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Windows 7: Enable test mode to solve USB problems?

15 Jan 2015   #181
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

@CompGeek: I asked Crabby to confirm before executing. That seems to have translated into confirmation from me.

@Crabby: You don't need to wait for me to confirm, wait for a response from the person driving the bus at the time. Sorry I wasn't clearer on that. But the step-by-step, confirm process still worked


My System SpecsSystem Spec
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15 Jan 2015   #182
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Are we waiting for someone to say Yes, hit the enter key?

I suppose CompGeek is looking at the information we posted. I had a technical issue attaching the sig.txt output to post# 180, it disappeared.

Quote   Quote: Originally Posted by Slartybart View Post
here's the post with the devmgr and sig.txt
I 'quoted' it because I can't see a post# to grab a shortcut
Crabby - if you don't know this already, you can click the orange blob on a quote title bar to take you directly to the quoted post

..... never mind, I can see the post# now ..... ain't technology wonderful


I went back to the Dell (win7 x64 Intel) and reattached it - still not there........ hmmmm
I mucked about for a minute or two until I definitely saw it in the preview and could open it. Now there are two, one inline and one at the bottom - they should be they same - pick one or the other - I'm leaving it alone for now.

Bill
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My System SpecsSystem Spec
15 Jan 2015   #183
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I'm awaiting my next instructions.
My System SpecsSystem Spec
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15 Jan 2015   #184
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

CompGeek is driving, so we wait.

So that no one has to look back for this information, I'm bringing it front and center.

HP Pavilion dv7-7012nr: Product home
Reports and other information produced on Crabby's machine.
Speccy: Snapshot
Sysinternals Signature Check: Sigtest.txt
..... and for comparison: Slarty's sigchk


Did you run Windows Update before we changed gears / drivers?
We were discussing the Touchpad update and how to avoid installing it by hiding the update at that time.

I'm not asking you to do that now, just want to know if it was done.

Thanks,

Bill
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My System SpecsSystem Spec
15 Jan 2015   #185
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I hid the touchpad update so I wouldn't accidentally install it again. The other updates were installed. I didn't go painting today. It was too cold for some of my painting buddies (65 degrees). Such is life in the sunshine state.
My System SpecsSystem Spec
15 Jan 2015   #186
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

@Crabby

I threw together my last post just before running out the door... After I left, i thought about it and i think i went on a tangent and didn't answer your actual question! Why do you have one USB 2.0 computer port but have 2 USB 2.0 controllers? I don't really know! LOL maybe that's just how the motherboard comes. In any case, hope you at least found the tangential info about USB interesting.

I'll have a look at the sigcheck files tomorrow. G'nite
My System SpecsSystem Spec
16 Jan 2015   #187
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Crabby,

65 degrees ? Cold??? If only my house was that warm!

Thanks for the update on Windows Update - good to know the status is up-to-date (sans the touchpad)

I PM'd CompGeek about his work on the issue and he said that the malware scans will not interfere with what he's doing.

I guess I'm driving the bus again, unless you want a turn.

Please go ahead with both malware scans. If the tutorial isn't clear, then complain to the author.
Post screenshots if you need help - thanks

The scans I want you to run are in these tutorials:As CompGeek said in our PM, the scans won't fix the issue.
To which I replied, You're correct, but it will prevent any malware, if it exists, from corrupting the files after you fix them.

So yes please run both scans

You can hit the enter key any time you wish.

Bill
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My System SpecsSystem Spec
16 Jan 2015   #188
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I might have found something that you can do after the scans are completed and the all clear signal is given with regards to malware. It looks promising, but I'll wait for the scan results before doing further research - it's to much to do right now.

If it gets up to 70 degrees - go paint.
The scans are pretty much push button, start them up and go do something else.
If they need user input, the screen will still be there waiting patiently when you return.

Neither scanner normally runs very long but I want to let you know that each scanner might take a few hours based on the full MSE scan you ran the other day. MSE normally runs fairly fast too, even a full scan should not have taken that long. Every system is different though, especially yours at the moment.

We'll be here.

Did you hit the enter key? Go ahead and run the scans.

Bill
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My System SpecsSystem Spec
16 Jan 2015   #189
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You're in the check for malware phase of trouble shooting the issue.
I need to remember that malware can hide in a few places and be easily resurrected a few ways.

One of the places it can hide is in the hibernation file and another is in Restore Points
To avoid one of those vicious cycles I want you to do two things.
You can do these even if the scanner is already running.
  • Disable hibernation
    Launch an elevated Command Prompt (right click, Run as administrator...) and enter:
    • powercfg /h off
    • exit

  • Turn OFF System Restore
    System Protection - Turn On or Off
    Follow steps 1 through 6, then do step 9
    (C:) is probably the only drive with Protection turned on - if any other drive is On, please let me know, but do turn it off for (C:)
    The image in step 10 might confuse some people because it is generalized for any of the steps
    For this exercise, you want to click the Turn off system protection radio button
    Enable test mode to solve USB problems?-protect-off.png
    This action deletes all Restore Points, which is ok for now. When your system is either repaired or I've exhausted the options I know about, there are a few housekeeping chores that need to be done anyway, just add turning protection on again to the list.

The intention of these actions are to prevent any malware from having an easy return path.
IF there is malware, then it could be resurrected from the hibernation file or a Restore Point.

Only restart if a scanner is not running
- if one of the scanners is already running, let the scan finish before restarting the machine.


My System SpecsSystem Spec
16 Jan 2015   #190
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

IMO Fully understanding Windows drivers is a black art. At best, I'd say my knowledge is a "lighter shade of grey".

I'm not sure how successful this exercise will be to fix the problem - but I'll explain what i know about things like driver signing, driver packages and staging, and the DriverStore... so you might at least still find this exercise useful.

I should also mention I pick up niece at the airport this afternoon and she'll be around for 5 days. So my time on the thread will be limited at times..

That said, Slarty could you download and run the zip script i provided back in post #114. Attach the output. You can also download the x64 version of SearchMyFiles tool from Nirsoft

You'll be using it (along with Crabby) a bit later.

/* EDIT */
I can save some time and have you both please do the following. Crabby and Slarty please do the following:
> Run SearchMyFiles
> Click Reset to Default (clears any prior search params)
> Browse Base Folders and set to C:\Windows
> For Files Wildcard enter usbehci.sys then click Start Search
Your sample output will look something like below. Please give me a snapshot of the output and I'll explain what we're seeing in next post. (Please be SURE to expand the Folder columns so the full names of all folders are visible)


Attached Thumbnails
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 Enable test mode to solve USB problems?




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