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Windows 7: Enable test mode to solve USB problems?

12 Jan 2015   #91
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I ran it before I saw your message to download it again. Now I remember, I ran AdwCleaner a couple weeks ago after downloading some files to install Android on my HP Touchpad and ended up with some advertising nagware that kept popping up when I tried to order stuff on Amazon.com. I think I googled to find something to clean off the adware. This one was recommended. Anyway, should I download it again or do you think I'm good for now.


My System SpecsSystem Spec
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12 Jan 2015   #92
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Please get it fresh - a few weeks for AdwCleaner is a long time - those guys the developer, Xplode, updates regularly.

Thanks
My System SpecsSystem Spec
12 Jan 2015   #93
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

@Slartybart
Thanks for checking. Go ahead as what you're doing won't have any impact on my trying to produce that log file.

@Crabby
It's very strange as I've never seen that log file not created before. If you'd humor me, I don't always trust Windows search as its results can be filtered. Try one more thing (and if that still doesn't work I'll throw up my hands in defeat)
  • Download SearchMyFiles (64 bit version) and run the executable - no installation needed. (p.s. Personally, I find this interface much simpler to use then Windows search (and it can be used across all versions of Windows)
  • Browse to the C:\ drive, Files Wildcard *.log, click Start Search
  • Any better luck? <Fingers crossed>


Attached Thumbnails
Enable test mode to solve USB problems?-2015-01-12_201058.jpg  
My System SpecsSystem Spec
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12 Jan 2015   #94
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Here is the new AdwCleaner file. Looks the same. Should I press clean or do I need those registry files?


Attached Files
File Type: txt AdwCleaner[R2].txt (3.2 KB, 2 views)
My System SpecsSystem Spec
12 Jan 2015   #95
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

@CompGeek: I've been in some difficult threads where there are a lot of people suggesting completely different paths. The Thread Starter tries to do everything everyone asks and ... well, you get the drift.

When a search is in question I always drop down to an elevated Command prompt and use the dir command
To eliminate folder location, I start at the root
Right click Command Prompt
Select Run as Administrator...
Enter the following commands
cd \
dir /a /b /s setupapi*.log
I used setupapi*.log in this case, to eliminate setupapiDEV.log as a possible missed file

In any case, I searched my Win8 dv6 for that string (plus a few more variants) and it's not here either.
I chalked it up to Win8 or the fact that I didn't merge the reg file you supplied. It only found two files in Inf
C:\Windows\Inf\setupapi.offline.log
C:\Windows\Inf\setupapi.setup.log
I'll go back to the path after I see the AdwCleaner stuff and you see what SearchMyFiles finds or doesn't find.

The clean start requires a restart, so that would interrupt some work

I had the opportunity to triple check the BIOS - same conclusion - it has to be done.
I was able to locate a F.0B REV A for dv6 and dv7 machines but it's 2011,
F.0A on the machine support page is 2012 and that's what I want to see on the box.

Bill
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My System SpecsSystem Spec
12 Jan 2015   #96
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by CrabbyRightNow View Post
Here is the new AdwCleaner file. Looks the same. Should I press clean or do I need those registry files?
Yep - go ahead and clean it, then restart the machine
My System SpecsSystem Spec
12 Jan 2015   #97
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

@Crabby: When you get back to the forum, please humor CompGeek (his words) and do the SearchMyFiles post he requested.

then read through my post#85 and complete the Clean Startup stuff.

If PC Optimizer is not in the uninstall list - do the Task Scheduler part (I saw the task in Speccy, so I know it is there)

Try installing the Intel USB 3.0 Host Controller Driver again
C:\SwSetup\sp56164\setup.exe

Tell me what DevMgr thinks about the device now. Back to code 52, but no longer unknown?
You can leave it as it is - no need to uninstall it again. The software (if installed) is from the support page for your machine. That's about as good a driver as you're going to get for now.

Bill
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My System SpecsSystem Spec
12 Jan 2015   #98
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I do see setupapi.dev.log. Change to txt and attached as zip.


Attached Files
File Type: zip setupapi.dev.zip (482.9 KB, 2 views)
My System SpecsSystem Spec
12 Jan 2015   #99
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 
No PC Optimizer

Quote   Quote: Originally Posted by Slartybart View Post
Quote   Quote: Originally Posted by CrabbyRightNow View Post
I got the same failed driver install message and it still shows not to install software from Windows Update.
Very good, thanks.

After quick review of your Speccy, here are a few things I'd like you to do.

1) Uninstall PC Optimizer in Control Panel -> Programs and Features
remove the entry for PC Optimizer in Control Panel -> Administrative Tools -> Task Scheduler

Perform only STEP ONE in this tutorial to disable all non-Microsoft services
Troubleshoot Application Conflicts by Performing a Clean Startup

Before #5 [Restart] - please disable all entries, except your touch pad, on the Startup tab.

Then restart your machine.

CompGeek should confirm that this will not interfere with anything he's trying to determine before you do those things tough.

I'll defer to him on when - I don't want to possibly change anything he's looking at.

CompGeek, please give the green light on the above and Crabby can then just do it.

Thanks.

Bill
.
I don't see PC Optimizer in either location.
My System SpecsSystem Spec
12 Jan 2015   #100
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok, skip PC Optimizer then, work on the Clean Start.

AdwCleaner might have done the PC Optimizer work for you (one of the registry entries) - it wasn't critical
My System SpecsSystem Spec
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 Enable test mode to solve USB problems?




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