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Windows 7: USB 3.0 Port(s) failure

07 Nov 2014   #1
ethicks

Win 7 x64
 
 
USB 3.0 Port(s) failure

I have been trying for months now to get my USB 3.0's to work. before there were one or two on the back that would work but just today everything broke and now only my USB 2.0's respond. I decided to reformat to see if that would fix the problem but it changed nothing. It's pretty clear I'm missing some sort of driver but I have no idea which.

Device manager screen
MOBO: Gigabyte Z77X-UD3H
CPU: I7-3770k

Any help would be greatly appreciated.

I'm fairly sure the 3.0 ports are plugged into my MOBO as the light on my mouse lights up if I slot it into any of the 3.0 ports they just don't recognize anything.


My System SpecsSystem Spec
.
07 Nov 2014   #2
TheDeerDude

Windows 7 Home Premium (x64)
 
 

Are you sure you have all the necessary drivers installed? Especially the chipset drivers. You can get them from your motherboard's manufacturer's website.
My System SpecsSystem Spec
07 Nov 2014   #3
ethicks

Win 7 x64
 
 

That's the thing actually. I have installed multiple chipset drivers from gigabyte but none of them fixed the problem.


http://www.gigabyte.com/products/pro...px?pid=4153#dl
I installed both the VIA USB 3.0 Driver and the Intel USB 3.0 Driver

Neither allowed me to use the usb 3.0 ports.

Is there a way I could completely remove all my drivers and have them install automatically? I figure that might fix it.
My System SpecsSystem Spec
.

07 Nov 2014   #4
TheDeerDude

Windows 7 Home Premium (x64)
 
 

Other than uninstalling them from control panel or device manager, I don't think so. However, on your screenshot there are three 3 devices that seem to be missing a driver, two of which are USB related. If none of the drivers you've tried work, it might be worth to try the following:

Right-click on each device and select "Update Driver Software..." and choose to search automatically. It will use Windows Update to find the appropriate driver for that device.
My System SpecsSystem Spec
07 Nov 2014   #5
ethicks

Win 7 x64
 
 

Yeah I have definitely tried that, heh. No drivers are found.

I currently havn't installed the chipset drivers after the reformat because I'm 99% sure they won't fix anything and wanted to see if anyone on seven had ran into this issue before or rather just knows how to fix it.
My System SpecsSystem Spec
07 Nov 2014   #6
TheDeerDude

Windows 7 Home Premium (x64)
 
 

Thought so. It's strange how they gradually stopped working. You've tried the drivers from Gigabyte's website, Windows Update can't find any. Sometimes there's an option for disabling/enabling USB 3.0 in BIOS, could you check that they're enabled?
My System SpecsSystem Spec
07 Nov 2014   #7
ethicks

Win 7 x64
 
 

Yep definitely enabled. The lights on my mouse light up when I plug it into any of the 3.0 ports but it just doesn't get recognized. (Updated that info in the OP)
My System SpecsSystem Spec
07 Nov 2014   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Some mice and keyboards don't like usb 3.0 they only like usb 2.0.
Mice and keyboards don't really need the speed of 3.0. Humans can't type that fast anyway.
I can't give you a reason for that it's just one of those computer mystery.
My System SpecsSystem Spec
07 Nov 2014   #9
ethicks

Win 7 x64
 
 

Yeah but I have a lot of external drives that are now sitting dead without all the usb 3.0 ports as there are more 3.0 ports then 2.0 on my mobo.

I'm also not sure what that has to do with my problem, heh.
My System SpecsSystem Spec
07 Nov 2014   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Quote   Quote: Originally Posted by ethicks View Post
Yep definitely enabled. The lights on my mouse light up when I plug it into any of the 3.0 ports but it just doesn't get recognized. (Updated that info in the OP)
Well I thought it was maybe helping with your post.
Sorry I bothered you.

Have a nice day.
My System SpecsSystem Spec
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 USB 3.0 Port(s) failure




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