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Windows 7: Enable test mode to solve USB problems?

19 Jan 2015   #271
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by CrabbyRightNow View Post
Thank you, ComputerGeek, for spending so much time on this difficult problem.

Bill, I will pick this up in the morning when I have more energy! Spent a hard morning in the field painting a picture of an old bridge. Then had a little drink in the afternoon that kind of did me in.
You're calling the shots - thanks for letting me know.

I'm glad you said painting a picture of a bridge and not painting a bridge

Get a good night's rest and ask any questions about what's next. I had a few tings to write down (brain dump) so I'm sure it's confusing.

I'll check back tomorrow,

Bill
.


My System SpecsSystem Spec
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19 Jan 2015   #272
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by CrabbyRightNow View Post
There is no ghost hub as far as I can see and I did check in registry to make sure the code was installed.
Huh, how about that....

Keep in mind that DriveCleanup removes ghost entries - just though I'd mention the order thing. If you run DriveCleanup then look in DevMgr, you won't ever see a ghost. Ghosts come from devices that were once connected to the machine, but have been disconnected or replaced by other hardware.

USBs are notorious for ghosts, people connect printers, mice, ext disk drives, etc... and then disconnect them. That leaves a 'breadcrumb for the next time the device is connected to the same port

Ok try this tomorrow, Launch DevMgr,
Click the View menu and
Click Show Hidden Devices

Then expand each category until you see a ghost entry. Here's a shot from my machine - your devices will be different. Look closely at the icons - the one next to the red boxed device is slightly faded compared to the one above or below it.
Enable test mode to solve USB problems?-ghostdevs.png


My System SpecsSystem Spec
20 Jan 2015   #273
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

"Then expand each category until you see a ghost entry. Here's a shot from my machine - your devices will be different. Look closely at the icons - the one next to the red boxed device is slightly faded compared to the one above or below it."

I did this and don't see anything at all that is lighter than the others.
My System SpecsSystem Spec
.

20 Jan 2015   #274
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok, please read post# 270 and ask for clarification or amplification on anything that isn't crystal clear. This is my last best effort for the USB 3.0 device.

Please also tell me your mouse mfr & model - I'll look at the mfr site for details. I need to know in order to answer your quandary about it not working on USB 3.0 ports. It won't work on a USB 3.0 port if the mouse is a USB 2.0 device. Why did it once? It shouldn't have, unless it IS a USB 3.0 device.

Thanks.
My System SpecsSystem Spec
20 Jan 2015   #275
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

It is a Logitech mini mouse m/n M-UV55a P/N 830695-0000.

I have a bathtub full of vertical blinds to wash before getting to post 270.
My System SpecsSystem Spec
20 Jan 2015   #276
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

That's ok - take your time ... no rush.

I'll look at the mouse information.

Thanks for the link to the mouse - I really appreciate it.

+edit
I have Logitech equip and have visited their site before. I don't like what they've done to the place.
I found no useful information. All it said about the mouse was USB - no version (USB2 / USB3)
I still say that the mouse is only USB 2.0 ready. Mice and KBs don't need the throughput of USB 3.0 and it's more expensive to make a mouse or KB that supports USB 3.0.

I just wanted to make sure, there are newer Mice/KBs that are USB3. There is really no information available for you model
You'll just have to trust me on this one
A USB 3 device can be plugged into either a 2.0 or 3.0 port and it will work
A USB 2 device can ONLY be plugged into a 2.0 port
.
-edit
My System SpecsSystem Spec
20 Jan 2015   #277
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I'm stuck on this part:
"Install the USB chipset from ...
the location changes for different drivers, only install one driver in each iteration of the #InstallDevice process
#1: C:\SwSetup\sp56164
#2: %USERPROFILE%\Downloads\Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver\setup.exe"

Don't understand what you are telling me to do. Also, sp56164 is a folder under C:\ It is not under SwSetup. See screenshot.
At this point, device manager looks the same as earlier today.


Attached Thumbnails
Enable test mode to solve USB problems?-location-sp56164-jan-20.png  
My System SpecsSystem Spec
20 Jan 2015   #278
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yeah, sorry about that. I thought my notation might through you for a loop.

I don't know why the SPxxxxx folders are on C:\. The HP installer does give your the option to change the location, but every HP Service Paq I've ever installed wants to go into c:\swsetup

It looks like all of the things you've downloaded during this project are also on C:\

I'll rewrite the instructions one for each driver instead of trying to shorthand with a 'goto'

While I'm doing that, could you look in each of the SPxxxxx folders and let me know what the readme (if no readme, maybe an HTML) says
Don't worry about looking in the SWsetup-x folder. I count 6 SPxxxxx folders in your screen shot.
Something like
SP56164 - USB 3.0 driver

is fine. I don't recall doing that many downloads or installs from HP.

Thanks,

Bill
.
My System SpecsSystem Spec
20 Jan 2015   #279
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Disconnect all USB devices
Restart your machine
F8 to Advanced Boot menu
Disable Driver Signature Enforcement
exit Advanced boot - saving changes
Continue boot to Windows

Run the DriveCleanup utility (not cCleaner)
Check DevMgr
If the USB 3.0 is working, great, if it is under Other Devices (code 28) - that's OK too
If however, it is partially installed (not working) but it IS under the Universal Serial Bus category - uninstall it / remove software

Install the USB chipset from ...
C:\sp56164\setup

Check DevMgr
Post a screen shot.
Stop if the USB 3.0 devices are reported as working in DevMgr.
+AddStep
Enable test mode to solve USB problems?-driverswinstall.png
If the Device Installation window was not displayed
Right click on the USB 3.0 device
Click Scan for hardware changes
-AddStep


My System SpecsSystem Spec
20 Jan 2015   #280
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Read 279, ask for clarification or amplification.

Didn't I already do this?
Yes, but I think there was a misunderstanding on DSE (I know I wasn't sure until I checked)
I also added some steps as a catchall - DriveCleanup BEFORE install
Removing a partial install
and forcing a Driver Software Installation.

I'm hoping one of these added steps will correct the issue and the driver will install
The hail Mary will be the driver from Intel - I will post that after I see how 279 goes.

Note: the actual Driver Software Installation window you might see will be different.

Bill
.
My System SpecsSystem Spec
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 Enable test mode to solve USB problems?




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