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Windows 7: DVD disk drive wont read disk

27 Nov 2014   #1
seandoyle

Windows 7 Ultimate x64
 
 
DVD disk drive wont read disk

i got a new disk drive IHAS1234-14 E and it starts to spin up then stops and wont do anything. Its visable and every time i click on it it asks me to insert a disk even do theres one in it


My System SpecsSystem Spec
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27 Nov 2014   #2
Mayank Parmar

Windows 10 Tech Preview
 
 

how many dvd/cd did you try? did you check if dvd/cd are working on other laptop/desktop?
My System SpecsSystem Spec
27 Nov 2014   #3
seandoyle

Windows 7 Ultimate x64
 
 

i have tried 5 disks and the all working because i used them in my laptop
My System SpecsSystem Spec
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27 Nov 2014   #4
Mayank Parmar

Windows 10 Tech Preview
 
 

My System SpecsSystem Spec
27 Nov 2014   #5
Mayank Parmar

Windows 10 Tech Preview
 
 

is it internal or external drive? USB 2.0 , 3.0 or IDE or SATA ?
My System SpecsSystem Spec
27 Nov 2014   #6
seandoyle

Windows 7 Ultimate x64
 
 

tried that already it still wont work and just tells me that it has a problem. Its a sata internal disk drive
My System SpecsSystem Spec
27 Nov 2014   #7
Mayank Parmar

Windows 10 Tech Preview
 
 

did you try to burn a cd?
My System SpecsSystem Spec
27 Nov 2014   #8
seandoyle

Windows 7 Ultimate x64
 
 

yea it wont pick up the disk at all it just spins for a second and then stops. Might it be the laser
My System SpecsSystem Spec
27 Nov 2014   #9
Mayank Parmar

Windows 10 Tech Preview
 
 

check
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
do you see any entry for UpperFilter
My System SpecsSystem Spec
27 Nov 2014   #10
seandoyle

Windows 7 Ultimate x64
 
 

i tried that and my computer crashed but give me a min and il try again
My System SpecsSystem Spec
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 DVD disk drive wont read disk




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