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Windows 7: my mouse and key board disconnected

01 Aug 2014   #1
help me please

windows 7 home premium
 
 
my mouse and key board disconnected

I am using a HID-compliant mouse and HID keyboard both from microsoft ,and they keep disconnecting. I tried every thing like reinstalling them, using msconfig and making a new INFCACHE.1 folder. But nothing works. Do I need a new mouse and keyboard? also i used drive booster and the drivers are up to date.please help me its trying me crazy.



My System SpecsSystem Spec
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01 Aug 2014   #2
enoctis

Windows 7 Home Premium, x64
 
 

Have you used those USB ports for anything aside of the keyboard and mouse lately? I've had USB ports go bad, and I've also had keyboards and mice go bad. If all other devices are running fine out of that USB port, and money is tight, I'd try borrowing another keyboard/mouse combo before purchasing a new one.

A second thought: does there seem to be any pattern to the disconnection? For example, every time you watch a video, or open a certain type of application?
My System SpecsSystem Spec
01 Aug 2014   #3
help me please

windows 7 home premium
 
 

when playing a game it disconnects also if you move the wired it disconnects to connect i had to unplug it then plug it in.i used one in the front for my ipod charger.with that said i am going to try the other 2 port
My System SpecsSystem Spec
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01 Aug 2014   #4
help me please

windows 7 home premium
 
 

Quote   Quote: Originally Posted by enoctis View Post
Have you used those USB ports for anything aside of the keyboard and mouse lately? I've had USB ports go bad, and I've also had keyboards and mice go bad. If all other devices are running fine out of that USB port, and money is tight, I'd try borrowing another keyboard/mouse combo before purchasing a new one.

A second thought: does there seem to be any pattern to the disconnection? For example, every time you watch a video, or open a certain type of application?
i used one in the front they still disconnect i think is the mouse .i touch the top of the usb and it disconnect
My System SpecsSystem Spec
02 Aug 2014   #5
enoctis

Windows 7 Home Premium, x64
 
 

If nothing else is disconnecting when using those ports, and the devices still disconnect when using other ports, then it's certainly a problem with the HID hardware. Try putting a small bend in the USB plug (not port) on the side that doesn't have the chip; like the one shown in this picture:
My System SpecsSystem Spec
02 Aug 2014   #6
help me please

windows 7 home premium
 
 

Quote   Quote: Originally Posted by enoctis View Post
If nothing else is disconnecting when using those ports, and the devices still disconnect when using other ports, then it's certainly a problem with the HID hardware. Try putting a small bend in the USB plug (not port) on the side that doesn't have the chip; like the one shown in this picture:
well thanks for the help.i am going to buy or borrow a new keyboard and mouse combo,also i charge my ipod with one of the front ports it has no problems but when i put the mouse in that port it stills disconnects.
My System SpecsSystem Spec
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 my mouse and key board disconnected




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