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Windows 7: Enable test mode to solve USB problems?

13 Jan 2015   #131
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Would Intel Management Engine be the same as Intel Management Engine Components?


My System SpecsSystem Spec
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13 Jan 2015   #132
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

BTW, I am now getting a message that Windows Help and Support can't start.
My System SpecsSystem Spec
13 Jan 2015   #133
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

HP has changed the 'helper' applications, Advisor and Assistant, packaged on their machines a few times over the past few years.

These links are a good reference to what those helper applications do, but the actual tool on your machine might be a different version. One of the pages I looked recommends updating to the newest version of the HP Software Assistant (advisor?) HPSA - I only did a quick scan to make sure the page applied to Win7 and notebooks.

Anyway, due diligence on your part is a good idea. Once you read more bit about the flashing BIOS process, you should feel more comfortable doing it. Read first, ask questions, and I'll try to answer them as best I can. I don't keep those helper apps on my machine, so I'll have to refer to and rely the HP documentation.

I'll look at the screen shot you posted earlier - but it would be good to know what version of the HP assistant is on your machine (it might be visible on the image you posted) ... it will definitely be in the help -> about section of the app.

Here are a few HP docs on the assistant, with references to flashing BIOSIf you launch HP Assistant, does it tell you anywhere when the BIOS was updaed?
Not the date of the BIOS itself, but when it was put on your machine.

Please understand that I'm not making any assertions, other than an incorrect BIOS version, or accusations below:
If the tech guys did it, you might take it back to them and say "Fix this, it is wrong!"
You can point to the HP support page if they argue it's a later version.
It's not, it's a different version that is not correct for your machine. In fact, it's a year older than the F.0A BIOS

The date it was put on your machine will tell you if they did flash it. If you can't determine the date the BIOS was flashed, then I don't think you'll have much success determining (proving) they updated BIOS.

You could always just ask them, then pursue their responsibility.

I don't know the shop, so I don't know if they're good guys - most shops are honest enough to admit when they made a mistake. Again, I don't know when the BIOS was flashed or who did it. The only relevant thing, from my perspective, is that is wrong and needs to be corrected in order to effectively troubleshoot any issue on the machine.
There's only one other thing that I have in my bag of tricks (I think - that's why I post things and say these are for later reference ... let me go over my own notes )

Bill
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My System SpecsSystem Spec
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13 Jan 2015   #134
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by CrabbyRightNow View Post
I don't have an HP_TOOLS partition and I don't see anything called HP UEFI in programs and features.
Quote   Quote: Originally Posted by CrabbyRightNow View Post
Would Intel Management Engine be the same as Intel Management Engine Components?
Quote   Quote: Originally Posted by CrabbyRightNow View Post
BTW, I am now getting a message that Windows Help and Support can't start.
Ok, no HP_TOOLS partition or (specific name used here) HP Unified Extensible Firmware Interface (UEFI) Support Environment

That's quite odd. Those are both standard issue for most HP laptops. Different models might have different setups I suppose. The HP support page does reference the UEFI support though. It's not UEFI in the true sense of how the machine boots, it's only a diagnostic interface - a hybrid of sorts.

Please post information about your drive(s)
See: Disk Management - Post a Screen Capture Image

Yes on the Intel Management Engine question, same thing. Please uninstall that.

Windows Help and Support won't start? Please post a screen shot of what you see.
This probably stems from the Clean Startup I asked you to perform. Although this would be a Microsoft Service, which should NOT have been disabled. It happens though, some people miss that in the tutorial.
I won't know more until I see the image, but I suspect it's an HP help and support, not Windows.

Thanks
My System SpecsSystem Spec
13 Jan 2015   #135
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by CrabbyRightNow View Post
I don't have an HP_TOOLS partition and I don't see anything called HP UEFI in programs and features.
I forgot to mention that I do have a recovery D drive with some hp recovery tools.
Here is a screen shot.


Attached Thumbnails
Enable test mode to solve USB problems?-screen-shot-d-drive.png  
My System SpecsSystem Spec
13 Jan 2015   #136
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

The HP Recovery partition should be hidden or have an entry in the Desktop.ini file that prevents you from seeing it.
That's how HP distributes the install media - most vendors do something similar and they do not provide discs.

This machine has been changed a LOT, and methinks it was a someone, not a something (Malware does other stuff).
As I've said, it's not important to me who changed things.

Do you have a CD-r available? Your post made me think. It's always a good idea to have a System Repair disc in case you need an alternate way to repair windows.
System Repair Disc - Create

Go ahead and make the repair disc and check my recent previous posts .. some things are slipping through the cracks.
Screenshot for the Windows help and support msg and status on Intel Management uninstall for example.
The Disk Management screen is what I want to see - please post that.

If I missed the post where you told already me, just let me know the post #- thanks.
My System SpecsSystem Spec
13 Jan 2015   #137
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I installed the updated HP Support Assistant. I could not find anything indicating when the bios was updated, only that the bios is version F.0B
I'm not going to worry about Windows Help and Support right now. I probably can fix that myself later.
My System SpecsSystem Spec
13 Jan 2015   #138
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Here is the disk management screen shot.


Attached Thumbnails
Enable test mode to solve USB problems?-snip-capture.png  
My System SpecsSystem Spec
13 Jan 2015   #139
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I uninstalled the Intel Management Engine. Still no change in device manager. All showing code 52.
My System SpecsSystem Spec
13 Jan 2015   #140
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
The HP Recovery partition should be hidden or have an entry in the Desktop.ini file that prevents you from seeing it.
That's how HP distributes the install media - most vendors do something similar and they do not provide discs.

This machine has been changed a LOT, and methinks it was a someone, not a something (Malware does other stuff).
As I've said, it's not important to me who changed things.

Do you have a CD-r available? Your post made me think. It's always a good idea to have a System Repair disc in case you need an alternate way to repair windows.
System Repair Disc - Create

Go ahead and make the repair disc and check my recent previous posts .. some things are slipping through the cracks.
Screenshot for the Windows help and support msg and status on Intel Management uninstall for example.
The Disk Management screen is what I want to see - please post that.

If I missed the post where you told already me, just let me know the post #- thanks.
I made the system recovery disk.
My System SpecsSystem Spec
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 Enable test mode to solve USB problems?




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