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Windows 7: Error in installing a printer 0x000006f7

10 Jan 2015   #21
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Lost a post - here's the short version

Open Device manager, expand non Plug and Play
uninstall the following two HP drivers
Net Driver HPZ12
Pml Driver HPZ12

I'll be back - more to read / confirm.


My System SpecsSystem Spec
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10 Jan 2015   #22
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by Dan Boy View Post
Hi Guys, thanks for the replies. Sadly my printer is a Laserjet 5000n. I have tried their universal drivers but No joy, am I missing something? How come the stock Microsoft driver won't work anymore?

What do I search for for the fix file?

Cheers Dan.
Stock MS driver? I don't know of any for printers - graphics and Ethernet adapters yes. I'm not aware of any stock printer drivers from MS.

This printer used to work, I assume.

After reviewing your thread, I wonder if I read the issue wrong. I was chasing an install issue, perhaps this is a network issue. When you tried the HP UPD, I noted that the documentation said it would only work with a direct connect (IP) - so now I'm looking at the issue from a different angle.

When (if) the printer used to work, was it Ethernet connected. Then the printer stopped working and you tried to re-install it - that's when you got the error in post# 1?

If that was the scenario, then I'll have to look at the network side. If that isn't the scenario then we can try a few tricks to get the install to at least recognize the printer.

Bill
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My System SpecsSystem Spec
11 Jan 2015   #23
Dan Boy

Windows 7 Home Premium 32 bit
 
 

Bill, its fixed!!!

A mate came round to take a look and it turned out that it was a permissions problem with the W32X86 folder.

As a user I did not have permissions to view the contents of this.

Many thanks for all the time and effort for the people who got involved with this.

Thanks, Dan.
My System SpecsSystem Spec
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11 Jan 2015   #24
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

No problem, thanks for posting your solution. I never would have thought of going down that path.

Bill
.
My System SpecsSystem Spec
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