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Windows 7: Acer Aspire 5738z crystal eye webcam not responding


01 Nov 2009   #1

Acer Aspire 5738Z Win 7 X64 bit Home Premium
 
 
Acer Aspire 5738z crystal eye webcam not responding

Hi
I can open the webcam, take pictures and also start to record a video, but when I stop the video it says its not responding, so I have to close it with task manager. After when I reopen it the video is there, but every time I try to video it does the same. The sound is there but distorted?

I ran a compatibility test and the result is 'Incompatible Application' ???
I tried to update the drivers and it said it was up to date.

Any help with this?

Thanks.
Neil



Attached Images
 
My System SpecsSystem Spec
.

01 Nov 2009   #2

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by jonesnewton View Post
Hi
I can open the webcam, take pictures and also start to record a video, but when I stop the video it says its not responding, so I have to close it with task manager. After when I reopen it the video is there, but every time I try to video it does the same. The sound is there but distorted?

I ran a compatibility test and the result is 'Incompatible Application' ???
I tried to update the drivers and it said it was up to date.

Any help with this?

Thanks.
Neil
Hi

Follow the links on the screen.
My System SpecsSystem Spec
01 Nov 2009   #3

Acer Aspire 5738Z Win 7 X64 bit Home Premium
 
 

Quote   Quote: Originally Posted by theog View Post
Quote   Quote: Originally Posted by jonesnewton View Post
Hi
I can open the webcam, take pictures and also start to record a video, but when I stop the video it says its not responding, so I have to close it with task manager. After when I reopen it the video is there, but every time I try to video it does the same. The sound is there but distorted?

I ran a compatibility test and the result is 'Incompatible Application' ???
I tried to update the drivers and it said it was up to date.

Any help with this?

Thanks.
Neil
Hi

Follow the links on the screen.
Hi,

but it does not go anywhere, only to suggest get remote assistance or other help from MS and they go nowhere.
My System SpecsSystem Spec
.


02 Nov 2009   #4

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by jonesnewton View Post
Quote   Quote: Originally Posted by theog View Post
Quote   Quote: Originally Posted by jonesnewton View Post
Hi
I can open the webcam, take pictures and also start to record a video, but when I stop the video it says its not responding, so I have to close it with task manager. After when I reopen it the video is there, but every time I try to video it does the same. The sound is there but distorted?

I ran a compatibility test and the result is 'Incompatible Application' ???
I tried to update the drivers and it said it was up to date.

Any help with this?

Thanks.
Neil
Hi

Follow the links on the screen.
Hi,

but it does not go anywhere, only to suggest get remote assistance or other help from MS and they go nowhere.
Try the Acer web site:

Acer Europe - Service & Support, Drivers & Utilities, Downloads
My System SpecsSystem Spec
Reply

 Acer Aspire 5738z crystal eye webcam not responding




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