in your gaming rig. And, the attractive low price will also leave lots of room in your system build budget.
Add to compare
$44499 USD



Vengeance™ Memory — 32GB 1866MHz CL9 DDR3 (CMZ32GX3M4A1866C9)

Vengeance is Corsair’s high-performance memory line. Vengeance memory modules are built with DRAM chips specially selected for their high-performance potential. Aluminum heat spreaders help dissipate heat, and provide the aggressive look that you want in your gaming rig. And, the attractive low price will also leave lots of room in your system build budget.
Add to compare
$42999 USD
My System SpecsSystem Spec
30 Jul 2014   #8
JDobbsy1987

Windows 8.1 Pro x64
 
 

I would buy 2 kits just in case one was faulty
My System SpecsSystem Spec
30 Jul 2014   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

That is why I bought 32 gigs of G.Skill. Just in case some were bad. It can happen with anything. Then all I would have to do is RMA the bad ones and get on with my life.
Plan "A" isn't working.

I just joined the G.Skill Forum and I'm waiting for them to okay my membership.

I don't think any good will come of it if it is anything like their RMA people.

Still waiting for them to see if I'm a good person so I can post on their forum.
My System SpecsSystem Spec
30 Jul 2014   #10
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

I've had really good luck with Mushkin RAM. I had an RMA a couple of years ago for a bad stick and it was painless. They replaced them as a matched pair, and I had them in my hands the day after Mushkin received the bad ones, with a note of apology.

Now that's service.
My System SpecsSystem Spec
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 Bad ram and a story of RMA




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