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Windows 7: Loss of Mouse and Keyboard control.

31 Aug 2014   #1
Fesgen

Windows 7 x64
 
 
Loss of Mouse and Keyboard control.

Hey everyone.

I hope this is the correct place for this kind of problem.

I would say, about two months or so ago, i starten having the problem where devices that are plugged in to the USB ports stopped responding.

Mouse went dead (Using the Logitech G9x, and the "sensitivity" light would start flashing)
Keyboard went dead
Headset sort of died, i still had sound, but i am unable to use voice.

Only solution was a "hard shutdown" of the computer.

The problem have been there since then, with an average crash every other day, and some days up to 3-4 times.

I'm not sure what other information i should add, but let me know and i will supply it.

Thanks in advance
- Fesgen

p.s. Might also add that during this time i have also had quite a few randomly apearing BSOD




Attached Files
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My System SpecsSystem Spec
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05 Sep 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Fesgen mate I am wondering if you have checked the drivers for updates if not have a look at these
GIGABYTE - Motherboard - Socket 1155 - GA-Z77P-D3 (rev. 1.0)

You mention you cannot remember what memory you have so have a read of this

Using HW Info general components

DownloadHW Info and pick the right bit version - HWiNFO, HWiNFO32/64 - Download - (copy andpaste this site into the search bar) If you do not need the running informationin the smaller right hand panel close it. In the left hand window click on the+ for the individual device groupings and they will open out to the variouscomponents.

Goon opening out further until you get to the device itself. click on it and itwill highlight. In the right hand window there will be a very detaileddescription of that device as in brand, speeds model number etc etc These arevery detailed and are just what is needed for searching for drivers etc.

Seemy pic for an example - in this I have opened out one my components and then highlighted one of the one you need andyou can see the detail. (It is a pic of my RAM)
Now I am not good at reading those dump files but a frequent problem is a memory one so read this


MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthis one you will need to make a bootable disk set theBIOS to optical (or USB if preferred) boot the machine and let it run for at LEAST 8passes unless the errors come up straight away. Takes fair timeto complete and some leave it running overnight.

When yourun the memtest if the errors come up straight away a in my pic thenyou will need to test each stick if you have more than one and if it is onlyone then test again in another slot because it could also be a fault on theboard.
Remember 8 passes minimum





Attached Thumbnails
Loss of Mouse and Keyboard control.-hw-devices-info-ram.png  
My System SpecsSystem Spec
05 Sep 2014   #3
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

I should have added it might even be worth testing the PSU out mate

First see this

Using HW Info PSU

Download HW Info and pick the right bit version -
HWiNFO, HWiNFO32/64 -Download -(copy and paste thissite into the search bar) If you do not need the running information in thesmaller right hand panel close it. In the left hand window click on the + forthe individual device groupings and they will open out to the various components.

Go on opening out further until you get to the device itself. click on it andit will highlight. In the right hand window there will be a very detaileddescription of that device as in brand, speeds model number etc etc These arevery detailed and are just what is needed for searching for drivers etc.



To get the PSU volts you need to select the Sensor buttoncircled in yellow in the pic

See my pic for an example - in this I have shown my power but it is a laptopand a desktop will show more details if you scroll down that listing.

PS the pic is new and one of my Asus board there will be a similar section for your board - not necessarily nuvoton


PSUTESTING

PSU - Test DC Output Voltage

Testthe sockets and leads with a digital multimeter NOT an analogue one because ananalogue one injects 9v into a circuit which I am sure will know will do nogood the board!!

Somethinglike this is ideal Digital Multimeter - Newegg.com

Anothergood ref http://www.sevenforums.com/tutorials/301799-psu-test-dc-output-voltage.html


Attached Thumbnails
Loss of Mouse and Keyboard control.-hw-info-psu-volts-dsektop.png  
My System SpecsSystem Spec
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05 Sep 2014   #4
Fesgen

Windows 7 x64
 
 

Hey ICit2lol and thanks for your answer.

I don't know what the problem was, but i havn't encountered it since i swapped my mouse for a new one <.<

I did the memory test, and update the drivers aswell, so that might have had something to say aswell..

Thanks again!
Fesgen
My System SpecsSystem Spec
06 Sep 2014   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ah well it's like everything it can be something devilishly complicated or so simple that one would never think of it

Still remember the HW Info it is such a handy tool for details volts and temps too.

One tutorial you might find handy too-
Optimize Windows 7
My System SpecsSystem Spec
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 Loss of Mouse and Keyboard control.




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