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Windows 7: Cannot communicate with scanner, printer won't print, new problem

13 Nov 2014   #1
diane r

64bit
 
 
Cannot communicate with scanner, printer won't print, new problem

Windows 7 64-bit, Epson WF3520. Printer/scanner worked very well for 10 months, until about 10 days ago. Have uninstalled, reinstalled. Printer makes copies. Print jobs appear in que.


My System SpecsSystem Spec
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13 Nov 2014   #2
oscer1

win 7 64 bit
 
 

Hi welcome to the forum

try the fix it here. Troubleshoot printer problems
My System SpecsSystem Spec
13 Nov 2014   #3
diane r

64bit
 
 

thanks..but no resolution
My System SpecsSystem Spec
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13 Nov 2014   #4
oscer1

win 7 64 bit
 
 

try another cable or are you printing wirelessly
My System SpecsSystem Spec
13 Nov 2014   #5
diane r

64bit
 
 

have done both. I'm wondering about a problem with an update.
My System SpecsSystem Spec
13 Nov 2014   #6
oscer1

win 7 64 bit
 
 

well you can try a restore point when the printer was working
My System SpecsSystem Spec
13 Nov 2014   #7
diane r

64bit
 
 

Ah yes, I could, sounds like a good last resort solution. But this is so frustrating and I've tried so many things. Wondering about 'deactivating' the updates that were done the first week in November. Have only done that once before and had specific instructions about which was the culprit.
My System SpecsSystem Spec
13 Nov 2014   #8
oscer1

win 7 64 bit
 
 

doing a restore will not effect your files but should take away the updates. then if printer works then you can install one update at a time to determine if one of the updates caused your problem.
My System SpecsSystem Spec
13 Nov 2014   #9
diane r

64bit
 
 

thanks! good idea - will try it tomorrow.
My System SpecsSystem Spec
13 Nov 2014   #10
oscer1

win 7 64 bit
 
 

ok keep us posted
My System SpecsSystem Spec
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 Cannot communicate with scanner, printer won't print, new problem




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