Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Keyboard and mouse disconnection issues

13 Aug 2014   #1
kevinhunt

windows 7 x64
 
 
Keyboard and mouse disconnection issues

My mouse and keyboard work on my laptop. I have tried and tested it on the other machine and have not come across this issue.So my mouse and keyboard are working properly.

My headset continues to work properly while this issue happens. So my USB ports are still powered.

When the issue happens, I can hear my computer attempting to reconnect my stuff. the "Badunk" noise happens over and over. Its like the computer thinks my Keyboard and mouse are no longer there, but is trying to connect to them.

A few times when this issue happened, my keyboard froze while pressing (W). This happened while in a game, and my character kept moving forward. Though my keyboard and mouse was unresponsive.

-Drivers are up to date.
-Power supply management has been configured to not cut off
-cleaned my computer of malware, virus scans, garbage files etc...

The issue is still present and continues periodically. Sometimes the only way I can get the mouse and KB to return is by switching USB ports. Though sometimes, this doesn't work. I am sometimes forced to do a hard restart :/


Called the support line to tell them my issue. Was told to pay a technician to clean my computer for me. I was not impressed. Since I was calling to find help to figure out why my mouse and keyboard cuts out while in use.


My System SpecsSystem Spec
.
13 Aug 2014   #2
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

This can sometimes mean a driver conflict. First thing I would try is switching the USB port, in many laptops they have multiple USB ports and one can be preferred best by this / these devices. Try that and then report back with make and model info of all.
My System SpecsSystem Spec
13 Aug 2014   #3
kevinhunt

windows 7 x64
 
 

Done that. I disconnect the mouse and keyboard and place them back into different USB's.

As stated in the original thread:
(The issue is still present and continues periodically. Sometimes the only way I can get the mouse and KB to return is by switching USB ports. Though sometimes, this doesn't work. I am sometimes forced to do a hard restart)
My System SpecsSystem Spec
.

13 Aug 2014   #4
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Kevin,
What make and model are the mouse and keyboard. Also what is the make and model of the lappy.
My System SpecsSystem Spec
14 Aug 2014   #5
kevinhunt

windows 7 x64
 
 

Oh it isn't a lap top. It's a desktop. A gate way model. Windows 7 OS 64xbit
Drivers are up to date. Had a few online help guides attempt to find a solution, though nothing was found. They continued blaming the mouse, although the mouse works on my girlfriends laptop without trouble. They seem to forget that the keyboard also fails.

A little more information on the problem. I place the mouse and KB into the top USB's on the computer. (I have two USB ports on the top of the machine.) When I lose the mouse and it reconnects, this will happen more often and often over time. Until the Mouse and KB do not connect at all, forcing me to unplug the devices and plug them into the rear USB's where they will operate for a while without trouble after reconnecting.

After an undetermined amount of time, they will also begin to lose connection. Repeating the same situation as the upper USB ports had done previous. However, once they fail to reconnect after a bit, I am forced to do a hard restart because they refuse to reconnect in any other port.

-Drivers are up to date. Been inspected and showed no issues.
-No malware or virus's detected.
-Cleaned out all cookies and garbage etc...
-Changed power management not to shut down ports to conserve energy.
-Cleaned the mouse, inside and out. (Inspected wires. which are fine.)

A friend of mine is having the same problem now also. This issue just appeared for him. He told me last night. I will see if he can find anything or has done anything to his rig before this happened.
My System SpecsSystem Spec
14 Aug 2014   #6
kevinhunt

windows 7 x64
 
 

Oh its a Logitech G500 mouse... The KB is a typical normal KB that came with the PC. Acer.
My System SpecsSystem Spec
14 Aug 2014   #7
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

To me this speaks to a resource conflict. Please update and run deep scan on your Anti Virus (tell me it's not McAfee) and install free Malware Bytes and run until all scans are free of issues.Then and only then please look in you start up menu for any programs you can remove and let us know what you find.
My System SpecsSystem Spec
14 Aug 2014   #8
kevinhunt

windows 7 x64
 
 

Friend of mine. He did an update for windows yesterday, now he is getting the same issue as I am. Granted he is windows 8. Not sure what package update I received, though I am pretty sure it was a recent "Fix" that caused the problem.
My System SpecsSystem Spec
14 Aug 2014   #9
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

It's also not beyond W7 fixing this issue in time. I would run deep scans and then remove all unneeded programs from start menu. Also put your kb and mouse in the upper most usb slots on mobo io. Shut down and boot a couple of times and then see if you still have this issue?
My System SpecsSystem Spec
14 Aug 2014   #10
kevinhunt

windows 7 x64
 
 

security update for microsoft .NET framework 4.5.1
I updated this file update in May. That was about the time I noticed this issue with my mouse giving me trouble. I uninstalled the updates. Will update this feed if the problem persists or is fixed. So far nothing.

Update: It stalled once so far. came back. Was just selecting windows. Then it hiccup'd.Could be because I didn't restart after uninstalling. restarting now.
My System SpecsSystem Spec
Reply

 Keyboard and mouse disconnection issues




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
2.4 Ghz wireless keyboard mouse driver not found (Penguin mouse)
I got a wireless mouse Penguin Ambidextrous Vertical Mouse | Posturite. It is supposed to use generic windows 2.4 Ghz adapter. However, windows 7 is unable to find any drivers. The screenshot of device manager is appended. I tried various other ways e.g. take out other USB devices, reboot etc. I...
Drivers
Mouse scroll and keyboard stop working until left click of mouse
After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This...
General Discussion
Disconnection issues
Hey. For like two months now I get a disconnection every EXACTLY 30 minutes for about 1 second. It can sometimes happen once or twice, and sometimes it happens for hours (every 30 mins dc) The message I get is: Reply from balbllalbalbla PING: transmit failed. general failure Reply from...
Network & Sharing
Issues with Bluetooth mouse. Microsoft Notebook Mouse 5000
This is really starting to annoy the hell out of me. I just picked up a Microsoft Bluetooth mouse, the Notebook 5000 mouse to be exact for my home entertainment center. I have my PC ran to a monitor and a 55 inch Samsung LED LCD TV for watching movies etc. The problem is, the HDMI cord is run...
Hardware & Devices
Sleep Issues -- Keyboard & Mouse
Hi guys, firstly, sorry if there are millions of threads on this already. I know 7 can be a pain for random sleep issues. I had a quick search and didn't find anything quite like what I'm experiencing though. Sometimes, when my PC wakes up from sleep, the keyboard and mouse don't work. It just...
Performance & Maintenance
Keyboard / Mouse Issues
Was playing Left 4 Dead before and noticed whenever I hold down any key on my keyboard (Logitech G15), and try to move my mouse (G9), the mouse moves, the suddenly stops for a split of a second, moves to where I want it, then stop, etc. Almost as if the MOUSE had latency issues. Opened up...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:08.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App