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Windows 7: Video crash after startup

23 Oct 2014   #1
Pipepro

 
 
Video crash after startup

I built my PC a couple months ago. I bought a barebones kit so I have a new MB (Asus A55BM-E) , Processor (X64 Family AMD A4-6300 APU), and 4GB Kingston DDR3 memory. I used my last OS Windows 7 Pro 32 bit, and tried to use an older Radeon 4670 Video card. I was getting a BSOD (Driver issue) while using that card, so I bought a new Radeon R7 200 series card.
PC ran fine for a few weeks then I have a problem after startup in the morning Video pixelates and I have to power down with power button. Always takes 2 attempts to start, to get to Start windows normally screen. Then the rest of the day no matter how many times I power off and power back on it works normally.
When this problem started I of course updated all my drivers, flashed the bios, and updated everything. While in the Device Manager I notice a warning icon for an unknown device. I don't have anything except a slave HD plugged into the MB. Properties tell me driver is not installed and an ID of
PCI\VEN_1022&DEV_780B&SUBSYS_85271043&REV_14
I could not find a driver for this unknown device and I purchased driver tuner and they could not find a driver for this.
I then disconnected my cable to the video card and tried to use the onboard radeon graphics, doesn't work. I did not take new video card out before trying onboard, that could be the issue there. I went into my bios and could not find where to designate video card over onboard.
My thoughts are that there is a bad Video driver somewhere and I don't know how to root it out. Also this unknown device has me scratching my head.


My System SpecsSystem Spec
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23 Oct 2014   #2
maxie

windows 7 home 64bit
 
 

Looks like a Chipset Driver is needed ... What is the Model Number of your Motherboard ?....
My System SpecsSystem Spec
23 Oct 2014   #3
Pipepro

 
 

Asus A55BM-E
My System SpecsSystem Spec
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23 Oct 2014   #4
maxie

windows 7 home 64bit
 
 

See if the Driver Helps ...

Motherboards - A55BM-E - ASUS
My System SpecsSystem Spec
24 Oct 2014   #5
Pipepro

 
 

Yessir the chipset application repaired the Unknown Device, now I won't know till tomorrow if the video crash works. Thank You I will report tomorrow.
My System SpecsSystem Spec
24 Oct 2014   #6
maxie

windows 7 home 64bit
 
 

Most welcome
My System SpecsSystem Spec
24 Oct 2014   #7
Itaregid

Windows 10 Professional 64-bit
 
 

Are you sure your power supply is properly sized? And is the PSUs of good quality, and 80 PLUS certified to ensure maximum efficiency across the FULL spectrum of expected loads?

Note the GPU is often the most power hungry devices in our system - often way more hungry than the CPUs.
My System SpecsSystem Spec
25 Oct 2014   #8
Pipepro

 
 

Itaregid, the power supply came with the bundle and seems adequate.
I still have the video pixilation problem. I don't understand how after it happens the first time in the morning that I probably stop and start PC 3 more times during the day without the problem. This may sound funny but this problem started after a Adobe Flash update.
My System SpecsSystem Spec
25 Oct 2014   #9
Itaregid

Windows 10 Professional 64-bit
 
 

Quote:
Itaregid, the power supply came with the bundle and seems adequate.
Actually, that gives me even more concern. It is not uncommon for some retailers to "toss in" any old PSU to make the sale and that is a mistake. The PSU is arguably the most critical component your computer. Without good, clean, and stable power, EVERYTHING else subject to undue stress. What's more is a PSU can "seem" adequate but not be. Having an "adequate" wattage "rating" does NOT ensure all 3 voltages, and the necessary current, especially on the critical 12V rail (essential for stable graphics processing, and more) is adequate, or stable, or clean (no excessive unwanted AC anomalies like ripple and other anomalies that affect computer stability).

A power on light, or fans spinning does NOT indicate the PSU is working properly.

Note the only way to verify a PSU is good is to have it professionally tested, or swap in a known good one. Also note that a failing or faulty PSU does not always result in the computer not working, but instead OFTEN results in peculiar behaviors, like unexpected shutdowns, scrambled/pixelated graphics, freezes, failures to boot, BSODs, and sudden reboots. Most shops will test a PSU for a nominal fee, but swapping in another is easier, IMO.

Problems first thing in the morning are often heat related. Only instead of shutting down when heated up, a device starts working correctly after warming up. This may be due to a microfracture or some other gap that closes and then make electrical contact as the matter expands during warming.

When troubleshooting electronics, you always should start at the wall. Is it plugged in? Turned on? Am I supplying good power? What is the brand and size of the PSU?

Quote:
This may sound funny but this problem started after a Adobe Flash update.
Then consider running the Adobe FlashPlayer Uninstaller to rid the system of Flash and see what happens. Then you can install the latest version from here.

Quote:
I built my PC a couple months ago.
Then it should still be under warranty.

Quote:
I used my last OS Windows 7 Pro 32 bit
As a side note, you may need to look at your EULA or installation disk. Please note a common misunderstanding among many users is they assume they can use their old Windows license (or installation disk) on a new computer, or with their upgraded motherboard. The fact is the vast majority of Windows licenses are NOT legally transferable. Only the "boxed" full Retail license can be transferred to a new computer (or upgraded motherboard). It is illegal to use an OEM/System Builders license that came with or was purchased for one computer on another computer. A disk “branded” with a computer maker’s brand name, or is labeled with “OEM", "OEM/System Builder”, “Upgrade”, “Academic Edition”, or "For Distribution with a new PC only", is not transferable to a new PC (or upgraded motherboard) under any circumstances. These OEM licenses are inextricably tied to the "original equipment". And most importantly, as users, we agreed to the terms of the end-user licensing agreement (EULA) when we decided to continue to use the software on the original computer. And that makes it legally binding.

With that in mind, if you need to buy a new license I recommend 64-bit Windows 7 or Windows 8 (to take advantage of the full 4Gb of RAM, and to support more RAM in the future. Alternatively, you can use one of the many free Linux alternatives.
My System SpecsSystem Spec
25 Oct 2014   #10
Pipepro

 
 

Due to the problem only happening minutes into full boot, I next will try this evening uninstalling flash player, then boot tomorrow morning and go from there, reinstalling after I give the error enough time to sort out the problem, I also thought about looking at TCP View (right after boot) to see if anything pops up out of the ordinary and the problem happens again.
Everytime in the past I have questioned what old video drivers to delete before adding OEM drivers for a video card, possibility the older 4670 card drivers could be a culprit here. Thank You for your time so far and I will report back.
My System SpecsSystem Spec
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 Video crash after startup




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