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Windows 7: Enable test mode to solve USB problems?

19 Jan 2015   #261
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

In post #253, I'm not sure what you are saying about you don't need to make changes if you are the owner. I am the owner as administrator as far as I can tell from right clicking but what do you mean that you don't have to make any changes.
It looks like this guy just renamed some files to "old" so the computer would install new ones with signed drivers. That's what I thought we might want to try. I think ComputerGeek wanted to explore that a little further first. Seems like it wouldn't hurt anything to try it.


My System SpecsSystem Spec
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19 Jan 2015   #262
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Post #254. Yes. Code 28.
My System SpecsSystem Spec
19 Jan 2015   #263
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote:
My mouse worked on one of the USB3 ports. Then I
plugged it into my USB2 port and it worked. Then I plugged it back into the USB3 port
and it did not work. Then I plugged it back into my USB2 port and it worked. Now it only works on the USB2 port works (with driver signing off on boot up). Nothing works in the USB3 ports.
That's what I thought you said before. Thanks for explaining it again - never hurts to make sure the other member read your pervious post.

The question in there was: Is the mouse a USB 3.0 mouse or a USB 2.0 mouse?
Implying that if is a USB 2.0 mouse, I would not expect it to work ong the USB 3.0 port.
How can you tell?
The model is probably on the underbelly - checking the mfrs website should tell you.

A restart is not always obvious to some people - that's why I ask a direct question. Thanks - the machine was restarted.
In post# 242 you posted a fix found in a link Jerry referenced. I suggested that the security be checked first to see if that might be causing the issue. I like to look first and change only if required, that's all. Sorry if I wasn't clear.
Think of it the same way you looked for a KB in the installed updates when Jerry asked you to install a certain update. You found that the update was already installed.

We're entering some deep territory with that fix. Do you have a backup? Windows is fairly resilient but it can be broken - if you read the last sentence of the fix, the person who posted it said "oops - I deleted it". Some things can be recovered from an oops, some can't.

Jerry said he'd feel better if he walked you through it. Please give him the chance to look at the data.
Thanks for the confirmation - code 28 on the USB 3.0 host controller. Means no driver installed.

Continued in next post.
My System SpecsSystem Spec
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19 Jan 2015   #264
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I did want you to try the scalpel and hatchet post# 256

You tell Windows to show more information in DevMgr by setting the environment variable.
Then turn view hidden devise in DevMgr and look for the ghost 3.0 USB Root Hub
Enable test mode to solve USB problems?-x.png
These are shorthand, the full instructions are in the post linked above.

This process can get frustrating - there are a few things that might help
1) Disable Signature Enforcement (DSE) is a per session setting (I checked). If you restart your machine it is reset, ie. it is enabled again.

2) A failed device install might make any subsequent installs fail as well, so there might be a series of install, fail, check. or install - partial success, check, uninstall

3) As a rule I restart when hardware is involved (I'll try to remember my own rule and ask you to restart - there might be times it isn't necessary). - this means you might have to go back and DSE if it wasn't done when the machine was restarted.

4) There are a number of possible solutions offered below that. An updated driver from HP, and an updated drive from Intel. Each of these drivers if unsuccessful at first should be tried with DSE .

This could mean 3 tries or a bunch more if you have to redo a step.

It's a slow methodical process. I get frustrated at times doing this, especially if I miss a step. I scratch my head and ask "Why didn't that work"? then I remember that I didn't uninstall first or I forgot to set an option .... - it happens


Start with the scalpel part and post the results. Who knows, that could be it , the unplugged Root Hub is stepping on the USB controller install.

Bill


My System SpecsSystem Spec
19 Jan 2015   #265
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I can do better on ownership: System files and drivers are owned by System or TrustedInstaller.
Your id is part of the Administrators group which has less control over system files and device drivers.
There are registry keys that you can not change without a lot of security changes.

The reason I suggest check first is because the files referenced in the fix are base USB 2.0 files.
Your USB 2.0 device is functioning - so why go through the exercise?

Jerry might have some feedback on that, I'm pretty sure that's why he asked you to wait for him to walk you though it.

Bill
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My System SpecsSystem Spec
19 Jan 2015   #266
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

1) fyi> Using the last set of data i requestd, I checked for any inconsistency between the USB 2.0 driver run-time files installed on your computer vs. the "golden" set of USB 2.0 driver files kept in the Windows DriverStore. I did not see an inconsistency

2)Re: The user who posted they deleted/renamed their run-time driver files and then did a reinstall - they, effectively, caused a fresh of files from the DriverStore to be copied and replace the deleted run-time files. I took a different approach. But since i didn't see any difference between your 2.0 run-time files vs. their counterparts in the DriverStore (for the matching driver version), I don't think deleting/renaming files like they did will help at all - since the DriverStore copies are the same

That said, I'll leave you a Slartybart to consider:
> Currently, you at least have working computer with working USB ports (albeit only 2.0 ports and with signature enforcement disabled)
> I think you're energies may best be focused on preparing for that reinstall in May.

With that, I'm going to leave you in Slarty's capable hands as how you guys want to proceed from here. Wish I could have been of more help (for your near term problem) but better at least knowing you only need deal with current conditions a few more months.

G'luck and happy (er, happier) computing, in the future!
My System SpecsSystem Spec
19 Jan 2015   #267
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
.....
With that, I'm going to leave you in Slarty's capable hands as how you guys want to proceed from here. Wish I could have been of more help (for your near term problem) but better at least knowing you only need deal with current conditions a few more months.

G'luck and happy (er, happier) computing, in the future!
Thanks Jerry, I appreciate your help.

There are only a few things left before I let this beat me.

Then I can go over the housekeeping chores with Sheila (WU, SP/RP, ADI, Startup - stuff turned off to prevent thrashing).

Bill
.
My System SpecsSystem Spec
19 Jan 2015   #268
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Thank you, ComputerGeek, for spending so much time on this difficult problem.

Bill, I will pick this up in the morning when I have more energy! Spent a hard morning in the field painting a picture of an old bridge. Then had a little drink in the afternoon that kind of did me in.
My System SpecsSystem Spec
19 Jan 2015   #269
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

There is no ghost hub as far as I can see and I did check in registry to make sure the code was installed.


Attached Thumbnails
Enable test mode to solve USB problems?-no-ghost-hub-jan-19.png  
My System SpecsSystem Spec
19 Jan 2015   #270
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Replaced by post# 279 and post# ???
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 Enable test mode to solve USB problems?




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