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Windows 7: External Hard Drive stops working after 16GB

15 Aug 2014   #1
quadrplax

Windows 7 Home Premium 64bit
 
 
External Hard Drive stops working after 16GB

I have an external hard drive - ClickFree 527B3, 500GB. It doesn't have warranty. Whenever I try to write files to it it will stop working, and show up as empty, after 16GB have been written. I reformatted it and the same thing happened. I tried creating two (primary) NTFS partitions and only one worked in Disk Managment. Is there any hope for this drive?


My System SpecsSystem Spec
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16 Aug 2014   #2
jumanji

Windows 7 Home Premium 32 bit
 
 

Your ClickFree is a speciality product used to automatically backup the content of the PC to which it is plugged in. We may not know how it is configured to achieve that goal.

In general,

You may have to stick to the procedures laid down for the device on how to format it through ClickFree interface and how to use it.

I also understand you have a Master Reset facility that will reset the drive to factory defaults.

If all these do not resolve your problem you may have to take up the matter with the Tech Support for ClickFree.

You may also check Clickfree and Kooboodle Forums on some troubleshooting tips and other discussions.

You may also post a screenshot of how your ClickFree shows up in Windows Disk Management. ( Please click on the Show/Hide Console Tree and Show/Hide Action Pane icons on the tool bar of Windows Disk Management screen so that we get a full screen view without any truncation.)
My System SpecsSystem Spec
17 Aug 2014   #3
quadrplax

Windows 7 Home Premium 64bit
 
 

It shows up as both a read-only CD Drive (probably tricked to use AutoRun) and the actual hard drive. Both had files to make the software run. This 16GB limit started happening when using the intended software (on a different computer). I have since reformatted the hard drive. The CD drive is the same as before, but the computer I am using does not have AutoRun enabled so it shouldn't be doing anything. How do you want it to be formatted for a Disk Manager screenshot? Right now it's a full FAT32 drive. ClickFree forums does not look like it is a very active place.
My System SpecsSystem Spec
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17 Aug 2014   #4
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

Does the drive show up as a single 500GB partition in Disk Management? You may need to remove the drive from that enclosure to get the full use of it as the CD emulation may be due to firmware residing in the drive enclosure itself. You could use a SATA to USB adapter, or another enclosure or even a drive dock instead.
My System SpecsSystem Spec
17 Aug 2014   #5
jumanji

Windows 7 Home Premium 32 bit
 
 

1. Do you have the manual for your Click Free device? If not download C2 User Guide for Windows from C2 Content Backup - Clickfree This will help you to understand on how to use it.

2. You should make a sincere and concerted effort to make use of the forum. Clickfree and Kooboodle Forums
For example in the Search your issue field I typed " Why is my click free showing up as a cd drive?" And that took me here

External Hard Drive stops working after 16GB-18-08-2014-09-46-14.jpg

Click on the first one and see the suggested resolution. For any other issues too follow the same procedure.

As I told you it is a specialised device and we may not know how it is configured and the clickfree support may know and suggest resolution better. I am not a click free user but on your query played with their support and find that it is fairly comprehensive.

Follow the procedures laid down in the user manual in using it. For example I do not know whether you are permitted to create two partitions., whether you are permitted to format it as FAT32 or you should only format it as NTFS, Whether you have to have Autorun enabled to run clickfree and the like. If your concerns are not addressed in the manual, search the forum on the above lines or email them.(Please go through all that is stated here

External Hard Drive stops working after 16GB-18-08-2014-10-05-48.jpg


My System SpecsSystem Spec
24 Aug 2014   #6
quadrplax

Windows 7 Home Premium 64bit
 
 

The virtual CD drive is not stored in a partition on the Hard Drive, or at least not in one Windows or Ubuntu can see. Before I tried FAT32 and the like, I tried to do one big NTFS partition twice with no success. I am not concerned about if the AutoRun will or won't work, that's not important to me. I tried to do a disk check with one empty NTFS partition.It made about 5-10% of progress rather fast and then it slowed down significantly. Eventually, it froze on cluster 4214165, and the drive showed up in computer without the size bar and unable to open, the same thing that happens after 16GB of files are written. Judging by the progress bar, it looks like it's gotten through about 16GB of the drive.


Attached Images
External Hard Drive stops working after 16GB-scan.png 
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24 Aug 2014   #7
jumanji

Windows 7 Home Premium 32 bit
 
 

If you do not intend to use it as a "clickfree" backup drive as intended by the manufacturer, and if you don't care voiding any warranty, then

Open up the case, take out the drive, put it in an another external case - that works - and then try to format it.

(The clickfree software reportedly resides in the present interface card inside its present case and my guess is that it could have turned faulty.)
My System SpecsSystem Spec
24 Aug 2014   #8
quadrplax

Windows 7 Home Premium 64bit
 
 

This is a similar drive, not the exact same model but it looks about the same:

There are no visible screws or anything like that on the drive itself. I have no experience with taking apart handware, and for that reason don't have a spare enclosure laying around. Warranty is long gone as I said in my first post. Would a drive this small have an inside? There is a seam running along the sides, should I just try and pry it apart?
My System SpecsSystem Spec
24 Aug 2014   #9
jumanji

Windows 7 Home Premium 32 bit
 
 

Yes, you may have to pry it open if there are no screws visible or hidden.( I haven't done one in my life - there was no need so far. )

Inside you will have a 2.5" HDD and the interface PCB as shown by Anshad Edavana here Portable 1TB WD Elements SE Un-allocated, Not Initialized & Unknown

If you have a proprietary connector on the HDD as shown in the left picture, you are out of luck. If you have the standard connector as in the picture at right, you may remove the HDD and put it in an enclosure or even connect it as an internal drive on a desktop and try whatever you want to try.

If the HDD itself proves to be faulty - which it can be - then you may buy a 2.5" HDD put it back in the original case with that PCB, glue the case and you will perhaps have your clickfree back. That will depend upon how carefully you could pry open that case.

You take all the risk.
My System SpecsSystem Spec
25 Aug 2014   #10
quadrplax

Windows 7 Home Premium 64bit
 
 

Ok, there is a USB to SATA adapter - Horray!
As a test I tried plugging in the adapter without the drive connected, to see if that's there the virtual CD drive was. Nothing showed up in My Computer. I don't have any computers with SATA ports laying around, I guess I can try and hook it up as an internal drive in my main computer sometime soon and see how that goes. I'll bump this thread when I get around to that.
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