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Windows 7: Enable test mode to solve USB problems?

19 Jan 2015   #251
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by CrabbyRightNow View Post
I need a portable drive to take back and forth from Michigan to Florida.
Did you really mean 2 gigabytes? I have close to 500 GB on my hard drive right now that I need to back up. I take a lot of photos and videos. I need at least a terabyte.
Quote   Quote: Originally Posted by andrew129260 View Post
I am sure he meant 2TB
Opps, of course I meant TB - what a maroon I can be

The desktop versions of external drives are also portable - the main purposes are different.

A slim/portable drive is usually carried around wherever you go. It is storage for devices (laptops / game machines) that have no internal space for another drive.

A desktop version usually sits on your desk and is used for backup and cold storage (files that aren't needed all the time, but you don't want to look in a backup for them). This, of course, can be used for live data too, but that's a tricky data schema.

I think the desktop drives are a bit more reliable, only because of the form factor (bigger means more air, not only for cooling, but for the heads. Finally, the more you transport a drive, the more likely an error (bumps and bruises).

So if you're only going to transport the drive between MI and FL, then a desktop is what I suggest. If you want to carry the drive with you when you paint, then the slim/portable does the trick.

The best of both is to use the space on your laptop while you're out and about, and then copy ('backup') the new stuff over to the external drive on your desk when you get home. (every once in a while, you'll have to manage the data on your laptop - keep only what you want to have readily available). It sounds like a lot of work, but once you get a routine, it's not that bad.

Bill
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My System SpecsSystem Spec
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19 Jan 2015   #252
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by CrabbyRightNow View Post
I still have USB2. USB3s still don't work. Don't know why they worked last night before I plugged mouse into USB2. A clue?
I'm catching up - darn ... the re-install of USB 3.0 driver failed.

I was curious about your comment (the mouse worked on USB3.0) - is it a USB 3.0 mouse?

Clearly the ports are not working, but if the mouse isn't 3.0, I'm not sure it will work on a 3.0 port.

A 3.0 device will work on a 2.0 port (backward compatible).
reading, reading, reading....

Bill
My System SpecsSystem Spec
19 Jan 2015   #253
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by CrabbyRightNow View Post
This is from a link ComputerGeek posted. Would something along these lines be worth a try?
.....
The .sysold files are the ones I renamed, I think also renamed the usbccgp.sys - but accidentally deleted it after the rename..
If it's a permissions issue, it's better to check before rename. Right click the file(s) and look on the security tab /advanced button and see who the owner is and who has permissions. You might find that you don't have to make any changes.

Quote   Quote: Originally Posted by ComputerGeek View Post
.....
(fyi.To anyone reading the thread in the future: The intent is to verify that the installed files (as enumerated in my batch file) match the set of files for the driver package Windows has saved in the DriverStore. Any mis-match in the set of installed files would cause the digital signature to break
I'm still catching up, but have a question. Is the install failure (code 52) - in other words, is the 3.0 install issue a signature issue, or is it something else. The event viewer would probably tell us something about the error.

Let me take a look at all the data recently posted and then I'll play catchup again.

Bill
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My System SpecsSystem Spec
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19 Jan 2015   #254
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

In post# 239: The device error is only on the USB 3.0 device. I believe it will show (code 28) which means device driver not installed. Could you check that in DevMgr? Double click the problem device and look at the general tab.



Shows that a restart is required - have you restarted the machine?

Bill
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My System SpecsSystem Spec
19 Jan 2015   #255
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

just an image tip:
Open Paint
click the blue file menu, select properties
change both width and height to a smaller value (40)
press [OK]
Ctrl+S to save (I don't know if this is necessary, but please do it in case it is)
name=x
close Paint

The next time you paste something into Paint, you won't have all of the extra white space.

Bill
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My System SpecsSystem Spec
19 Jan 2015   #256
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Scalpel!

The Controller - no driver,
the HUB is unplugged??

Please merge this file into the registry. It adds an environment variable to your profile so you can see 'ghost' devices in DevMgr.

Download HKCUenv.reg and double click to merge it
HKCUenv.reg

Here's what is in the .reg file
Code:
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Environment]
"devmgr_show_nonpresent_devices"="1"
Once the environment variable is set,
open DevMgr
select View - Show Hidden devices

look for a greyed out (nonpresent) device for the HUB (probably under other devices, but possibly under Universal Serial Bus)
and post a screen shot, then you can uninstall the ghost hub (if it's there).

+edit
I don't know if Disable Driver Signature Enforcement is a per boot setting. so you might check that it is still disabled before trying to re-install the USB 3.0 driver
see post#229

Let me know where you found the driver (SwSetup or Downloads) or if you downloaded it again.

IF the scalpel approach to cleaning up ghost entries didn't help use the Hatchet
Run drive cleanup: see post# 22

and try the USB 3.0 install (keeping the Device Signature Enforcement caveat above in mind

Jerry, I know you're probably going to point out the unsigned driver - hence my question about disabling the enforcement being a per boot setting
-edit

Thanks,

Bill
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My System SpecsSystem Spec
19 Jan 2015   #257
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Take no action yet-until I see that the other normal channels have been tried
Information only at this point

There is the "the heck with the HP installer, use DevMgr to install the driver from the unpacked source" approach you have not tried.

Here's a USB only csv file of DevMenView
DMV_Sheila(onlyUSB).zip

The current USB 3.0 driver on the machine is v 1.0.0.199

I came across an advisory on HP which talks about installing from external devices and recommends installing from the HDD. That's what Sheila has always done, so this advisory is not applicable to the issue.
Quote:
DESCRIPTION

The Intel USB 3.0 driver does not re-install from an external USB device. Device Manager will display the USB 3.0 driver as an Unknown Device.
Figure 1: Driver Installation via Installer:
Enable test mode to solve USB problems?-hpusb30-advisory.png
This is, in my opinion, utter nonsense. HP service paqs, expand into the Swsetup folder (normally on C:\), so it would already be unzipped and on the hard drive. The install is initiated from the unpacked location. Maybe there's something in the upper installer that fails when the USB device is updated, but the rest .....

Try a normal install, then if the device still doesn't function, try an install from C:\SwSetup\sp56724
HP's high level installer might be causing the problem, not the driver

The USB 3.0 device is not working, so it's worth a shot to try v 1.0.3.214

I'm aware of the model differences in both the driver and the advisory, I'm also aware of how poorly HP keeps it's information updated.


I'm still digging through the DMV.


My System SpecsSystem Spec
19 Jan 2015   #258
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Another hold off for later post: I don't want to lose the information

Intel released two USB 3.0 chipset drivers (216 and 220 chipset)
You have an Intel 216 chipset on your machine.

Here's the USB 3.0 driver for the 216 chipset from Intel
USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 7 Series/C216 Chipset Family

Quote   Quote: Originally Posted by Intel
Filee name: Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver.zip
Version: 1.0.10.255 (Latest)
Date: 02/03/2014
Size: 5.22 MB
Language: English
Operating Systems: Windows 7 *, Windows Server 2008 R2*
My System SpecsSystem Spec
19 Jan 2015   #259
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Quote   Quote: Originally Posted by CrabbyRightNow View Post
I still have USB2. USB3s still don't work. Don't know why they worked last night before I plugged mouse into USB2. A clue?
I'm catching up - darn ... the re-install of USB 3.0 driver failed.

I was curious about your comment (the mouse worked on USB3.0) - is it a USB 3.0 mouse?

Clearly the ports are not working, but if the mouse isn't 3.0, I'm not sure it will work on a 3.0 port.

A 3.0 device will work on a 2.0 port (backward compatible).

reading, reading, reading....

Bill
My mouse worked on one of the USB3 ports. Then I
plugged it into my USB2 port and it worked. Then I plugged it back into the USB3 port
and it did not work. Then I plugged it back into my USB2 port and it worked. Now it only works on the USB2 port works (with driver signing off on boot up). Nothing works in the USB3 ports.
My System SpecsSystem Spec
19 Jan 2015   #260
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

My System SpecsSystem Spec
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 Enable test mode to solve USB problems?




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