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Windows 7: Asus K55N Laptop Freezing

04 Aug 2014   #11
cameroncr95

Windows 7 Professional X64
 
 

Im sorry but I do not know what you mean by a plus button. I only have the option to read the logs.


My System SpecsSystem Spec
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04 Aug 2014   #12
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

This is what you should see:


Attached Thumbnails
Asus K55N Laptop Freezing-capture.jpg   Asus K55N Laptop Freezing-capture2.jpg   Asus K55N Laptop Freezing-capture3.jpg  
My System SpecsSystem Spec
04 Aug 2014   #13
cameroncr95

Windows 7 Professional X64
 
 

All of the critical listings are of the same type, the forced shut down ones.
These are most of my non critical errors.


Which is more serious judging by the source?

BTW, The one that says Android is possibly BlueStacks.
My System SpecsSystem Spec
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04 Aug 2014   #14
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

A lot of those errors indicate that a service or driver is causing a problem.

It makes sense to start with the Android service.
  • First, if there is Android software running - stop it
  • Second - if it runs at startup, see if you can disable that.
  • Third: go to Start > type: "services" > click on services > in the Services window that opens scroll down till you find "BstHdAndroidSvc" and right click on it and STOP the service.
The point is to turn all Android software and services OFF.

Then run the PC for a while and see if it still freezes.
My System SpecsSystem Spec
05 Aug 2014   #15
cameroncr95

Windows 7 Professional X64
 
 

Okay I did that and still the same problem. Just freezed a bit ago while on Facebook. Nothing worked, had to force shut down by holding the power button.
My System SpecsSystem Spec
05 Aug 2014   #16
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

You've got a lot of Event ID 3 and 6008. What do those errors point to?
My System SpecsSystem Spec
05 Aug 2014   #17
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Are you using all new Windows 7 drivers downloaded from the Asus website, or are you using the same drivers you got with the laptop for Win8?
My System SpecsSystem Spec
05 Aug 2014   #18
cameroncr95

Windows 7 Professional X64
 
 

I am using the drivers Asus provided for Windows 7, not 8.

Also, here is an event that appeared right after it crashed:


I looked up "Oobe" and thats to do with activation right? Why would that be happening?
My System SpecsSystem Spec
06 Aug 2014   #19
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Try this.
Either rename the file EppOobe.etl (in C > ProgramData > Microsoft > Microsoft Security Client > Support) as EppOobe.etl.old, or delete it, and reboot. I would suggest renaming it.
Check the Support folder. If there was no other problem, Windows would have created a new EppOobe.etl file.
Delete the file that had been renamed 'old'. If it causes problems and no new file was created, you can just name it back the way it was.

That is a file with MSE and can get corrupted. That should stop your OOBE error. (OOBE is Out of the box experience)

I know you probably don't have and dump files, but if you will run this Blue Screen of Death (BSOD) Posting Instructions I will look and see if I can find anything.
My System SpecsSystem Spec
07 Aug 2014   #20
cameroncr95

Windows 7 Professional X64
 
 

Sadly its not working. I might end up installing ubuntu, just to wait it out and see what happens. I highly doubt it, but hopefully its not a hardware issue.
My System SpecsSystem Spec
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 Asus K55N Laptop Freezing




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