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Laptop DVD drive: not recognising media, except through Dell checkup
Hi folks,
I have a Dell laptop XPS studio 1645 that has a 8X Slot Load CD/DVD Burner (Dual Layer DVD+/-R Drive).
After a recent windows update a few months ago, problems started. Now, when I put in a DVD or CD into the drive, my computer doesn't recognise the disc, so the media cannot be accessed.
I was thinking 'oh, the DVD drive must be broken or disconnected from the motherboard'. However, I ran a program called My Dell PC checkup and this program tests the DVD drive by asking you to provide a music CD. The strange thing is, when checking the DVD/CD drive using My Dell PC checkup, the drive starts working i.e., it plays the music. This makes no sense to me: why would My Computer not recognise DVD's or CD's, whereas, My Dell PC can play music from a CD?
On boot up, the following message is given:
PXE-E61: Media test failure, check cable
PXE-M0F: Exiting PXE ROM
I would like to find out if there is a software problem (OS issue) or whether I need to take apart the laptop and either check the cable or install a new one.
Would you be able to help me?
Thanks in advance,
Doug.