Freecom 400Gb USB external HDD


  1. AntiPCW
    Posts : 9
    Windows 7 64-bit Professional SP1
       New #1

    Freecom 400Gb USB external HDD


    I have a powered Freecom 400 USB external hard drive that worked perfectly on a Windows XP-based system, then on a Q6600+Asus P5Q Deluxe-based Windows 7 64-bit Pro system. Now, I just cannot get Windows7 x64 to recognise it in a new LGA1150+Asus Z87-A based system, and Freecom's support is not worth the paper. Searched high and low for a solution.

    An Iomega 500Gb USB external hard drive similar scenario to the Freecom 400 has been recognised and works fine on the new rig, yet the Freecom does not.

    Any assistance appreciated
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  3. SevSaint
    Posts : 162
    Microsoft Windows 7 Home Premium 64-bit
       New #2

    I am assuming you have tried the basics of pluging into 2.0 and 3.0 usbs and seeing if it still functions on another system. Could try locating the driver and updating it and updating the drivers on the usb side of the mobo as well.
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  4. AntiPCW
    Posts : 9
    Windows 7 64-bit Professional SP1
    Thread Starter
       New #3

    SevSaint said:
    I am assuming you have tried the basics of pluging into 2.0 and 3.0 usbs and seeing if it still functions on another system. Could try locating the driver and updating it and updating the drivers on the usb side of the mobo as well.
    The Asus Z-87 A motherboard has a mix of USB 3.0 and 2.0 ports, plus I have added a USB PCIe card,and tried every port. It pings to show the USB connection made, then Windows flashes an error box lower right corner that it could not recognise.

    As for drivers, I have hunted high and low and just cannot locate them. It is quite an old Freecom USB external hard drive no longer featured on Freecom's website, which now has gone AWOL.

    Asus mobo's BIOS has also been updated.
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