Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Enable test mode to solve USB problems?

13 Jan 2015   #121
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I ran EasyBCD and the USB ports still don't work and still are giving me code 52.


My System SpecsSystem Spec
.
13 Jan 2015   #122
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I didn't want to do a clean install because all my software is in Michigan. Also, I don't have a lot of my files backed up (I know. I know). The tech guys suggested a clean install and would back up my files first. (If I go that route, I'm going to buy another storage device and back up my files. I have 2 storage devices but one is almost full and the other one, a WD, crashed and burned, was only able to retrieve a portion of the files. )

I will now move along to the next step.
My System SpecsSystem Spec
13 Jan 2015   #123
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I did the registry cleanup and still no USBs. Code 52s.
My System SpecsSystem Spec
.

13 Jan 2015   #124
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks, I forgot about MI

I only asked because it's your time - a reinstall is 99.9% guaranteed to solve issues and is a faster way to solve most issues (bad hardware being the exception).

I'm happy to go the route we're on - step-by-step troubleshooting, but some folks get frustrated by either the lack of a resolution, the speed of a resolution, or the requests to use a new tool to gather information. Some times it feels as though there isn't any progress being made. In this case, we are making some progress and there's already a lot of information about your machine.

Anyway, now that I know you're willing to continue on the troubleshooting path - so am I. It's also good to know that you have the resources to purchase another drive. That makes a lot of sense ... but let me throw something into the mix for your consideration

A new SSD drive and an external enclosure for your existing HDD would give you the best of both worlds.
Then you would have a backup on the HDD (in the enclosure) and you would have a speedy main SSD drive in the laptop which you could install Windows. Just something to think about if you decide on a re-install.

As with anything else with been doing (install this, test that, uninstall this...) it is your machine and you decide how to proceed. I can only offer you advice.

And now .... back to the regularly scheduled program

Bill
.
My System SpecsSystem Spec
13 Jan 2015   #125
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

May I add Bill when that CCleaner is run that crabby checks the cookies in Options and saves the cookies that are linked to her passworded sites or else she will lose them and have to login all over again - it saves lot of time and what I always do.
My System SpecsSystem Spec
13 Jan 2015   #126
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok, did you restart the machine after cCleaner?

Some of the work I ask you to do is prep work. Moving things out of the way for the next step(s).
Not everything will affect the issue, but I appreciate you checking the status of the drivers - who knows, there might be a good side affect of the housekeeping.

I think you're in a good position to flash the BIOS. This also might not change the status of the devices, but it puts the correct version on the box.

If you have connected to the Internet and can get to SevenForums,
If you have connected to the Internet and can get to SevenForums on the older laptop, then you should go ahead and flash the BIOS on the dv7 machine. Connecting with the old box is only for communicating if there is an issue after updating the dv7 BIOS. I don't expect any, but...

BIOS F.0A

Go ahead and download, then run it.
My System SpecsSystem Spec
13 Jan 2015   #127
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
May I add Bill when that CCleaner is run that crabby checks the cookies in Options and saves the cookies that are linked to her passworded sites or else she will lose them and have to login all over again - it saves lot of time and what I always do.
Good point John, I'm fairly certain the default rules for the cleaner feature does not include cookie cleanup.
But ... I only asked her to run the Registry feature.

Smart Cookies is the name cCleaner uses - I use that, but you have to actually tell cCleaner that you want to preserve a certain cookie.

Bill
.
My System SpecsSystem Spec
13 Jan 2015   #128
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Would I be insulting anyone if I said I didn't want to flash the BIOS? I am afraid to do it. I have read if I screw it up I could fry my motherboard. I think the tech guys might have tried this because one of them told me he had tried "one more thing" and that it had shut down my computer and he had a lot of trouble getting it back up again. When he handed my computer back, he said "Be very, very careful". He also said motherboards on this machine are very expensive. I'm thinking maybe I should just have them do the clean reinstall. I have most of the software on my other notebook. It's just very, very slow.
My System SpecsSystem Spec
13 Jan 2015   #129
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I wouldn't be insulted, but I do think it's important to fix.
If the tech guys did it, you can do it too.

There's a roll back feature for BIOS, so it's not as scary as most people think. It is something that you want to take seriously though.

Restoring the BIOS

It's unfortunate that the issue revolves around the USB devices. HP_TOOLS on an external USB is a great way to be as sure as you can be that recovering BIOS is easy.

Let me see if I can find the HP instructions that talk about the HDD HP_TOOLS. I just flash my BIOS using the package and I forget if that populates the BIOS backup.

A few things you can check are:

Is there a partition named HP_TOOLS on your machine?

Is the HP UEFI diagnostic feature installed on your machine?

The two are related, I think I see the HP UEFI in your Speccy, but you can always install it from the HP site if you don't see it in Control Panel -> Programs and Features.

Let me know if both are there - thanks.



We can revisit that if you want to try a few more things, but the BIOS is what controls all hardware and this is a hardware realted issue.

While you ponder that, try this:
Uninstall Intel Management Engine in Control Panel.

Restart and then check the devices. It's a long shot.
My System SpecsSystem Spec
13 Jan 2015   #130
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I don't have an HP_TOOLS partition and I don't see anything called HP UEFI in programs and features.
My System SpecsSystem Spec
Reply

 Enable test mode to solve USB problems?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
How to solve serious problems with WLMail
Hi, I am new there, and I have the very serious problems with Windows Mail, which I have no idea how to get rid of.:cry: My Mail program is exactly like a little child. I never know why, suddenly becoming tired and stop working, mostly restarts, but not always. It keeps doing this unexpectedly and...
Browsers & Mail
Two annoying problems, please solve!?
Hi Problem one. I' ve lost my windows live shortcut from my desktop, it also dissapeared from my 'all programmes' list. Why? problem 2. I cant get internet download manager to work on windows 7 It works fine on my old xp. But ive tried 3 times one windows 7..
General Discussion
How Do i solve blue screen problems?
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 50 BCP1: FFFFFA80660C553B BCP2: 0000000000000000 BCP3: FFFFF80002CE65FF BCP4: 0000000000000005
BSOD Help and Support
Does microsoft fix it Utility solve problems
I was wondering if anyone has used the fix win utility and if so did it help to fix problems or just cause problems? Thanks:shock:
Software
Flash player problems I can't solve...
My flash player (latest install from adobe.com) is causing me a headache in win7 with FF & IE. It's "uber" slow (it takes 10 sec to start a youtube video for example) and hangs those browsers cauple of times a day. Just don't know what to do... did reinstall couple of times, but it didn't solve...
Software


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:24.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App