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Windows 7: Enable test mode to solve USB problems?

17 Jan 2015   #221
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Should I still have the set restore points disabled?


My System SpecsSystem Spec
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17 Jan 2015   #222
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I think this update is already on my computer. Here is a screen shot I posted before. Looks like that update was installed in late December after I started having my USB problems.


Attached Thumbnails
Enable test mode to solve USB problems?-history-updates-around-dec-26-jan-14-screenshot.png  
My System SpecsSystem Spec
17 Jan 2015   #223
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

OH. Good catch.

Let's wait for Slarty. Restore points should be enabled before applying the Windows upate
My System SpecsSystem Spec
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17 Jan 2015   #224
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
Bill, you might double check with the OS experts on the forum, but I'm pretty sure (98%) that a Windows repair install doesn't affect installed apps. (It resets Windows options to defaults and replaces critical Windows OS files with original from repair disc)
.....
Good call Jerry - you can be 100% sure. I checked the Repair Install tutorial
information   Information
This will show you how to do a repair install (aka: in-place upgrade install) to fix your currently installed Windows 7 and preserve your user accounts, data, programs, and system drivers.
On the other hand ... I'll still have to rule out a Repair Install because it won't affect the system drivers. I was really hoping I was wrong on the applications and that it would be a hail Mary, but alas ... no.

I have corrected the error of my ways (the post you quoted). That's what happens when you're in a hurry


Sheila,

Please follow these instructions - it creates a report that provides the big picture of you system devices.

There is nothing to install, this is a standalone application
  1. Download DevManView x64
    • Select Save (default location is your Downloads folder)
    • Select Open Folder on the download complete bar
      • devmanview-x64.zip should be highlighted/selected
        -if it is not, then select it
      • Press enter or double click the file to open it in Windows Explorer
      • Select extract all
      • Accept the defaults pre-staged in the extract window
      • A new Windows Explorer will open
      • Double click the DevManView application to launch it
      • Answer Yes to the UAC prompt if it appears

  2. In the DevManView application
    • Select the Options menu
    • Select the [i]Add Header Line To CSV/Tab-Delimited File option
      Enable test mode to solve USB problems?-dmvopts.png
    • Click anywhere on the main DevManView window
    • (Ctrl+A) Select all items in the main window
    • (Ctrl+S) Save Selected Items
      File name: DMV_YourProfileName
      Example: DMV_Slarty
      Remember the save location
      Save as type: Comma Delimited Text File (*.csv)

  3. Place the CSV file in a zip folder and attach it on a post in your thread.

You can do this anytime, it's just a report.

Thanks,

Bill
.


My System SpecsSystem Spec
17 Jan 2015   #225
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

You're right it's already applied. So skip that one.

fyi I noticed the MS Security bulletin I added in my EDIT updates the Usbehci.sys driver to 6.1.7601.18328, which is even newer. But I see Slarty asked for a DevManView.

Hold off applying the MS Security bulletin (or any other update). I'm guessing Slarty wants to check all the driver versions first
My System SpecsSystem Spec
17 Jan 2015   #226
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by CrabbyRightNow View Post
I think this update is already on my computer. Here is a screen shot I posted before. Looks like that update was installed in late December after I started having my USB problems.
Excellent Sheila,

I was jumping in and out writing a post and saw Jerry's suggestion. I was going to suggest that you look in the installed updates, but you thought of it before I finished writing my post.

I also looked at the other link Jerry posted, but need to read it all the way through. It talks about an issue with Signature Enforcement disabled - but that is one of the things we haven't tried yet. So it doesn't sound applicable at first glance. I'll read more....

I think that there is a little wording confusion - but I need to read (not skim) the recent posts. Jerry is pointing to specific stand alone updates and you asked about Windows Update (I think). Let me catch up some more.

As far as System Protection - I'd rather leave that off until all malware scanners are completed and your system is as clean as possible. This prevents accidentally restoring malware when (if) you roll back to a Restore Point. All of this presumes that there is more malware on your system. I suspect there is (524 found by Mbam) - but I don't think there's anything really malicious or harmful. I won't know until the other scanners finish (maybe you have already finished - nope didn't see anything about the scanners having been run).

Jerry, you're right again - let's see the big picture with DevManView.
You're only asking Sheila to run the msi, not Windows Update - right?

Bill
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My System SpecsSystem Spec
17 Jan 2015   #227
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote   Quote: Originally Posted by Slartybart View Post
You're only asking Sheila to run the msi, not Windows Update - right?
1) Sheila can hold off applying the security bulletin or any windows update for now. We'll wait

2) Re: the thread i found titled about "Signature enforcement disabled": It's about the same problem. There's some interesting "fixes" some people posted. We wouldn't disable sig enforcement as one of the things we try

One of the fixes listed involves deleting files and forcing driver reinstall. This can fix a problem if the run-time files for the driver package don't match the set saved in the DriverStore.

Will have a look at that possibility tomorrow. G;nite all (Crabby: so just do Bill's request. You can put any of mine on hold for now)
My System SpecsSystem Spec
18 Jan 2015   #228
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I have to confess I got frustrated and decided to go ahead and disable the signature enforcement to see if I could get my mouse to work. Here is what happened. The computer installed drivers when I booted up. Mouse didn't work. Computer wanted to reboot, so I did. I went back in an disabled the signature enforcement again and booted it back up. Plugged mouse into one of the USB3 ports. The mouse worked! Then I plugged it into the USB2. Also worked. Then plugged into the USB3s and now none of them work again. But the USB2 is still working, so I do have a mouse at least until I reboot.

I am attaching screen shots of device manager so you can see what I see. Everything under Universal Serial Bus controllers is showing Microsoft drivers that are digitally signed by Microsoft. The one under other devices is showing code 28 and is digitally unsigned. I still don't know which of these is USB3 or USB2 despite your tutorial, ComputerGeek.

You can all yell at me now. I'm going to bed so I won't hear anyone until the morning. But damn it, at least I have a mouse.


Attached Thumbnails
Enable test mode to solve USB problems?-got-one-mouse-screenshot-1-jan.-17.png   Enable test mode to solve USB problems?-got-one-mouse-screenshot-2-jan-17.png  
My System SpecsSystem Spec
18 Jan 2015   #229
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You are beautiful!
G'nite and sleep well

We'll follow up in the morning to see if we can find a more permanent solution if needed.

You'll need to reinstall the USB 3.0 chipset from HP
reinstall USB chipset from C:\SwSetup\sp56164

I don't recall when I asked you to rename the SwSetup folder, so if it's not there, you can unpack the HP USB 3.0 driver again. The file name is still sp56164 but it's probably in your Downloads folder

If you can't find it on your machine, just download it again from HP
http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56164.exe

go ahead an install that - the unknown device should move to the USB and your USB 3.0 ports should work. If you get the code 52 - you know the workaround.

Good work and thanks for getting frustrated

Bill
.
My System SpecsSystem Spec
18 Jan 2015   #230
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Checking back in.
I haven't done anything from post 217 onward except for disabling signature enforcement.
So I want to make sure everyone is on the same page as to what we do next and which prior steps I can skip.
I feel pretty good about things this morning given the ability to use a mouse.
My System SpecsSystem Spec
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 Enable test mode to solve USB problems?




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