Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: My ASUS Optical Drive just vanished from Windows 7? Please help!

07 Jan 2015   #1
bal1985

Windows 7 x64
 
 
My ASUS Optical Drive just vanished from Windows 7? Please help!

I was going to burn a DVD for a friend when I noticed my ASUS BW-12B1ST Optical Drive was no longer listed? It's always been there. Under "Driver & Tools" I see only "ASUS E-Green Utility Version 1.01.41" which I already have installed. When I open E-Green I get this error, "No ASUS Drive is Active!". I'm on Windows 7 64bit.

This is what I see in My Computer, only my SSD, HDD and Flash Drive. The BR Drive no longer shows?

I don't know when the drive vanished? I just installed ConvertXToDVD a minute ago, placed a DVD in to burn but ConvertXToDVD couldn't burn the video because there was no drive.

Please help as I just built this PC, my first. I have an SSD and a HDD, yesterday I woke up and everything on the HDD was wiped, nothing left. I don't know what the hell is going on but I'd really like to fix this BR Drive issue.

Maybe I erased something by mistake with CCleaner? Any help would be greatly appreciated, thanks!


My System SpecsSystem Spec
.
07 Jan 2015   #2
cluberti

Windows 10 Pro x64
 
 

Reboot and go into the system BIOS - make sure it's listed there. If not, recheck/reconnect power and data cables, and see if it shows up in the BIOS at that point.

If it shows up there but not in Windows, that's a different set of steps, but we need to know the BIOS can see the drive first (because if it's not visible there, you will want to try new cables for power and/or data that are known-good, or replace the drive with a known-working one to test).
My System SpecsSystem Spec
07 Jan 2015   #3
bal1985

Windows 7 x64
 
 

Quote   Quote: Originally Posted by cluberti View Post
Reboot and go into the system BIOS - make sure it's listed there. If not, recheck/reconnect power and data cables, and see if it shows up in the BIOS at that point.

If it shows up there but not in Windows, that's a different set of steps, but we need to know the BIOS can see the drive first (because if it's not visible there, you will want to try new cables for power and/or data that are known-good, or replace the drive with a known-working one to test).
How do I get into BIOS? My buddy basically built it for me. I'm not to tech savy. I did open the PC up and it seems the cables are connected. The BR drive light flashes when I put a DVD in and it also opens and closes.

My ASRock Z97 PRO4 ATX LGA1150 motherboard has an application called ASRock A-Tuning. I clicked on the Live Update tab and it says there is an update for my BIOS, my current is 1.30 and the latest is 1.70.


My System SpecsSystem Spec
.

07 Jan 2015   #4
cluberti

Windows 10 Pro x64
 
 

Quote   Quote: Originally Posted by bal1985 View Post
How do I get into BIOS? My buddy basically built it for me. I'm not to tech savy. I did open the PC up and it seems the cables are connected. The BR drive light flashes when I put a DVD in and it also opens and closes.
On an ASRock motherboard, it's usually by pressing DEL during the preboot POST that the BIOS does before it tries to boot Windows. Generally you'll also see text stating "Press <key> to enter setup", in which case press that key it mentions repeatedly until you do enter BIOS setup. Read the manual for how to get into the BIOS menus and what's in there if you don't know what you're doing just yet.

Quote   Quote: Originally Posted by bal1985 View Post
My ASRock Z97 PRO4 ATX LGA1150 motherboard has an application called ASRock A-Tuning. I clicked on the Live Update tab and it says there is an update for my BIOS, my current is 1.30 and the latest is 1.70.
BIOS updates are generally only recommended when you're having an issue that an update specifically fixes, although I usually don't like being more than 2 versions behind if I can avoid it. It might make sense to update the BIOS in this case if you're that behind in this case.

As to the picture, it looks like something has messed with the upper/lower filters of the drive in the registry - it might make sense to uninstall all of the ASRock utilities from the system, and then delete the drive itself from device manager. Reboot and see if it comes back.
My System SpecsSystem Spec
07 Jan 2015   #5
bal1985

Windows 7 x64
 
 

Quote   Quote: Originally Posted by cluberti View Post
Quote   Quote: Originally Posted by bal1985 View Post
How do I get into BIOS? My buddy basically built it for me. I'm not to tech savy. I did open the PC up and it seems the cables are connected. The BR drive light flashes when I put a DVD in and it also opens and closes.
On an ASRock motherboard, it's usually by pressing DEL during the preboot POST that the BIOS does before it tries to boot Windows. Generally you'll also see text stating "Press <key> to enter setup", in which case press that key it mentions repeatedly until you do enter BIOS setup. Read the manual for how to get into the BIOS menus and what's in there if you don't know what you're doing just yet.

Quote   Quote: Originally Posted by bal1985 View Post
My ASRock Z97 PRO4 ATX LGA1150 motherboard has an application called ASRock A-Tuning. I clicked on the Live Update tab and it says there is an update for my BIOS, my current is 1.30 and the latest is 1.70.
BIOS updates are generally only recommended when you're having an issue that an update specifically fixes, although I usually don't like being more than 2 versions behind if I can avoid it. It might make sense to update the BIOS in this case if you're that behind in this case.

As to the picture, it looks like something has messed with the upper/lower filters of the drive in the registry - it might make sense to uninstall all of the ASRock utilities from the system, and then delete the drive itself from device manager. Reboot and see if it comes back.
Delete ASRock utl? Why? The issue is the ASUS BR drive.
My System SpecsSystem Spec
07 Jan 2015   #6
cluberti

Windows 10 Pro x64
 
 

No, the issue is something has messed with the registry filters for the CD/DVD optical drives. Unless you have something else installed that would be doing that (daemon tools, DVD software, etc), I can't think of anything else but to get to stock Windows without any add-on or cruft before troubleshooting further.
My System SpecsSystem Spec
07 Jan 2015   #7
bal1985

Windows 7 x64
 
 

Quote   Quote: Originally Posted by cluberti View Post
No, the issue is something has messed with the registry filters for the CD/DVD optical drives. Unless you have something else installed that would be doing that (daemon tools, DVD software, etc), I can't think of anything else but to get to stock Windows without any add-on or cruft before troubleshooting further.
A guy on Reddit posted this link: The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

He said my issue was pretty "common". I deleted the UpperFilters & UpperFilters in RegEdit like in Step 3-7. Anything I should do now or any idea why this happened? Was it something I installed? I mean I've had this newly built PC for about a month and this is the first time it happend. It just seems strange that once I installed Burning Software program, this happens.
My System SpecsSystem Spec
07 Jan 2015   #8
cluberti

Windows 10 Pro x64
 
 

My crystal ball is in the shop, but in general that error is due to registry corruption or filters in the registry pointing to nonexistant or malfunctioning software other than the drivers for the drive itself. However, I can't say with 100% certainty why it happened because that's impossible, but I can say why it usually happens, and yes, that's (registry filters) what I'm talking about.
My System SpecsSystem Spec
07 Jan 2015   #9
bal1985

Windows 7 x64
 
 

Quote   Quote: Originally Posted by cluberti View Post
My crystal ball is in the shop, but in general that error is due to registry corruption or filters in the registry pointing to nonexistant or malfunctioning software other than the drivers for the drive itself. However, I can't say with 100% certainty why it happened because that's impossible, but I can say why it usually happens, and yes, that's (registry filters) what I'm talking about.

I don't know what reg corruption means? Can you explain to a novice user what your talking about please? Also, are there any steps I should take to make sure it doesn't happen again or is there a checklist I can go through?

Example, you told me to update my BIOS, should I still do that? Anything else I should do?

And about updating the BIOS, I've read that it could lead to worse things to updating it doesn't always turn out well, that a noob, like me could brick the mobo?

And I do appreciate your help on this matter, thank you.
My System SpecsSystem Spec
07 Jan 2015   #10
cluberti

Windows 10 Pro x64
 
 

Any time you're writing to (normally) Read-Only Memory, yes, there's a risk of bricking. This is usually caused by losing power nowadays, so you do take a tiny risk when updating a system without a backup ROM to make sure you don't lose power.
My System SpecsSystem Spec
Reply

 My ASUS Optical Drive just vanished from Windows 7? Please help!




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 Optical Drive Issues
It seems as though my two optical dvd-rom & dvd-ram drives are working only intermittantly, since loading windows 7 64 ultimate from vista 64 ultimate. While there are many drivers that I have saved as downloads plus those that can be found online there are drivers that are only available via...
Drivers
Windows 7 does not boot when I unplug optical drive.
Hi Guys. I just built a new pc a few days ago. I am running windows 7 ultimate activated and all. It runs perfect. I used my brothers optical drive to install windows 7. When I unplug the optical drive windows wont boot at all. It shows teh logo for about half a second and then restarts over...
General Discussion
DVD Optical Drive Not Recognized in Windows or BIOS
I noticed that sometime after I installed windows 7 that my dvd optical drive was not showing up. I have done a lot of research on the matter and have yet to find a working solution. I checked my BIOS and the drive is not listed there, but I'm pretty sure it is properly connected. I have an HP...
Hardware & Devices
Windows 7 install killing optical drive
Hi, I couldn't find a comment on this anywhere; wondering if anyone else has run into this: I did a clean install of Windows 7 (Professional 64-bit) to my Asus M70Vn (originally Vista). After that, if I put a disc into the DVD drive, it will run correctly for a while but then stop reading and...
Hardware & Devices
Windows 7 Compatible CD/DVD Optical Drive
I'm getting ready to build a new computer for Windows 7 Pro 64 bit and am looking for a CD/DVD reader/writer/burner optical SATA drive. Generally optical drives are not affected by the operating system version. When I read some of the comments on a couple of optical drives on NewEgg, I was...
Hardware & Devices
Interesting problem with optical drive in windows 7
I've a problem with my optical drive. After finalizing the disk during burning when it is again inserted it is just throwing out the disk without reading the contents in it. But it is reading the disks which were previously written using the same optical drive.Those disks which are thrown out when...
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:34.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App