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Windows 7: Backup HDD now not recognised following OS reinstall

16 Sep 2014   #1
BigJilm

Windows 7 Home Premium 64 bit
 
 
Backup HDD now not recognised following OS reinstall

Hi all,
I recently backed up my data after having a few issues and re-installed my OS using the recovery disks (Toshiba laptop). Now my Buffalo hard drive is not recognized at all and I cannot retrieve the data I saved.

My missus wants to kill me as it had all out wedding/kids pics

Disk Management shows removable (E) no media but I cannot do anything else and am cautious not to do anything that might risk the data further.

Hoping someone can help me.

Thanks, Jilm


My System SpecsSystem Spec
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16 Sep 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Check in Device Manager to see whether any devices have a yellow exclamation mark next to them.....its possible the drive isn't showing because the drive needs a specific driver. Is the drive plugged into a USB2.0 port.....not USB3.0 PORT.

If there aren't any, follow this tutorial to see if you can at least see the drive.:
http://www.sevenforums.com/tutorials...cy-backup.html
My System SpecsSystem Spec
16 Sep 2014   #3
BigJilm

Windows 7 Home Premium 64 bit
 
 

No exclamation marks.
Its plugged into a USB 2.0 port
Do I have to install peppermint? That's what originally started my issues, hence the OS re-install?
My System SpecsSystem Spec
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17 Sep 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

What do you mean "That's what originally started my issues".

No you don't install Peppermint - please read tutorial.
My System SpecsSystem Spec
17 Sep 2014   #5
BigJilm

Windows 7 Home Premium 64 bit
 
 

Hi Golden,

Sorry, long story - I installed peppermint 5 on my laptop and had issues with the bootup sequence (ie selecting which OS etc) and played around with it ultimately deleting wrong partitions etc hence why I decided to re install windows 7.

Sorry, I have gone through the tutorial and am downloading peppermint 5 (I assume that will work instead of peppermint 3?). Will post once I have followed the tutorial.

Thanks again!
My System SpecsSystem Spec
17 Sep 2014   #6
BigJilm

Windows 7 Home Premium 64 bit
 
 

Hi Golden,

I booted from the USB and started live mode. The tutorial seems to be more about recovering files from the laptop, where I am after files in my external HDD. I tried plugging the hard drive into a spare USB2.0 and it still did not recognise the drive. The drive did start-up and hum when I plugged it in, but no drive appeared in the file manager "places"
My System SpecsSystem Spec
17 Sep 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Mmmmm......back in Windows, can you post a screen capture image of your Disk Management screen once the drive is plugged in?

Disk Management - Post a Screen Capture Image
My System SpecsSystem Spec
18 Sep 2014   #8
BigJilm

Windows 7 Home Premium 64 bit
 
 

OK, Here it is...

The drive (E) is the one. It should actually be 2 TB, not 650 MB so that seems to be my issue.

I had a local computer shop plug into one of their systems and it came up correct and had all files accessible but they weren't helpful beyond that.

Backup HDD now not recognised following OS reinstall-disk-management.png


My System SpecsSystem Spec
20 Sep 2014   #9
BigJilm

Windows 7 Home Premium 64 bit
 
 

*bump* can anyone help?
My System SpecsSystem Spec
21 Sep 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Can you browse E:in Windows Explorer?
My System SpecsSystem Spec
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 Backup HDD now not recognised following OS reinstall




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