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Windows 7: Enable test mode to solve USB problems?

21 Jan 2015   #291
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Should I reboot now or wait for your post?


My System SpecsSystem Spec
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21 Jan 2015   #292
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

All USB ports are working, the mouse works in any port.
This was accomplished by disabling Driver Signature Enforcement (DSE) in the Advance Boot options menu (F8 at boot)
and installing the drivers (USB 2.0 worked first, then a few iterations and USB 3.0 worked)

Normal boots up to this point have caused the issue to resurface (one or both drivers are flagged code 52 - unsigned driver)

So now you want to see if the recent work, with the extra steps, corrects the issue in normal operation mode.

Restart the machine normal mode - don't do anything about DSE, just let it boot all the way into Windows
Finger crossed.

Bill
.
My System SpecsSystem Spec
21 Jan 2015   #293
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

None of the ports are working after regular bootup. 52 52 52 Dang it.


Attached Thumbnails
Enable test mode to solve USB problems?-nothing-works-regular-bootup-jan-21.png  
My System SpecsSystem Spec
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21 Jan 2015   #294
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Anticipated that.

Restart and disable DSE this time, hopefully all ports will work without having to go through the uninstall, reinstall cycle.
My System SpecsSystem Spec
21 Jan 2015   #295
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

DSE disabled. Now all USB ports working again. Device manager shows more hubs than the last couple bootups.


Attached Thumbnails
Enable test mode to solve USB problems?-all-usbs-working-again-dse-disabled-jan-21.png  
My System SpecsSystem Spec
21 Jan 2015   #296
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I have a few ideas to try and get this straighten out (requiring a lot of restarts, uninstalls, reinstalls), but I think it's a good time to try the Intel USB 3.0 driver.

Give me a minute and I'll post that procedure.
My System SpecsSystem Spec
21 Jan 2015   #297
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Okay.
My System SpecsSystem Spec
21 Jan 2015   #298
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Disconnect all USB devices

I could ask you to try a normal boot, but that's just me being curious.
There is no need to restart.

DSE should still be disabled after the previous boot - that's good for this install.

Correction:
Uninstall the USB 3.0 driver
run DriveCleanup
Restart - disable DSE

Download the Intel(R) USB 3.0 eXtensible Host Controller Driver
Press or click Save as
Change the save location to your Downloads folder
Keep the file name supplied in the field

Press [Open folder] when the download completes
Double click the Intel(R) USB 3.0 eXtensible Host Controller Driver zip folder
Select Extract all
Accept the default field entries

A new Explorer window should open showing the extracted files
Double click setup to install the driver

Wait for Windows to think about the new driver - you should see the Driver Software Installation window
- Please a screen shot if it is NOT a successful install

Restart in normal mode - go straight to Windows, without any changes to DSE

and.... does everything work?
My System SpecsSystem Spec
21 Jan 2015   #299
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Should I also delete the driver software in the first step?
My System SpecsSystem Spec
21 Jan 2015   #300
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Good catch, it might work without uninstalling it, but let's make it as clean as possible

Uninstall the USB 3.0 driver
run DriveCleanup
Restart - disable DSE

After the restart: DevMgr should show the USB 3.0 device in Other devices (code 28 - no driver)
Then install the Intel driver.

Thanks for your keen eyes and attention to detail. I changed post# 279 to include that step.
My System SpecsSystem Spec
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 Enable test mode to solve USB problems?




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