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Windows 7: i cant format my WD HD. pls help.

12 Oct 2014   #1
chinita0018

windows 7 home basic 64bit
 
 
i cant format my WD HD. pls help.

i have a wd my passport 1TB which is everytime ill plug it it says i need to format it. but everytime im about to format it. it says unable to complete format. what should i do?


My System SpecsSystem Spec
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12 Oct 2014   #2
matts6887

Windows 7 ultimate 64-bit
 
 

Has the driver ever actually fully worked for you to back up data? if not; i would contact western digital and see what they say as it sounds like you could possibly have a hardware issue with the drive; especially if in fact it does say its unable to complete format.
My System SpecsSystem Spec
12 Oct 2014   #3
chinita0018

windows 7 home basic 64bit
 
 

do u mean if ever i used it normally? yes ive used it for a couple of months, then to be honest it was unplugged unexpectedly. then boom it started to act like that i hope i can fix them. i dnt mind deleting files. as long as i can use it again.
My System SpecsSystem Spec
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13 Oct 2014   #4
TechpumpkinWD

Windows
 
 

Hello,

You can use WD Data Lifeguard Diagnostics. You can run the "Quick test" to test the health of the drive. And you can use the “Write Zeros” option on the HDD. This will erase completely the HDD. Once done you need to go to Disk Management to initialize the HDD and format it.

WD Data Lifeguard Diagnostics
http://support.wdc.com/product/downl...&sid=3&lang=en

Hope that helps.
My System SpecsSystem Spec
13 Oct 2014   #5
chinita0018

windows 7 home basic 64bit
 
 

i already did the short and extended test. it all failed. does it mean there is no solution. but in the smart status it pass. ang properties says it is working properly.
My System SpecsSystem Spec
13 Oct 2014   #6
TechpumpkinWD

Windows
 
 

If the drive if failing the WD DLG Quick and Extended tests, that would mean that it's beyond repair. If it's still in warranty you should start RMA http://support.wdc.com/index.asp?lang=en
However If you are not completely sure about the results you could post some screen shots here so we can have a look or contact WD Live support.
My System SpecsSystem Spec
13 Oct 2014   #7
chinita0018

windows 7 home basic 64bit
 
 

hi as u can see with my attchment i can completely format it thru write zero but not with disk management.
it failed both quick and extended test, but it pass the smart status.


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My System SpecsSystem Spec
14 Oct 2014   #8
TechpumpkinWD

Windows
 
 

I'm not sure why it's showing the SMART status as PASS, I guess it's because it actually could not retrieve the data ( the quick test is the SMART status), but this is not correct. I'm sorry to say that but this drive is unusable
My System SpecsSystem Spec
14 Oct 2014   #9
chinita0018

windows 7 home basic 64bit
 
 

Omg thats too bad. Anyways thanks for the help.
My System SpecsSystem Spec
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 i cant format my WD HD. pls help.




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