Hi, i got a problem my toshiba drive doesn't show up on my computer and when i went to the driver mangagement it disk 3 and it unknown not initialized. ill try to unstill and restill didn't work can anyone help me please.
Hello Chrissy,
Can you open a command prompt by going to Start > Search "cmd" > Right-click on CMD and select "Run as administrator"
Then run the command diskpart and then list disk
Then follow the link below to post it here:
Screenshots and Files - Upload and Post in Seven Forums
The good thing is, diskpart reports your HD size correctly now we have to find out why its not showing up in Disk Management.
Do you by chance know the exact model of your external drive? Is there any way to try another cable that you know is working? Have you tried other USB slots if in fact thats how you are connecting it?
their same number on back and i try every usb and my sister computer but it doesn't show on computer
v63600-a 500gb dc+5v...1.0a
Well I would say after trying different USB ports, computers and USB cords.. it doesn't look good for your drive and is most likely a hardware failure of some sorts. Since this is an external HDD, its possible that the chip between the HD and the outer USB connection could be bad or the hard drive itself has failed. What this means is you can carefully remove (essentially destroying) the external case and try to plug the drive directly into a Sata connection. Theres a small possibility that your drive is ok and you can simply buy a new external case.
You can try running a diagnostic to see if you get errors:
CrystalDiskInfo - Software - Crystal Dew World
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