Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Restoring without any ports enabled

06 Oct 2014   #1
flextech

Windows 7 Home
 
 
Restoring without any ports enabled

HP tried to help me install a printer last week. I granted the service tech access to control my Dell Inspirion 570 (all USB ports). She was having a challenge and disabled all the ports thinking that would help with the printer issue. I had an appointment and had to leave so she logged off. When I returned, the mouse and keyboard are disabled as all ports were disabled. HP cannot help (printer group) and recommended I contact Dell. Dell says there is nothing they can do since there is no keyboard I cannot access the restore or execute commands! First screen is Dell logo, tapping F2 or F8 gets me to a 2nd screen that states the keyboard is not functioning and the third screen is the error recovery safemode screen.....which needs a keyboard to make a selection!

4 year old nice desktop machine.

Any ideas (other than having a new boat anchor)?


My System SpecsSystem Spec
.
06 Oct 2014   #2
MilesAhead

Windows 7 32 bit
 
 

If the support person really disabled all your ports and logged off or even didn't tell you not to log off until she enabled them then they can do something. They can be responsible for their employee or contractor crippling your macine through incompetence. I would definitely stay on them. By the time it's resolved you may need to get another PC and pull your drive to get your data. But I would not let them off the hook. That's like removing the oil pan drain plug from someone's car and when they say they don't have time to finish the oil change you just put the plug back in and say "come back when you have more time." I don't think so.

Give them another chance to resolve it. But if they try to avoid responsibility I would let them know the bad PR will cost them more than a PC if they leave you in the lurch.

If it happened as you say there's no excuse for such a person manning a support phone never mind doing remote debugs.
My System SpecsSystem Spec
06 Oct 2014   #3
flextech

Windows 7 Home
 
 
Not giving in yet.

Thanks for the comment Miles. My first priority is to get the machine up and running if possible. Secondly, HP has tried to get me to agree the ticket is now closed as the printer is indeed hooked up and operating on another PC. I have refused to do so and sited my reasons. They certainly are persistent in trying to close out this ticket! lol
My System SpecsSystem Spec
.

06 Oct 2014   #4
MilesAhead

Windows 7 32 bit
 
 

Quote   Quote: Originally Posted by flextech View Post
Thanks for the comment Miles. My first priority is to get the machine up and running if possible. Secondly, HP has tried to get me to agree the ticket is now closed as the printer is indeed hooked up and operating on another PC. I have refused to do so and sited my reasons. They certainly are persistent in trying to close out this ticket! lol
Most likely they will drag their heels but if you hold your position and just keep dealing with them "on the back burner" you should come through eventually.

I'm not a hardware aficionado. I learned a bit about how the hardware works when I was programming in assembler. But there have been a lot of changes since then. Perhaps a hw guru on the forum knows if there is some jumper that can be pulled on the motherboard or some other trick to go to factory default settings.

I wish I could be more help.
My System SpecsSystem Spec
Reply

 Restoring without any ports enabled




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
ICS cannot be enabled
I have 2 wireless adapters, one integrated in laptop and one external. I want to connect with integrated adapter to my wifi router, and then create adhoc on external adapter and share my internet. I successfully create adhoc and connect other laptops, but there is no internet acess. When i want to...
Network & Sharing
Front USB ports not working, but rear USB ports work…
This is a brand new custom built PC for web browsing for a motel lobby. Win7 Home Premium AMD A4-3300 Llano MSI A55M-P33 FM1 Rosewill FBM-02 MicroATX Mini Tower Running latest BIOS and latest drivers downloaded directly from manufacturer's website. I tried switching between all 3...
Hardware & Devices
USB 3.0 ports refuse to work as USB 3.0 ports
A few days ago I installed a USB 3.0 card (to be precise, this one: 2-Port USB 3.0 SuperSpeed PCI-E Controller Card - Free Shipping - DealExtreme). It uses the very common NEC µPD720200 USB 3.0 controller. I installed the required drivers for Windows 7, and the card worked fine for the first...
Hardware & Devices
FTP does not work with 802.11n enabled
Having spent many minutes going through every setting i could think of i have discovered that FTP does not work with 802.11n enabled on my ASUS K53E with Intel Centrino Wireless N-100. I have changed channels, configured mixed mode (2.4 - 5.0 etc) change frequency from 20Mhz to auto and everything...
Network & Sharing
USB enabled but not enabled ?
just connected my ipod to my system but the system doesn't alert me that its been connected. The ipods charging, and it even shows up in device manager but when going to enable it, see pictures below it says cannot start service. plug and play is enabled and bios has usb as enabled ??? tried fix...
Hardware & Devices
Do you have DEP Enabled?
I was wondering how many people are using Data Execution Prevention on Windows 7. If so, do any of you have exceptions added for specific Programs or Services? So far I have been using both Software and Hardware-based DEP without any exceptions and have not had any issues. When I used Vista...
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 21:47.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App