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Windows 7: Western digital mybook 1tb without case

25 Nov 2014   #1
fits79

win7
 
 
Western digital mybook 1tb without case

Hi.
I have a strange problem.

I have the western digital mybook 1tb external hard disk but i have an accident and the case is broke so i decide to take apart ONLY the sata hard disk western digital greem 1tb and put it to another usb2sata case(Not wd case) and connect it to my pc.

The result was to see this hard disk ONLY at device manager and nowhere else.

How i can access to my personal data files so i restore it because i believe these data is encrypted with wd(Never use the wd smartware when the wd case worked simply coonected to my usb and copy files into that hard disk).

Is there any solution for that?

A LOT OF THANKS FOR YOUR TIME AND YOUR ANSWERS



My System SpecsSystem Spec
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25 Nov 2014   #2
CKWD

Windows 7 Home Premium x64
 
 

Hello fits79!

I am sorry your WD external drive got damaged!
The WD My Book has hardware encryption and that would be why you can't access your files.
Unfortunately, by taking apart the drive from the My Book you've voided the warranty and now you can't RMA it.
Are you sure the drive isn't visible anywhere else? Computer management/Disk Management, My Computer?
Decryption of the drive can't be done from home so for now your only option would be a Data Recovery company.
There are also always data recovery software and programs, but I have to warn you that the more you try on your own, the less a professional can do from there on.
This is a list of WD's Data recovery partners:
WD Support / Data Recovery Partners

I hope you manage to retrieve your information!
Best of luck!
CK_WD
My System SpecsSystem Spec
25 Nov 2014   #3
DeaconFrost

Windows 7 Ultimate x64 SP1
 
 

I've had to put the drive back in the external case (or just connect it to the internal board), remove my data, then take the drive out of the WD controller. Once I formatted the drive when connected to a regular external case, I could use it again.

The case could be broken, but as long as the actually controller board is fine, you can still use it to get to your data.
My System SpecsSystem Spec
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25 Nov 2014   #4
fits79

win7
 
 

I know that if i format the hard disk everything going work fine but i want the data files i have on it so.....


Quote   Quote: Originally Posted by CKWD View Post
Hello fits79!

I am sorry your WD external drive got damaged!
The WD My Book has hardware encryption and that would be why you can't access your files.
Unfortunately, by taking apart the drive from the My Book you've voided the warranty and now you can't RMA it.
Are you sure the drive isn't visible anywhere else? Computer management/Disk Management, My Computer?
Decryption of the drive can't be done from home so for now your only option would be a Data Recovery company.
There are also always data recovery software and programs, but I have to warn you that the more you try on your own, the less a professional can do from there on.
This is a list of WD's Data recovery partners:
WD Support / Data Recovery Partners

I hope you manage to retrieve your information!
Best of luck!
CK_WD
I take apart exactly for that reason.
Doesn't has any warranty so....
My System SpecsSystem Spec
25 Nov 2014   #5
DeaconFrost

Windows 7 Ultimate x64 SP1
 
 

Does the controller still work? If it's just the case that's broken, you can still get to your data.
My System SpecsSystem Spec
25 Nov 2014   #6
fits79

win7
 
 

No it doesn't.

If it was I do exactly that.
My System SpecsSystem Spec
25 Nov 2014   #7
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

Bummer! It seems that the encryption is doing it's job by preventing unauthorized access to your data. Unfortunately, it's also preventing you from accessing your data as well.

Encryption is a double edged sword that can both help and hurt you. Hope you are able to get your data recovered. Have you tried contacting WD to ask if they can help? They may just refer you to a recovery company but I think at this point it would be worth a shot to at least approach them about it.
My System SpecsSystem Spec
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 Western digital mybook 1tb without case




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