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USB 3 device not connecting correctly
I have 2 x Verbatim 1TB portable USB 3.0 drives which are plugged into 2 of the available 6 x USB 3.0 sockets on my ASUS Z87 Pro mobo. These sockets are on the mobo rear panel connectors and are verifiably usb 3.0, as are the devices plugged into them ( blue connector on socket and plug, SS logo on connector plug).
Ever since I have had these drives, the system continually tells me they would 'perform better if connected to USB 3 sockets', and having tested them using various software utilities, am finding they are operating at USB 2.0 speeds (17-18mb/sec).
Looking in device manager, via the 'view devices by connection' menu, they are configured to USB generic hub. Using USB Tree View software, they are connected to USB generic hub and none of the available USB 3.0 ports are occupied at all.
I'm finding this quite exasperating and despite scouring various forums and sites, am no closer to understanding the problem or finding a solution.
If anyone can cast light on this issue, I would be very happy indeed.
Thanks