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Windows 7: 6 gb ram only 3.96 gb usable

17 Nov 2014   #1
aek21tzonis

Windows 7 Home Premium 64bit
 
 
6 gb ram only 3.96 gb usable

Hey guys , I just bought a 4 gb stick module and I kept one of my 2 gb sticks but even though both of them are installed , my pc recognises only 3.96 gb as usable.
Thing is that the 4 gb stick is "teamgroup 800 mhz" and the other one (2gb) is "kingston 667 mhz", so I was wondering if that could be the case.
I really want to to able to use all 6 gb, so what could be the problem?
Thanks in advance.


My System SpecsSystem Spec
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17 Nov 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

The speeds wouldn't matter I wouldn't have thought, the 800MHz would just run at 667MHz in line with the slower one. Download Speccy as linked in my signature, run it, maximise the RAM tab on the left and post a snip of the results.

6 gb ram only 3.96 gb usable-capture.jpg


My System SpecsSystem Spec
17 Nov 2014   #3
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

The motherboard tab would be good as well.
My System SpecsSystem Spec
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18 Nov 2014   #4
aek21tzonis

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
18 Nov 2014   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

This method of posting screen shots work better on this forum.
Many members do not want to off site to see screen shot. Me being one of them.

Tutorial by Brink.

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
18 Nov 2014   #6
aek21tzonis

Windows 7 Home Premium 64bit
 
 

6 gb ram only 3.96 gb usable-ramtab.png

6 gb ram only 3.96 gb usable-mobotab.png

6 gb ram only 3.96 gb usable-mobotab2.png

thanks for noticing, Layback Bear and sorry.


My System SpecsSystem Spec
18 Nov 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I see two problems right off the bat.

Your temps in read for the motherboard. They might be a false reading but you must check.

Your +12v is very low 6.4 v. It also may be a false reading because I don't think the system would boot with that low of volts.

Please read the tutorials again.
Your Specs in the lower left of your post need to be filled in completely.
That will follow your every post so other members have a ready access to them and don't have to chase them down in the thread.

Look in the lower left corner in this post and tick on My System Specs and you will see what I mean.

Memory Controller volt indicate to high to the best of my memory.
My System SpecsSystem Spec
18 Nov 2014   #8
aek21tzonis

Windows 7 Home Premium 64bit
 
 

I have filled up most of them, thanks again.
So what should I do about that? Could that be that recent update I did to my Mobo manually?
My System SpecsSystem Spec
18 Nov 2014   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I would try using another monitoring program.

Here is a suggestion. Be careful and don't let it download garbage with it.

Download HWMonitor - MajorGeeks


Yes a bios update could cause the misreading of your system.

What was the reason you updated your bios?
My System SpecsSystem Spec
19 Nov 2014   #10
aek21tzonis

Windows 7 Home Premium 64bit
 
 

6 gb ram only 3.96 gb usable-hw.png

Well my friend told me that updating my BIOS would be a good thing, so he found an asusupdater.exe or something and installed the latest update.


My System SpecsSystem Spec
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 6 gb ram only 3.96 gb usable




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