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Windows 7: Windows wont detect portable harddisk

07 Jan 2015   #1
dxbladexd

Windows 7 64 bit
 
 
Windows wont detect portable harddisk

Hello, I bought a Seagate SRD00F1 1TB external hard disk drive. It does not show up on my computer. All it shows is as portable, and nothing on the computer window.

Please help I am on the verge of losing important data

It does not detect on any other ports of the desktop or in another desktop or laptop, and also my ports are fine I can plug in other hard disk drives just fine.




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Windows wont detect portable harddisk-1.png  
My System SpecsSystem Spec
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07 Jan 2015   #2
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Well, I would try to see if you have a Linux machine or if a friend has one where you can plug your external in and see if it can detect it?

Also, this may not be your HD failing but it could be the chip on your case that has gone bad. The only way to test this is to physically remove the Hard Drive from its external case (being VERY careful). Typically (but not always) this involves completely destroying the case. As I said "not always" my external case simply has a piece that I can remove to get to the Sata connectors, which is what you want to get to.

Once you have removed your external case and/or have access to the Sata connectors on the actual Hard drive, use a Sata data/power cable to connect it directly to your PC. (as if it were just a normal HD)
My System SpecsSystem Spec
07 Jan 2015   #3
jumanji

Windows 7 Home Premium 32 bit
 
 

1. If your drive is still under warranty, do not break it. Not yet. That will be the last option.

2. Please check whether your Seagate Expansion portable shows up in Windows Disk Management. If it does show up, post a screenshot with Console Tree and Action Pane hidden. ( Hit on the Show/Hide icons in the top tool bar) Also adjust the seperators in the Disk List so that we can see how much space is free.

3. Whether it shows up or not in Disk Management, download, install and run Seatools for Windows. Quick Test and then Extended Long Test with repair option to repair if possible.. If the drive is not detected by the utility at all to run the tests, or the Short and long tests fail, then RMA if under warranty.

4. If you don't mind losing the warranty or it is out of warranty, then do what Gator suggests. Last option.
My System SpecsSystem Spec
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07 Jan 2015   #4
dxbladexd

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by jumanji View Post
1. If your drive is still under warranty, do not break it. Not yet. That will be the last option.

2. Please check whether your Seagate Expansion portable shows up in Windows Disk Management. If it does show up, post a screenshot with Console Tree and Action Pane hidden. ( Hit on the Show/Hide icons in the top tool bar) Also adjust the seperators in the Disk List so that we can see how much space is free.

3. Whether it shows up or not in Disk Management, download, install and run Seatools for Windows. Quick Test and then Extended Long Test with repair option to repair if possible.. If the drive is not detected by the utility at all to run the tests, or the Short and long tests fail, then RMA if under warranty.

4. If you don't mind losing the warranty or it is out of warranty, then do what Gator suggests. Last option.
I have warranty so yeah no use to break it yet, but the sad part is I am still gonna lose data. Also Seagate Expansion portable does not show up in windows disk management. It does not even show in Seatools at all.
My System SpecsSystem Spec
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 Windows wont detect portable harddisk




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