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Windows 7: Enable test mode to solve USB problems?

12 Jan 2015   #61
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Would this be a good time for me to re-ask the OP to try running Ubuntu?
Burned to a CD, Booted from CD (not installed on hard drive).

Assuming the laptop has a CD drive, of course.

Go here:
Download Ubuntu Desktop | Download | Ubuntu
And download Ubuntu. The file will be an ISO. By double clicking on the .iso file you will be able to burn the program to a blank write-able CD using Windows or your preferred burning program.

Then place the disk in the optical drive and boot from it.
You will be asked if you want to install Ubuntu or just try it. Choose try it.

Ubuntu will run on your PC as a stand alone operating system. It will not affect Windows or your hard drive if run this way. Once you exit and remove the disk everything will go back to the way it was.

In Ubuntu you can look to see if your USB ports are recognized. Plug in a USB device or memory stick to see. There is a small learning curve to see where to look for drives, but pretty straightforward.
Let us know what you find.


My System SpecsSystem Spec
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12 Jan 2015   #62
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
Would this be a good time for me to re-ask the OP to try running Ubuntu?
That's often a good diagnostic test with device errors. However, in this case OP reports devices all have code 52 which means
Quote:
Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)
Which i interpret as software issue
My System SpecsSystem Spec
12 Jan 2015   #63
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Could be, but it does not hurt to check.

The basic USB ports should install with the standard drivers supplied with Windows 7. That is what is suspicious.
Only USB3 ports would require a separate driver before you could use them.

Either this laptop is so new that it only has USB 3.0 ports, or there is a reason the standard Windows drivers will not install.
My System SpecsSystem Spec
.

12 Jan 2015   #64
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

I was just looking at TV's suggestion of Ubuntu and it made me think of Wolfgang's little tutorial that uses Linux Mint MATE it looks as good as the Ubuntu perhaps a little better.

The reference is at post #1150 in this Imaging with free Macrium click on where he says try this and the small tutorial will come up.

What I like about it is it can be kept on a separate drive in a machine and run by just changing the BIOS boot order.
My System SpecsSystem Spec
12 Jan 2015   #65
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
Could be, but it does not hurt to check.
Absolutely, never hurts to check.

And I agree the USB 2.0 drivers come with the OS. But it's also important to consider the device error code in this case it's code 52. The drivers ARE there. Problem is the driver's digital signature isn't correct. (Which i interpret as should be a software issue).

So IMHO next step makes sense to check for any crypto events in Event Viewer, and repairing the system catalog file (where Windows stores the digital signatures for those USB devices)

just my current guess at we try that next
My System SpecsSystem Spec
12 Jan 2015   #66
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

No problem with that approach here.
My System SpecsSystem Spec
12 Jan 2015   #67
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Well let me take a guess too and say that using Ubuntu or the Linux approach might show up better what is on that or those drive/s in the way of drivers as the Windows install maybe a little out of whack and the Ubuntu or Linux cannot lie about what they see because of some corruption in the Windows install.

Sounds but whacky but that's just me.
My System SpecsSystem Spec
12 Jan 2015   #68
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Well let me take a guess too and say that using Ubuntu or the Linux approach might show up better what is on that or those drive/s in the way of drivers as the Windows install maybe a little out of whack and the Ubuntu or Linux cannot lie about what they see because of some corruption in the Windows install.
Understood, and never hurts to try.

But at same (understand, I'm not trying to be stubborn but just trying to explain): When we see device error code 52 and crypto errors reported, then the problem has to be software. (OK. Nothings 100% with computers, but 99.9% sure h/w isn't the cause of driver signature crypto errors). The digital signature contained in the driver and the signature stored system catalog must match. And both are software)

btw.. This is just friendly banter....
My System SpecsSystem Spec
12 Jan 2015   #69
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

No offence meant or taken CG I was just thinking out loud and sort of laterally a bit as this one I think I took up the cudgel in the beginning and have been watching the progress and it does look to be a quirky one for want of a better way of putting it.

I've often used Ubuntu until I saw Wolfgang's tutorial to see into even dead drives so thought well nothing tried nothing gained eh?
My System SpecsSystem Spec
12 Jan 2015   #70
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok, I'm all caught up on the input from other members.

TVeblen makes a good point (amplified by ICIT2LOL) - a non Windows OS definitely answers the hardware / driver question.
The machine isn't that new and Crabby reported early on that neither 3.0 or 20 USB ports worked. I also find the USB 2.0 port not working to be problematic and it almost always points directly to hardware.

ComputerGeek makes an equally valid point - the driver signature is what is being reported by Windows.
MSE reported no malware, the driver was freshly installed form the HP site - that leaves crypto

The system is definitely wonky.
BIOS is reported as F.0B (HP assistant) - HP ftp site has no reference to F.0B
The latest on the download page is F.0A

dxDiag reports device working properly - an anomaly no doubt.

So we don't overload or confuse Crabby, I suggest that CompGeek get the Event logs previously requested to determine if there are any crypto entries. If there are, CompGeek pointed the way to fix that (or attempt to fix that anyway).

If there are not, then I think BIOS needs to be addressed as the next step (flashing F.0A), regardless of what the Event logs show about crypto.

The drivers will have to be installed and tested - we want a clean driver install.
edit: The device signature enforcement can be disabled if necessary, let's not lose track of that.

Here is where I think a non Windows OS would come in handy to test the hardware.

If at any point the devices work (except if they work in Linux), we should stop and breathe before going any further with housekeeping.

@Crabby,
don't let our tech talk discourage you. We're thinking out loud to find the best approach to solve the issue on your machine - it's a tough one.

I think that leaves you back with CompGeek and the request to see the Event logs using VEW (see post# 55)

I'd also like to refresh my request for a Speccy report
Publish a Speccy report

It's easy to lose track of requests, even for us

Bill

+edit2
Was this machine originally Vista?
Does the touchpad work or are you using an external mouse?
-edit2
My System SpecsSystem Spec
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 Enable test mode to solve USB problems?




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