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Windows 7: can't access flash drives or external hard drive

29 Dec 2014   #1
soapieKdad

Win 7 Pro 64
 
 
can't access flash drives or external hard drive

Hi I'm having a helluva time with getting my Lenovo Y510P to recognize any USB flash drives or external HD. Laptop is virtually new. Came with Win 8 but I installed Windows 7 Pro 64 Service Pack 1. Immediately downloaded and installed all Windows updates. From Lenovo I installed all of the latest drivers and updates, including BIOS, Genesys USB mass storage device, Intel chipset driver and Intel rapid storage technology.
Laptop works great except for this issue.
I can see the flash drive in device manager but nothing in Computer folder. Same goes for Disk Management... no flash drive appears. I have no virtual drives installed so currently no Daemon Tools or similar.
When I plug the drive into any of the 3 USB ports (2 are 3.0, 1 is 2.0) the laptop makes the typical sound that you've connected something. These flash drives and external HD work fine in my other 3 computers here at home (2 laptops and 1 desktop). Some run Win 7... the other Win 8.1.
I tried going to Device Manager and uninstalling all USB controllers and hubs (including drivers), then restarting. My OS reinstalled everything (as soon as I plugged in my mouse and/or flash drive, if I recall correctly), but same issue persists.
I also ran DriveCleanup (claims to be "command app that helps to remove orphaned entries of various drives from the device tree of your system"). Same issue persists.
In case useful, I'm posting a few photos including one of the flash drive properties from a working computer and one from this problematic laptop. Obvious differences are that on the working computer the flash drive properties under General tab the status says "device is working properly" and location is "USB mass storage device" under Driver tab it displays the specific model of the flash drive and the MS driver information. On the bad computer the general tab says "No drivers are installed for this device" and location is "Location 0" but under the Driver tab it shows has correct model and MS driver information as when connected to the working laptop.

Any ideas or troubleshooting tips are greatly appreciated. Thanks for reading, Josh




Attached Images
can't access flash drives or external hard drive-device-manager-usb-shizz.jpg can't access flash drives or external hard drive-driver-info-flash-drive-usb-shizz.jpg can't access flash drives or external hard drive-properties-info-working-flash-drive-laptop.jpg 
My System SpecsSystem Spec
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29 Dec 2014   #2
soapieKdad

Win 7 Pro 64
 
 
additional info: BIOS details from problem computer

FYI here are pix of BIOS main page and configuration info (USB legacy is enabled).
My System SpecsSystem Spec
29 Dec 2014   #3
soapieKdad

Win 7 Pro 64
 
 
additional info regarding external hard drive

Here's a pic of the drivers that automatically installed when I connected the external HD via one of the USB ports. Again, this drive wasn't recognized. In Disk Management it shows up as "Disk 1, unknown, not initialized"

This HD totally works in all of my other computers. I just plug into any available USB port and turn power on to the enclosure.


Attached Images
can't access flash drives or external hard drive-driver-info-after-connecting-external-hd.jpg 
My System SpecsSystem Spec
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29 Dec 2014   #4
soapieKdad

Win 7 Pro 64
 
 

I uninstalled the latest Nvidia driver and now the flash drive works fine! Still no success with getting external hard drive to work.
My System SpecsSystem Spec
Reply

 can't access flash drives or external hard drive




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